This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service shifter message keeps appearing on the dash and all of the lights on the shifter will turn red. Has been happening at least once a day (sometimes 4-5 times) and typically happens when I hit a bump (no matter how small or big). It can also sometimes happen when you tap the side of the console. Forums online suggest that the issue is happening because the wires from the shifter keep bumping into catalytic converter and shorting (https://www.cargurus.com/cars/discussion-T68742_ds990296). I am still able to drive the car when it happens, but it is incredibly annoying because I cannot see anything on the dashboard.
The battery constantly dies without any reasoning. I will park it, after it sits overnight, it dies. My neighbor has the same year model Jeep I have and his started doing the same thing last week. After searching online it seems to be a major issue with 20Q7,2018 and 2019 Jeep Cherokee.
"service shifter" warning comes on at random times. Lights on shifter all came on. Only came on with left hand turns. First time in happened I was on an interstate on ramp. Has happened at 5 mph and 70 mph. Pull over put in park, shut off engine, wait a minute, restart vehicle and everything is fine for a while. It can be days between or 3 times in a 5 minute drive. Up to 9 times it has happened.
Service shifter warning keeps coming on and all park nutural rev all light up at the same time.transmission bucks feels like being rear ended.been to the dealership many times going to keep going back while im still under warranty.happens stationary and while driving mostly on the freeway where you have to pull over turn off and try to let it reset.a dangerous situation.
I was driving up the interstate and I heard a ding. The display said " service shifter" and all the lights on my gear shift pnrd were all lit up red. Could not clear display. Parked and turned ignition off and back on and it cleared.
- Bristol, TN, USA
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While I was driving on a city street to get to the highway almost 5 hours away from my house my dash screen popped up with a warning saying that my shifter needed serviced... when I looked at the gear shifter all of the lights were lit up(P, R, N&D)...I freaked out and pulled off at a gas station put it in park turned off the ignition and waited a minute... when I started the car back up all of the lights shut off and it was fine... I have no idea what caused it to happen it literally happened out of nowhere...
The 'service shifter' was displayed on the dashboard and all the lights on the shifter were on. I had to shut off the car and turn it back on to make the lights go off, but after a few miles the lights came back on. The driver seat power switch has stopped working two times. I had it replaced the first time and not even a year later it stopped working again.
"service shifter" appeared on my dashboard. The gears all went red. The car was able to move as normal, but the message was still there. I turned the car off and restarted and the message went away.
I was completing a turn when the vehicle lost all power and shut completely off causing me to loose control of the vehicle and hit a curb. Vehicle was then towed to dealership where I was advised this happened due to a safety feature of my car. When the car is low on oil when you turn it throws off the oil pressure sensor so the engine doesn't blow up. My last oil change was in Feb my car is completely out of oil and no check oil light appeared.
My shifter came on while in park with the park, reverse, nuetral, and drive all lighting up. Have seen this as an issue in other later years but, I believe there is a malfunction somewhere within the electrical or something. My car is new with low miles this shouldn't be happening.
The service shifter light comes on and all gears are showing up in red while driving. Turning the vehicle off then back on sets the gear back to normal for only a few minuets, then service indicator light comes back on with all gears illuminated in red. The Jeep has the tendency to jerk forward when placed into park and also during accelaration the transmission seems to lag causing a jerking motion in my Jeep.
- 2.4L excessive oil consumption - new engine at 8K miles - emissions issues tripping the check engine light - air conditioner went out - computer/electrical issues with dash and interior - transmission stalling in traffic. - cannot maintain speed with cruise control - once parts are removed for repair they cannot be replaced properly and end up falling off. Fca America know about all these issues and continues to produce these cars at a price way above their value. Bottom line they are a fraudulent business that is producing crappy vehicles.
While I was driving down I95 - the gearshift froze up and the entire gearshaft turned red. I was unable to shift gears until I was able to slow down / come to a stop on the side of an exit road. This has happened a total of two times on separate occasions - once three months after the dealership claimed they fixed the issue.
The car has start up problems, the car stall and jerks when breaking. The battery on charges to 45% ( this is a new car). The engine was smoking purfusly lika an 1980S car. All light flicker in the car amd now the car is undrivabme with no help from dealship or finance. Its like I'm on me own stuck with a lemon.
For the past three months since labor day of 2018, my 2018 Jeep Cherokee latitude has not started on several occasions. Eventually it does start but it will always say, "cannot read key fob". I have discovered that it's worse when I use the remote start to warm it up. What's really weird is that I have discovered that when I get out of my vehicle and go to the back hatch and use the remote to lock and unlock the doors, it starts after that. Go figure. Just this week, the driver side door wouldn't shut twice within three days. The latch was stuck. Eventually, after trying just about everything I could think of like turning the vehicle on and off and locking and unlocking the doors from the inside of the vehicle, I tried using the remote to lock and unlock the doors, and then the driver side door shut properly. I don't understand why such a new vehicle purchase brand new in April of this year with less than 14, 000 miles on it would have so many problems. The dealership is picking it up again tomorrow for the third time to attempt to fix it. Last chance. If not fixed this time, I will be getting legal representation. Not sure if these are safety issues but I know that driving down the road with the door not closed properly could be a hazard. I am just wondering if something else might go wrong with it next. I am really disappointed in this vehicle to say the least!
A D V E R T I S E M E N T S
- Houston, TX, USA