This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving when I come to a stop and i then start to accelerate when the light changes, the vehicle will start to move, then there is a load hard clunk and then the vehicle looses power. The safety of myself or other ps is put at risk because I could be in moving traffic when this happens. It has not been confirmed by a mechanic, I did ask at the dealer, but they said because the issue is sporadic they would not be able to figure out what the problem was and then recommended a $500 dollar transmission service and said that may not fix the problem. There were no warning lights. This problem happens sporadically, it will do it and then be good for a couple months or longer before doing it again. I emailed molar and asked what they thought, but never heard anything from them. I did see by googling that Jeep had issues with previous years, but it did not cover my year vehicle. I did see just tonight that there was a vehicle in Ohio that had reported this same type of issue to your office. I have 700 miles left on my warranty and I am very concerned about this issue and do not know what to do about. The dealer was not a help, only had a poke and hope approach, so I did not have them look at my vehicle. Any help you can give would be appreciated.
The PTU failed on a well maintained 2020 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. The Jeep dealership looked at the issue and said I needed a new battery, which I paid a lot of money for then to install. They said the light would eventually go out. It did not. I had to bring it back and then they performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU. This is a leased vehicle and I have been having to rent cars for the past month while we wait for a part for over a month. The dealership told me I could drive the car without a problem but it is such a terrible sound that I do not feel it is safe.
In August 2022, My 2020 Jeep Cherokee 4x4 Limited started having jerking issues when excellerating. I also kept hearing a whistling sound that appears to come from the front passenger door. In addition, the entire navigation system would power off, at any time, for no reason. I would have to physically turn it back on. One week later while running errands in Palm Coast Florida my 2020 Jeep would not start for approximately 20 minutes and the SVC 4Wheel Drive warning light was illuminated. While on the phone with road side assistance the jeep started. I was instructed to drive home and a tow company would be contacted. Driving home I realized that I had no operating lights, turn signals, and all th Jeep electrical components were out. I drove for 15 minutes to my home in complete fear for myself and other motorist. In August 2022, My Jeep was towed to Atlantic Dodge-Chrysler Jeep dealership located at 2330 US-1 South, St. Augustine Florida 32086 (904) 797-4383. I was initially told my issues were caused by a dead battery cell. The dealership replaced my battery but the SVC 4Wheel indicator was still illuminated. I was instructed by the dealership service department to drive 2 hours and rest the vehicle for 24 hours. The SVC 4Wheel indicator did not reset. I was informed by the dealership that a PTU unit needs to be replaced. I keep my vehicle routinely dealership maintained, so I researched the causes for PTU failure in 2020 Jeeps. I found that there has been a history of PTU failures with my vehicle type, to include the backup view delay. My vehicle has not been recalled for the rear backup view and it is still malfunctioning. If there is a recall on PTU units and rear Backup viewing, please send me the information to schedule a recall repair.
Starting mid 2022, the vehicle was having trouble shifting into passing gear upon highway acceleration. It seemed to get stuck at 45 MPH before shifting into a higher speed, putting me at risk. Subsequently, In September 2022, I brought vehicle in for oil change. The mechanic put the car on a lift and found that the passenger front axle boot was torn, and fluid was leaking from the axel joint. I brought the car to the dealership for repair. The transmission problem was a needed computer update. The axel boot and axel half was replaced. The troubling aspect of this is that no warning lights came on for any of these issues.
On 3 separate occasions after being stopped to make a turn vehicle has started to go and then stops moving like its out of gear. It will then make a clunkng noise like its going into gear and start moving again. I have taken it to jeep and they said after 1st two times it needed an update. It has since done it again and they tell me unless it does it while they have it they dont know what it is. This started with only 18000 miles on vehicle and it currently has around 22000. This is scary because its going to cause me to be in a wreck if it happens while I'm turning in traffic. Please feel free to contact me for further information.
- Hooven, OH, USA
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My 2020 Jeep Cherokee Trailhawk began experiencing a "clunking" noise coming from the center of the vehicle. The first time I took it in, the dealer could not replicate the noise. The second time, the dealer did hear it and determined it was the Power Transfer Unit. The dealer *claimed* it was the result of uneven tire wear from the factory Firestone tires. The dealer has offered to replace the PTU under the warranty; however, they stated they "may not" replace the new PTU if we continue on the same tires. Even with 34k miles, the front tires have 10/32 and the rear tires have 12/32. They said that we needed to purchase new tires through them at $920. When I mentioned about getting tires from another tire store, he needed to check with his manager to see if the PTU would still be warrantied. The PTU is a known problem for the Cherokee but the dealer has been trying to seek ways to get more money.
In December 2021 the "AWD not available" warning message came on. During a trip, the cruise control did not work. Took car to dealer on January 4, 2022. Diagnostics revealed the following: oil leak in the engine, repaired under the warranty. Body controller module and body wiring failed, replaced under warranty. Power transfer unit failed, power transfer unit replaced under warranty. Car returned to me repaired on January 14, 2022.
I purchased a brand new 2020 Jeep Cherokee last January and my 4 wheel drive sensor came on in November. My dealership got me in the first of December and told me it's my ptu. They stated the part was on back order till the first of January. I asked if I could get a loaner till the part came in and they stated they don't provide loaners for that long of time. I let it go and decided today to give them a call with an update on my part for my 4 wheel drive. They stated still don't have a date for when the part will be in. I explained this is crazy because I bought a brand new 4 wheel drive vehicle to have for the Maine winter and haven't had 4 wheel drive at all this winter. He said he was sorry and will call as soon as they know more Maine
1-20-2020 purchased a new Jeep Cherokee latitude, we purchased the car with 4 wheel drive and all terrain tires for our needs, gravel, mud, snow, flooding etc.in or about 12-1-2020 we received an recall W43, we thought it had to do with the bumper being melted by the exhaust. The recall stated tire rub and exhaust tips. Well needless to say they performed the recall, which I was suspect of because I think they are trying to hide a defect in manufacturing of the vehicle. Well anyway they repaired the vehilce to there liking, they replaced the exhaust, and replaced all four tires with 18" rims and street tires. And they did not replace the spare tire. I believe this was done to alleviate any defect that the all terrain tires would show and cause more problems. Aka warranty. Now I dont have the off road capabilities and 4 wheel drive safety that I had when we purchased the car. With these street tires which are not rated for sand gravel snow etc, dont work on 4 wheel drive vehicles, and cause me to lose mileage, now I have a car that was purchased, the 4 tires were changed, only 4 rims were changed and I have no off road capabilities. I paid for the tires that were on the vehicle, I paid for the car to have off road and 4 wheel drive caqpabiltys and now I have noon. Not even the right spare.
The vehicle was in motion. The vehicle made a notification on the cluster saying 4WD system unavailable, service required. The vehicle then began to shift ruff and the only way you could get it to point a to B is if as soon as you started it you put it in sports mode. The vehicle went into the shop on 10-15-2020 and came out of the shop on 12-4-2020 due to them not being able to get the part which was a power transfer unit. The part got delayed multiple times. After I got the car back on the 4th it started making a rattling noise from the front end like something was loose. I messaged the mechanic and advised him of the issue and he told me to take it in the following day and he would look at it. Unfortunately he got sick and I finally got back ahold of him on Monday the 7th to look at it. He said it seems like something is out of torque and that he would get ahold of me the following day to bring it in so I could have a loaner vehicle. I have since heard from him. My car also made an error code of auto start/stop system not responding yesterday the 10th of December which I notified the mechanic and have yet to get a response.
On and off the highway the steering sticks when trying to stay in the lane which leads to oversteering and constant weaving in the lane and sometimes going over the lines. The transmission also shift very hard and at times will not shift when it should. I was told these are normal in this vehicle.... it is not normal!
Vehicle has been making a clanking sound when coming to a full stop. Sound seems to be coming from directly under the vehicle. Sound goes away with ESC turned off. Jeep dealership was able to duplicate sound, but have not found the problem.
Vehicle stalls anytime it idles or comes to a stop. Stalls while in reverse or drive. Stalled several times in reverse backing out of driveway. Stalled while trying to go straight after coming to a stop at a stop sign. Stalled in the middle of an intersection while trying to make a left turn after being stopped, waiting oncoming traffic to clear. Stalling in an intersection could have caused serious injury or death to myself or proceeding oncoming traffic through the intersection. When vehicle stalls, the emergency parking brake is activated and requires the car to be put in park and restart the vehicle. After stalling, engine has a hard time starting again. Check engine light comes on after stalling. Vehicle was purchased new with 10 miles on odometer. Currently has 950 miles on odometer and is not drivable. After trying to find the problem for over a week, my local Jeep service center said that they found raw fuel in the hose from the purge valve, charcoal filter, and other components. Fuel is overflowing into these components of the vehicle, which is a manufacturing issue. Fuel pump is said to need replaced, which is a very common problem with 2019 models. This needs to be recalled on 2020 Jeep Cherokee, as well.
Vehicle stalls while in motion on city streets and needs to be put into park and drive again to move. Vehicle has 85 miles on it. Purchased 4 days ago. On day after purchase vehicle stalled while going straight on 2 instances, it stalled on a right turn on 2 instances, it stalled at takeoff after being parked once, it stalled when trying to back out of parking space 3 times on reverse. On day 3 the vehicle stalled on right turn once, going straight once and while exiting parking lot the vehicle stalled and the engine shut off completely while in motion. Warnings when car stalled initially was just a blinking 'd' light on dash and gear shift with instructions to 'shift to park or neutral, press brake + select gear'. when car stalled and engine shut down additional messages indicated that the 'electronic stability control' was not available. When engine shut off messages indicated 'service park brake', 'service transmission restart in park with vehicle at zero speed'.
A D V E R T I S E M E N T S
- Woodbury , MN, USA