The contact leased a 2019 Jeep Cherokee. The contact stated that prior to the failure the key fob was locked inside the vehicle, however once the vehicle was opened she started the vehicle and shifted to reverse. The reverse alert audio chimed and the brake pedal was depressed however the vehicle inadvertently accelerated in reverse. The contact stated that no warning lights illuminated. The vehicle crashed into another vehicle. No injuries were sustained. A police report was filed. The vehicle was taken to myrtle beach Jeep Chrysler (785 jason blvd, myrtle beach, SC 29577 843-448-1191) were the failure was not diagnosed or duplicated. The contact also mentioned that when approaching a stop light and the brake pedal was depressed the vehicle would lurch forward as well as when the brake pedal was released an abnormal grinding noise was heard. The manufacturer was contacted but offered no assistance as the contact no longer owns the vehicle. The approximate failure mileage was 1,070.

- Longs, SC, USA

I was driving home from work one night and all the dash lights come on and the vehicle completely stalled in the middle of the highway. I had to attempt to pull over and switch the key off and back on to restart the engine. I also have been at a stop multiple times and turn out into the road and my vehicle won't go, which could result in me getting hit. I also had my recall 'fixed' for the power train, went back because I received another letter saying it was possibly not fixed and it still tells me the problem was not fixed on my vehicle. I cannot use cruise control on my vehicle because when it goes down the slightest hill, curve, whatever, the rpms go all the way up and just sit there, even when I have turned off the cruise control and braked it still stays shifted up for a long time. I regret purchasing this vehicle, especially with a baby on the way any day now and her safety being at risk. We are in the process of finding another vehicle.

- Fayette, AL, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving on the road with the cruise control set at 55 mph going downhill the cruise control disengaged, the RPM revved up and the vehicle sped up to 70 mph. The brake pedal was depressed and was able to slow the vehicle. The vehicle was taken to (ramey Chrysler Jeep Dodge Ram 127 frazier dr, princeton, wv 24739, (888) 794-4317, and the contact was informed that the vehicle performed as intended. A conversation between the manufacturer and the service technician at the dealer confirmed that the vehicle operated as intended. The failure mileage was 400.

- Bluefield, WV, USA

My car make a humming noise like it's trying to catch up while driving it stalls and sometimes while driving the car engine goes dead I have to keep pushing start button about 3 times to restart I took a picture of light that comes on and also another car backed into my car when car went dead it's very dangerous been to dealership several times they said everything was ok they even told me to take pictures of lights when it happens like I'm lying and I did even thought all pictures are time stamp.I can't afford uber and car note I need help.this happens on freeway highway side street anytime no warning.

- Angleton, TX, USA

Car does not go in to drive and will sometimes lurks in to high gear from a start or a initial go. The car revs up thinking it was in drive then slams in to high gear and goes.

- Allegan, MI, USA

My car hesitiates when putting it in to drive from backing up or just taking off. It hesitates going from low to high speed taking a long time intermittently. This is a very serious safety issue. I could be side swiped or ran in to.

- Allegan, MI, USA

2019 Jeep Cherokee limited 2.4L turbo. Driving with cruise control set the car will suddenly accelerate, RPM's will increase by 2000 and will not slow down until cruise is disengaged. Also while driving in city in surface roads without cruise control, the car will just stop accelerating even though you are depressing gas pedal. Car comes to a complete stop while engine still running. Had to turn off car and wait a few minutes. Check engine light cane on when car was restarted with message of "check throttle control sensor". light went off before I could get it to dealer. Dealer said the could not find a code or duplicate problem. This has happened several times. The last time on 1/11/2020

- Lexington, SC, USA

When I accelerate my vehicle after a stop or getting on the highway, it stalls and or stutters. This is a major safety concern. I have almost been hit because my vehicle would not accelerate when I had my foot on the gas.

- Broken Arrow, OK, USA

Vehicle driving and when coming to a stop it seems like the auto turn off wants to turn off even before stopping. Feels like its going to stall. Also leaving a red light when it auto turns on it jerks and then switching from first to secong gear it jerks. The transmission has so much lag switching gears and picking up speed it also jerks and takes forever to pick up speed. But my most concern is gear switching and jerking and almost stalling when coming to a stop with the auto shut off trying to turn off while driving. And when it turns back on it jerks when you give it slight gas.

- Apopka, FL, USA

Accelerating is jerky and many times does not shift correctly as speed increases (into next gear on left hand side ). also, as vehicle goes down small hills it seems like it doesn't understand how to handle the decease in acceleration. Also, when shifting from reverse to drive, it takes at least 30 seconds to correctly respond. I brought vehicle into shop, they stated it was the vehicle getting to know how I drive.

- Whitsett, NC, USA

Vehicle will randomly shut off when driving. The cruise control will not kick in when you are going straight or up a hill... but don't worry it will kick in when you are going down a hill! the radio will do whatever it wants from blasting music to turning your favorite song off to listen to am radio, or just locking you out all together. The dealership says "it is just an update" sorry but this vehicle is a death trap!

- Mesa, AZ, USA

Stalling in the engine and knocking into the engine. There is also a stall upon acceleration.

- Stone Mountain, GA, USA

I took my car four times to the dealership for repairs. They have only done two repairs but every time I take it and they fix something, something else starts giving me problems. My car has shut down in the freeway that was the reason why I took it the first time. The dealer only did an update in the power train, which they said it was recall. After that the car continue with all the other problems that were not taken care by the dealership. I tried two different Jeep/Chrysler dealerships, one in alhambra which is where I bought the car from and the other location I took the car was the one in downey, ca. I'm afraid off getting into a car accident because of all the problems the car has. The dealership doesn't want to fix the car as they said the car is not showing any codes for them to fix them. The car accelerates by it self, the brakes are not working properly, it shakes and the last time I took the car for repair it started to smell like gasoline, also the dashboard turns on and off by it self. I just want to have a reliable car as I'm paying for a 2019 vehicle not a used one. I just don't want to put my kids, myself, or anyone's life in danger due to the car not functioning properly. I would greatly appreciated if you guys can assist or help me with this matter at your earliest convenience.

- Walnut Park, CA, USA

The vehicle does not shift correctly. It lags terribly. It does not accelerate properly. It jerks and the transmission grinds. The brakes make strange noises when coming to a stop and it doesn't stop as quickly as it should. The radio overheats and the usb ports stop working randomly. The vehicle cut off on a major hwy at one point. Several complaints have been made to the dealer and it has been serviced multiple times and it's not correcting the problem. It's a brand new vehicle and started having issues not long after it was purchased. The dealer keeps re-flashing the transmission and it's not fixing the problems this vehicle has. Chrysler won't do anything for us because they say there are no codes on the vehicle. This vehicle is not operating properly and it's not even safe to drive. We shouldn't have to keep a vehicle that was purchased brand new and it has had nothing but problems. The mechanic even admitted it lags but stated "it's not that bad." This is unacceptable. No brand new vehicle should lag at all or have any of these other issues for that matter!

- Kenosha, WI, USA

2019 Jeep Cherokee latitude stalls while the vehicle is in drive. The entire vehicle shuts down, the battery light displays, and the vehicle must be stopped, put in park, and restarted. This issue was noted by a recall earlier this year by Jeep, but service for the recall was ineffective and issue remains. Both experiences were while the car was in motion (driving) at approximately 35 miles per hour both on low grade inclines. The first experience was with less than 1,000 miles on the vehicle and the 2nd experience was at approximately 35,000 miles. Also, the speed control of the vehicle is inconsistent with both lurching at take off and slow acceleration. Consumer stated the Jeep was taken into the dealership for the final leg of the oil consumption test. Upon speaking with the dealership, they stated that, in the last week, Jeep acknowledged an engine oil consumption issue with this make and model. We were further told that a new engine will be ordered for the Jeep but because of the mass amount needed, it is a 2-3 month wait. In the wait time, we have been instructed to check and purchase oil for the Jeep every 2-3 weeks or as needed.

- Decatur, IL, USA

Jeep does not accelerate properly. Still has other issues stated in other complaint; grinding, lurching. This car is a fail. Filed a lemon claim that was ignored and am about to re file for all the other problems occurring. I can't use cruise control because the rpms get waaay too high for me to trust. The hills between payson AZ and show low AZ are too much for the computer to manage, I'm worried the engine will blow. Air bags did not deploy when I was rear ended. Now I know why. They are recalled. This is a death trap I am paying 32K for, and I am livid. I will never buy Jeep again.

- Phoenix, AZ, USA

In motion. Problem with vehicle, any speed, especially cruise control on. Speed set at [ex) 25 mph, traveling decline Jeep downshifts from 6th. Gear to 3rd. Gear. RPM jumps to 4200 from 1500 RPM. Engine starts racing as turbo kicks in. Transmission up shifts to higher gears. RPM stays high, vehicle doubles its speed. Occurs any speed. Any hill. On interstate with grades. No matter what roadway or surface. Did this the first day we bought it. My wife didn't tell me it continued. I found still occurred when I took for 3000 mile service. She said she just avoided cruise control. It will do this on a grade also if cruise is off. Longer grades. At the 3000 mile service I informed dealer dutch miller and called fca Jeep I registered a case #.that day in June. Dealership didn't follow through with Jeep, or visa versa. Jeep couldn't reach us for phones were out for 3 weeks due to storms. Jeep suspended. I called Jeep csm last week. They wanted another tech review. The June service review included taking a brand new identical Jeep limited 2.0 turbo and simulate. It was worse than ours. It actually red lined RPM on grade of rt 119 at oakwood interstate 64 access dealership agreed a problem. No known repair. Computer software or engineering update required by Jeep. Dealer did not report to Jeep csm on first service call. Due to length of time, we needed to repeat. Took in again 07/18/2019. Service writer just typed part observation of first visit. I contacted Jeep to be sure they were aware. Jeep case mgr. Contacted billy at dear who knew nothing of issue and stated he thought it did what the other Jeep did. Case mgr. Told me I could take to another dealer for a different case mgr. I emphasized this is a dangerous condition. Michael didn't want to be concerned with issue, it is dangerous, and I was reporting. Svc. Mgr.said he had spoken to michael, in the hour I have video.

- Charleston, WV, USA

Brand new Jeep rail hawk 34 miles at time of purchase 410 miles knock sensor and check engine 1812 miles etc and map sensor 2325 miles etc the last two times lost all throttle and no power going up vail pass in co. Almost rear ended by a semi and had to pull over on the shoulder, limp mode.

- Fruita, CO, USA

New car, 2 weeks old with 800 miles will not hold speed with cruise control while going down hill. In fact, the car actually accelerates with engine. This happens at all speeds. Dealers and factory says "it is a characteristic of all 9 speed transmissions". it is a dangerous situation. In another transmission related issues, the car makes a loud clunk when driving between 30-50 mph on a flat road when lightly putting foot on accelerator. It is so loud and hard you can hear and feel it over the radio. Again we are told this "is a characteristic of the 9 speed transmissions"! unacceptable! a class-action lawsuit needs to filed against the manufacturer.

- Burnsville, NC, USA

I noticed a lag in a increase in speed & stalling in the engine when the vehicle is in operation.

- Stone Mountain, GA, USA