This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For over two years my air bag light has been on. I tried to located the a possinle fuse but found the fuse box was mislabled on the diagram. Check you tube and diagram in manual did not match. So I lived with the issue because for inspection it did not affect emmissions. Now thar I am passing the vehical to my daughter I found there was a recall on the airbag and seatbelt along with a steering nut to check. I want the vwhicle to be safe for her. I already put a lot of money into the Jeep from a new transmission, wiring concerns located under drivers front tire, timing belt and general maintainance.
2011 Jeep Compass. Consumer writes in regards to parts being unavailable to complete safety recall issued for vehicle. The consumer stated the recall repair exceeded a reasonable amount of time. Updated 09/29/2017
The contact owns a 2011 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Szott M-59 Chrysler Jeep (located at 6700 East highland rd, white lake, Michigan 48383) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Schevenus, NY, USA
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Recall for occupant restraint controller failure was announced by Chrysler over 2 years ago and I received a notice in the mail over a year ago that my 2011 Jeep Compass was included in this recall. This means that my seat belt and front airbags may not deploy in the case of an accident, leaving me and my family subject at an increase for severe injury or fatality. I have inquired about a repair and was told by my local dealer, capital Chrysler, Jeep, Dodge that the fix had not been released yet but they had scheduled it for a fix of this problem (4/4/17) while it was in for another issue. They then told me that the fix had not been released by mopar, not that the parts were not available. It requires replacement of the occupant restraint controller (orc). Is this a part that is not available or is it a cost factor for Chrysler at my expense? then, I received on 4/15/17 a card in the mail marked "urgent" from mopar (copy attached). It indicated that I had not gotten my car recall repaired and to contact my dealer immediately to get my orc replaced. I contacted capital and was informed that the part had not been released yet and that the card had been mailed to me from mopar. I then called mopar on 4/20/17 and was told there was not a fix yet and that they would contact me when there was. This does not make sense. Why did I receive the card in the mail and why is there such a mix up. Not that I am planning to be in an accident but this lack of safety restraints really frightens me and could have catastrophic consequences. Please investigate this issue. I am attaching a copy of the card, front and back, that I received from mopar.
Electronic throttle control light keeps coming on. Car looses power and cuts off while I am driving. Car only has 49,415 miles on it. Took to dealer, capital Chrysler, Jeep, Dodge, and they have had it for 2 days. Stated cannot trace down the problem so they want to replace throttle body to the tune of $700. In researching I have found that many Jeep owners have had this problem and even with the throttle body replaced the problem keeps happening and many thousands of dollars have been poured into trying to fix this issue but it keeps happening. It is very dangerous to be in traffic and all of a sudden your car either cuts off or reduces speed to about 25 mph. It is like the gas pedal and the motor or not communicating. This appears to be a dangerous defect in Jeep with the number of complaints that have been made. And if that was not bad enough, there is a recall on the airbags and seat belt mechanism (they won't deploy in an accident) and the release of the fix is being held up until later this year (as late as September according to a technician at the dealership). Both issues need to be addressed because both could cause fatalities and the etc issue is costing consumers thousands of dollars.
The contact owns a 2011 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Jeep Compass. The contact stated that the recall notice for NHTSA campaign number: 16V668000 (air bags) was received in October of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Registered with dealer regarding recall #16V-668 on or about 12-09-16. I understand that no remedy is available as of yet. Why not, if this is a safety recall? I am using this format to register a complaint regarding the timely full remedy of a safety recall regarding my vehicle. I would like to be made whole in this matter. I further would appreciate any reply from NHTSA in this issue. Reply to [xxx], thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Compass. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the horn, which was located in the same area as the air bag, failed. The approximate failure mileage was 98,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.
Jeep dealership in Virginia beach, tried to install recall software, however would not fix problem. The dealership said it was my problem and needed to pay for a new ocr module (400.00) since my Jeep will not let the install of the recalled software be installed. I've call Chrysler, they've assigned me a case number. I've called back daily and I keep getting the run around. They insist a supervisor will be calling me. Nothing after a week and a half. This is a safety issue and I can't get any help from Chrysler/Jeep.
Involved in side impact vehicle collision on passenger side of my 2011 Jeep Compass. Side air curtain did not deploy resulting in my wife being knocked unconscious and suffering a concussion from hitting the passenger door glass. Impact was to her door and should have set off the air bag system and avoided her injury.
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- North Java, NY, USA