This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Compass. The contact stated that while driving 45 mph, the vehicle independently came to a complete halt without warnings. The vehicle was taken to the dealer on three different occasions. The technician diagnosed that the power train module and core return needed to be replaced. The remedy failed to correct the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 11,345 and the current mileage was 11,792. Updated 12/20/13
The contact owns a 2012 Jeep Compass. The contact stated that after parking the vehicle, the vehicle independently rolled away out of a residential driveway. The contact mentioned that the failure recurred multiple times. The vehicle was taken to the dealer however, the technician was unable to diagnose the failure. The manufacturer was made aware of the failure but did not offer any assistance since they were aware that the continuously variable transmission that vehicle was equipped with would periodically fail. The manufacturer advised the contact to use the parking brake in order to temporarily remedy the failure. The vehicle was not repaired. The failure mileage was 2,751 and the current mileage was 2,759.
The first instance of the vehicle slowing rapidly when letting up on the gas occurred during rush hour on a local parkway. While travelling with the traffic, at about 67 mph, the traffic ahead started to slow. Rather than step on the brake, I lifted my foot from the gas pedal. Almost immediately the car began to quickly decelerate. It happened so fast that the person behind me almost hit me. They proceded to go around me and pulled abruptly in front of me and braked. He must have thought I did it intentionally. This had been happening at slower speeds and the service personnel at the dealership told me that I needed to drive the car more miles as they could not duplicate the problem. One tech even said that this is the way the cvt works and I'd have to get used to it. A similar incident occurred on the parkway about a month later. This time the outcome wasn't as severe as the initial occurrence. Traffic was a little lighter but moving just as quickly. I returned to the dealer for service and that is where the car is now. They cannot duplicate or find any failure codes for the problem. Again, a new service assistant told me that that is how the cvt works. I informed him as I had informed the others that I have driven vehicles with the cvt and it is not how they work. Having been a mechanic for a good part of my life, I dare say that I feel as though I am risking mine when driving this vehicle at highway speeds.
Vehicle sputters, shakes, and almost stalls out. When it does this you can step on the gas and it will go no where, I M afraid to drive it as if anyone cuts me off or in front of me while my vehicle is malfunctioning I could get hit and injured.I have reported it to the dealer, their assistant service manager agrees its a problem, he contacted Chrysler and they don't know what or how to fix it, the manager of service says its a 4 cylinder issue but its normal. Chrysler has been giving me the run around and is not helping.
The contact owns a 2012 Jeep Compass. The contact stated that while attempting to merge into traffic the vehicle started to hesitate and failed to accelerate. The vehicle was taken to the dealer, who was unable to duplicate the failure. The manufacturer was made aware of the failure and referred the contact to the dealer. The vehicle was not repaired. The failure mileage was 1,000 and the current mileage was 5,500. Updated 8/24/12
- Port Richey, FL, USA
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The contact owns a 2012 Jeep Compass limited. The contact stated that when the engine was started, the gear shift did not shift into drive or reverse. The contact also stated that the engine idled high and the RPM increased to 5000. The failure was experienced numerous times. The vehicle was taken to the dealer several times for the failure. The dealer performed a diagnostic test, but was unable to locate a failure code. The vehicle was test driven, but the failure did not duplicate. The dealer adjusted the gear shifter lever. The failure mileage was 29 and the current mileage was 336.
A D V E R T I S E M E N T S
- Old Town , FL, USA