This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Jeep Commander. While driving various speeds, the vehilce stalled five times in one day. Waxahachie Dodge, Chrysler, Jeep of waxahachie, Texas 75167 diagnosed that the wireless ignition module was previously reprogrammed per a recall and that they could not find the source of the stalling failure. The manufacturer was not made aware of the issue. The failure mileage was 138,000.
The contact owns a 2008 Jeep Commander. The contact stated that while attempting to pull forward out of a parking lot, the vehicle stalled without warning. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 86,000 and the current mileage was 89,000. Updated 8/27/14 the consumer stated the vehicle the key would switch to the accessory position. Updated 09/11/2014
On September 17th, 2013 at 10:00am, I went to start my 2008 Jeep Commander and it would not turn over. I was getting a "damaged key" or "wrong key" error message. My husband came from his job to also start it. He was able to get the car to start very intermittently. We decided that I would leave work to take the car home to try the spare key. It also did not work. At 1:00pm on September 17th, we were able to get the car to the Jeep dealership. The dealership diagnosed the car as needing a new key fob. I let them know that I firmly believed they were incorrect and that it was the wireless ignition module. They proceeded with the key fob. On September 18th, I called the dealership to follow up on the status of my car. They noted that it was not the key fob, but the wireless ignition module like I said the day prior. The dealership let me know the part was on back order and I was number 103 on the waitlist. After a lot of research on the internet, it appears the issue with the wireless ignition module is very common with Jeep. I have now called Jeep four times (September 18th - twice; September 19th - twice) and have not received a single return call to bring resolution to this issue. I now have a car that does not run and no answers on when to expect a part....a part that has had a lot of issues for Jeep owners. Where is Jeep's responsibility to their customers? the lack of customer service and answers is very disheartening.
- Claypool, IN, USA
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- Glenn Height, TX, USA