This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The head rest on the passenger's seat deployed while setting in a grocery store parking lot in great bend, ks. The passenger was struck in the back of the head with no injury. This happened on 7/25/17 at about 10:30 a.M. the car was in park with the air-conditioner running. There was no impact to the vehicle. I had diagnostics run on the vehicle by marmie motors in great bend, ks.
The contact owns a 2010 Jeep Compass. The contact stated that the front passenger's side shoulder belt webbing failed to retract. The failure recurred intermittently. The contact referenced NHTSA campaign id number 13V233000 (air bags, electrical system, seat belts) and was advised by the dealer that the vehicle was no longer eligible under for the recall remedy although the vehicle was included in the recall. The dealer performed a point check inspection however, the vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 38,000.
- Friendsville, MD, USA
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- Great Bend, KS, USA