This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle has a problem that it will stall out after filling up with gas. The timing of the stall out is such that within a minute or two of leaving the gas station and pulling into traffic, the vehicle will buck and the motor will shut off. when this happens, the vehicle also loses power steering and brakes. This creates an INCREDIBLY dangerous situation as the driver essentially has no control any longer. It is a consistent, repeatable problem that occurs every time the vehicle is filled with gas.
The frame Infront where the motor and steering attach rotted completely threw, separated at the weld. It is a safety hazard where steering is affected. The dash lights for the traction, abs, and even the cruise control are on and those items are no longer functional. This car was purchased in 2017, Holiday automotive in Fondulac, Wi with this condition apparent. The mechanic who changed my oil reported it to me in the spring of 2018. And as of this spring the car is undrivable as it is broken. If this were to break while someone were driving it, an accident would happen.
While driving about 40mph the car violently changed lanes with no warning. Luckily no cars were near and i was able to bring the car back under control. I have experienced loose steering before but never to this extreme. I am scared to drive car fearing for safety of myself and passengers. I have read up about these cars and all the problems they have of which I have experienced quite a few myself. I was told the car needed extensive repair to the front end and that there was extensive corrosion to many parts on the under carriage.
While moving, every bump or crack in road created a rattle and thud and would vibrarate though steering column. Went to repair garage and was shown rusted crossmember barely holding together. Plus sway bar broke loose from rusted area
While driving the car it started pulling to the left and steering wheel was shaking. There was also a pound squealing noise. Pulled vehicle to the side of the road and noticed the driver side fron tire was leaning inwards. Looked under the vehicle and noticed the sub frame had rusted through and broke.
- Beulaville, NC, USA
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While coming to a stop, at a light in heavy rush hour traffic, upon applying the brakes felt sharp jerk in steering with a loud snap noise. Not knowing what it was when light changed and I proceeded forward aprox. 2-3ft when car came to a sudden stop jerking to the left. Immeadiately placed car in park and looked out driver side window to see front left wheel angled back aprox 35 degrees and jamed into fender well. Called tow company and police arrived to direct and divert traffic, no police report made by police because no injuries or other vehicles involved. Tow truck driver & police both stated I was fortunate, because had I been going down the road when it happend it could been very serious and/or fatal to not only me but others as well. Car towed to nearest repair shop were it was discovered that subframe assembly had actually rusted/rotted through on left front end of vehicle and broke with everything attached to it (steering linkage, left axle, tie rod, etc.) coming loose. Researched online and found there hand been a service bulletin 23-012-14 issued for front and rear crossmember corrosion and looking at other forums (ie myjeepcompass.com) and safecar.gov as well. Contacted Jeep customer service given case #34535927.had to pay to have car towed again, this time to a Jeep dealer to inspect and confirm subframe failed. When I asked why there wasn't a recall instead of just a service bulletin that nobody sees except the dealer I could not get a straight answer. Jeep did agree to cover crossmember replacement after confirmed, but not to pay for the parts that were damaged from the failure of the crossmember which came to $844.81 I had to pay. I think that would be a small price for them to pay in light of what the cost could and would have been to them for serious injuries and/or fatality related to their known defect. Now I get stuck paying for their defect.
2007 Jeep Compass. Consumer writes in regards to vehicle K-frame replacement/repairs due to corrosion- repairs were performed before consumer was notified of extended warranty for corrosion problems. The inner tie rod end and front sway bar link were replaced.
While driving, I started hearing some bumping underneath my Compass and a day later it knock and driving rough. I made it to work and immediately call tow. A day after the tow, I received a call from the repair shop and was told that my sub frame had rusted through and broke. I only had the vehicle for two tears and a few months, and still paying for it. I contacted Jeep Corp. And was told the was nothing they could do for me. My fidelity warranty states what they cover, but when I contacted them they told me that after five years they deems the bad tie rods as wear & tear. I was never told that when I purchased the service contract. If my prayers aren't heard, then I must pay $2700 out of my pocket.
The car began pulling in the front right tire intermittently. I was a half mile from home, so I turned around to go back home. As I drove into the driveway, the front right tire and entire front right suspension completely fell down (almost completely off) and the tire was pushed sideways and into the frame of the wheel well on the car. The car came to an immediate and abrupt halt. Had I been driving on the road when this occurred, my car would have flipped and I would have crashed and could have been killed! this is a huge safety problem and defect that I believe should be part of a recall. I have read many reports of problems with this model/year concerning the wheel bearings, lower control arms, and tie rods. I have great concern driving this vehicle in the future after it is repaired.
Entire suspension system is nothing but junk. Replaced tie rod ends, inner and outer, ball joints, sway bar links, struts, hubs and axle. Some of these parts more than once. The tire came dangerously close to falling off the vehicle with less than 24 hr notice that something was wrong. Failed inspection last year for tie rod end that was replaced previous year. Chrysler will not budge on taking responsibility for what my mechanic calls "junk". does someone have to die before they react??
Just like a lot of other complaints, had to have tie rods and ball joints replaced. Seem like a lot of the Jeep compasses have this problem. Can they not make them better. Should be a recall.
The contact owns a 2007 Jeep Compass. The contact stated that the vehicle was taken to a state inspection station, where the inspector determined that the vehicle was not safe to be driven. The vehicle was then taken to an independent mechanic for a diagnostic test. The mechanic stated that the front suspension, ball joints, steering and brakes would have to be replaced due to excessive wear. The vehicle was not repaired. The approximate failure mileage was 84,000.
The contact owns a 2007 Jeep Compass. The contact stated that while having the vehicle inspected by an independent repair shop, she was informed that the tie rods and suspension system would need replacing. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was 15,000 and the current mileage was 26,000.
I was informed by the dealership of which I purchased my vehicle that my vehicle requires front control arms and tie rods which was given an estimate of about $900 to correct. My vehicle has 17,000 miles and is out of warranty, however, I viewed numerous complaints online of the same nature on the same year, make, and model vehicle. This appears to be a defect from the manufacturer since there were so many identical complaints indicated online. The dealership requested I do not drive this vehicle until repaired due to a safety issue. The dealership also said the items which need to be repaired will be replaced with a better quality and this occurred on many of these vehicles from this particular year.
I got a flat tire on may of 2011, after taking it to a tireshop I was informed that I needed 2 lower control arms, and tire rods. There was also uneven wear on the front tires.
The contact owns a 2007 Jeep Compass. The contact stated that the driver noted a rattle while she was driving. The contact was informed by the dealer that both outer tie rods were loose after a routine oil change. The vehicle had not been repaired. The contact called the manufacturer who took a complaint for the failure. The current and failure mileages were approximately 30,480.
2007 Jeep Compass. At approx 100K miles I took it to the dealer for routine service. Technician informed me that the tie rods were bad on front driver side, showed me play in the wheel. Said it needed to be fixed. I agreed to have new tie rods put on. One month later the car began to handle erratically, I took back to the same dealer and asked to inspect their previous work and search for the handling/steering problem. After two hours they informed me they could find nothing wrong. 7 months later, while driving with my 6 month old in the car the front left control arm broke and the front driver side wheel actually broke off at the lower ball joint while the car was in motion. Replacing control arms and ball joints on both sides plus two new front tires netted a total repair cost of $1400... this is on top of the previous repair cost to replace the tie rods.
2007 Jeep Compass control arms, right outer tie rod. I was hearing some squeaking when I hit a bump and a little grinding as I pulled up to traffic lights. I took the vehicle into get an oil change and asked for the mechanic to check it out. I was told the vehicle is unsafe to drive due to total failure of the control arms. Cost to fix: Over $1000. With the control arms being such a common issue with this vehicle, Jeep should really consider issuing a recall.
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- Denmark, WI, USA