This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Jeep Cherokee. While accelerating from a stop, the gear shifted abruptly and caused the vehicle to jerk. In addition, the "service the shifter" indicator illuminated. The failure recurred several times. The vehicle was taken to leith Chrysler Jeep (5500 capital blvd, raleigh, nc 27616, 919-872-5500) where the technician updated the computer system, but the failure recurred. The vehicle was taken back to the same dealer where it was diagnosed that the gear selector bezel and harness needed to be replaced. The manufacturer was made aware of the failures and stated that they would contact the dealer. The contact also stated that the manufacturer promised to get back with her within twenty-four hours. The vehicle was not repaired. The failure mileage was approximately 3,000.
- Clayton, NC, USA
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- Clayton, NC, USA