This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Jeep Cherokee. The contact stated that after starting the vehicle, the message "Replace Shifter" was displayed. After restarting the vehicle, the message was no longer displayed. The contact stated that the failure was intermittent while starting the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 67,000.
This car has been in the shop multiple times for engine and transmission problems. Had a new transmission installed at 19000 miles. Now at 30000 the transmission has failed again. Car has multiple TPM, ABS, and power train issues that Jeep cannot correct.
SRV 4WD. Warning lamps. PTU internal failure. Other 2018 Jeep Cherokee on recall. Driving down highway at speed 75. 4 people in car. Disengaged gear. Almost hit an 18 wheeler. Death for sure.
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was running, the "Parking Brake On" and "Remove Parking Brake" messages were displayed; however, the parking brake was not engaged. The contact stated that several days later while the vehicle was running, the vehicle started rolling while the gear shifter was in park(P). The contact was able to stop the vehicle and the vehicle restarted. The contact stated that while driving later that day, the vehicle was not accelerating above 20 MPH. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a drivetrain failure, and it was recommended that the transmission, transfer unit, and rear differential be replaced. The contact discovered NHTSA Campaign Number: 20E037000 (Power Train), and the contact was informed that the power transfer unit serial number was included in the recall, however, the VIN was not included. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
The rear differential has failed on my Jeep after 42,000 miles. I tow this this vehicle behind a motorhome and it could have locked up or thrown parts and differential oil on the highway. It would be worse if it exploded while driving at highway speeds. It was replaced but failed again after only 900 miles. There are no parts available, Jeep has also changed suppliers, again with no parts available. It is now nearly April, with no ETA for a replacement part. There should be a recall on this part, as there are multiple incidents of similar failures on various Jeep websites. I paid $1,000 to Jeep out of pocket, as my powertrain warranty was 4 months past expiration. I contacted NHTSA in January about this and have not received a response as of yet.
Vehicle is driving as usual with no odors or sounds. 4wd unavailable light came on. The code for this states PTU is bad and must be replaced. Dealer quote is $5270 to replace. Apparently there was a recall on these for my car just not my year. Obviously there is a huge issue with this part. This vehicle is well maintained. There should be a warranty to cover this or the very least we should get a reimbursement. Please look into this. Also read the keep forums as this is a common issue. I thought keep was supposed to be a hearty vehicle. Very disappointed. I will be happy to provide receipt once I get my car back from dealer
My 2018 Jeep Cherokee with 88K miles on it. I heard a loud popping sound, and my car was jerking. Took it into the dealership for maintenance and I need to replace the rear diff and axle shaft. This could have locked up worse and caused an accident. I see that there are more complaints about this same problem.
At exactly 37000 miles my service -??shifter light-?? comes on every 4-5 days. I-??ve noticed in the warmer months it comes on more frequently. During the cold winter it came on twice. It-??s becoming warmer again and it-??s popping up often. My husband has a 2017 jeep Cherokee with the same exact issue. Our dealership gave us no answer to this problem. Not sure why, i just hope this doesn-??t cause a major issue or hopefully a recall soon to fix this!
2018 Jeep Cherokee The power transfer unit malfunctioned and had to be replaced. A warning light indicated that there was an issue. It cost more than $5000 and the part was on back-order for 2 months. The dealer explained that they had so many power transfer unit replacements they could not repair my car unit the back-ordered part arrived. I also paid $2000 or more in rental car fees during that time. This all occurred only a few months after the manufacturer's warranty had expired. The repair was completed at the dealer. I am filing this complaint because Jeep Cherokees from 2017 had a recall for power transfer units. My car was built in 2017. I believe the power transfer units in some of the 2018 Jeep Cherokees are also faulty. There are many, many posts online regarding this issue. I appreciate that you are able to look into this. Best Regards
My 4 wheel drive service light came on. I took it to the dealer and they said it will cost me 4000 dollars to be fixed, I checked on the internet and this has been and on going problem for the jeep cherokee car since 2014, In fact the ptu problem has recalls on some of these cars. I called the dodge corporation and they said my car was not under warranty and has not been recalled My car need to be recalled, this is a flaw in the cars design. If problem is not addressed sudden lost of motive power can potential cause vehicle to crash without prior warning. Lost of park function is at stake and can lead to unintended vehicle rollaways. The car is at the dealership to be fixed
Service shifter light comes on intermittently. Have noticed a -??catch-?? that occurs at times when accelerating when the light is on but not every time.
My 2018 Jeep Cherokee rear differential started making an intermittent noise at about 35,000 miles. Now at 42,000 miles the dealership I purchased it new from has determined that the differential needs replacing. It is four months past the 5 year/60,000 mile power train warranty. There are no repair parts available, it is on back order with no ETA. This condition indicates to me that there may be a part recall in order for the rear differential failures, as there are no parts available in a nationwide search by my Jeep representative. Is there a history of known failures?
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost PTU functionality. Additionally, the service footwell drive warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who replaced the front drive shaft and the rear end of the vehicle; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The Service Shifter message comes on replacing the speedometer display on the dash. All of the LED's on the shifter bezel light up when it occurs, so you can't tell the gear you are in. It has been happening more frequently lately and began around 3 years ago. The only way to reset it is to put it in PARK and shut the car off and restart it. I am on the Jeep Cherokee Club and see this quite often on their forums. It happens now every 2nd or 3rd time I drive it. Thanks.
I believe the shifter bezel is faulty. When pulling out of my drive way backwards a service shifter light came on and caused me to get stuck sideways and having multiple cars nearly tbone be because the hazard lights wouldn-??t turn on after. I can-??t even drive because of this incident I don-??t feel safe in this jeep!!! I called jeep in Elk Grove California and they never heard of it, however I-??ve found over 500 issues on Reddit and other forum sites of people having the same issue but more at 16,000 miles! No because I don-??t have the money to fix their faulty product. The light -??service shifter-?? appeared right when I put it into drive then everything went to [XXX].
It is my understanding that the PTU systems in Jeep Cherokee latitudes is an ongoing issue with them. If this fails I could lose power of my vehicle, which in my opinion is a safety issue. I found out today that mine is going bad and there isn-??t a recall on the 2018 models. This could cost me thousands for an issue that Jeep should-??ve fixed with past models that have had the same problems. I bought this vehicle a few years ago with 78,000 miles and it now has around 124,700 miles. I would think if Jeep cared about the customers that are buying these vehicles then they would want to make sure they-??re safe. So basically the complaint is that there isn-??t a recall on the 2018 models. Please help!!!
A D V E R T I S E M E N T S
- Manchester, IA, USA