This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Getting a service shifter message and the lights next to my gear shift all turn red. I checked online and it seems to be a Jeep Cherokee only issue and a lot of people who brought it in to the dealer for repair either got their car back without the issue being resolved or the dealer didn't know how to resolve it or the car came back in worse condition than before. This is clearly a Jeep Cherokee manufacturing fault that needs to be resolved with a recall.
Service shifter message appears out of nowhere and Jeep says that this is not covered by warranty. I?ve seen many complaints about the same issue and would request an investigation for a recall since this seem to be a life threatening situation and it also seems that Jeep is both caring that much about it. They say we need to change the shifter. Car is only 3 years old and has only 25K miles. This is happening very often now. And to have the car turned off and then back on is not a solution to me and many other Jeep buyers. Completely disappointed and would never buy a Jeep Cherokee again.
Continually getting service shifter warning while driving down the highway and then all gears light up red, for example, pdrn. I have heard of multiple people having this issue and heard that the car may even lock up.
My Jeep has about 26,000 miles on it, since I've purchased this vehicle brand new off the lot, it has been towed 6 times for engine failure. My engine is burning the oil, with out warning while driving, the car shuts off. The dealer insists this is normal, but it is not normal for a car to absorb or burn oil.
- Camden, NJ, USA
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Jeep Cherokee 2017 last month at about 28,000 I was driving on the thru way when the shifter lights all lit up red and the dash said service shifter. I pull over, switched car on and off and it was fixed. One month later, my car was sitting in park - I moved from my parking spot to a new one- placed Jeep in park and then noticed all of the lights red on the shifter and the dash saying 'service shifter'
This has happened 4 times now starting in Jan 21, 2020. Stopped at stop sign and shut off. Tried to restart and would not. Waited about 3 minutes and it started. As I slowed down for another stop sign it shut off but restarted immediately. As I slowed down for another stop sign I turned right with out stopping and the engine shut off. All the idiot lights on dash came on. Battery was fully functional. Car would not start for 45 minutes and then it finally started.car was taken to dealership and they could find nothing wrong. Their answer was 'if we can't duplicate it there is nothing we can do. If it happens again bring it in'. what is that suppose too mean? it happened again on 5-13-20, 5-15-20 and 5-31-20. All these times it was when we are driving along and making a right turn. Engine just shuts off. On 5-31-20 I was in a traffic lane making a right turn with other traffic behind when the engine shut off. The driver behind me was beeping his horn for me to move as he had not known my engine shut off. Would hate to have this happen if I was on an interstate. Just had the battery replace under warranty on 5-28-20. Engine oil gauge read 54% not sure what the problem is but sure doesn't sound safe to me. Calling the dealership tomorrow to get an appointment.
Check engine light comes on and the vehicle stalls while driving. Dealership claims low oil between oil changes, we have the oil changed regularly at the dealership and do not exceed the recommended mileage between changes. This has occurred on main roads during times of high traffic and has put my family in danger on several occasions. This started happening with less than 20,000 miles on the vehicle and has happened a total of five times now. The vehicle now has 36,000 miles on it and I'm tired of dealing with this issue.
I was driving down a side road, going about 20mph when it was like my Jeep shifted into neutral. It completely stalled. The battery light flashed on the dashboard and a message popped up that said vehicle must be in gear, alternating with a shift to park or neutral, press brake to select gear message. I was able to swing it into a parking lot where I put it in park but the error wouldn't go away and when I shifted back into drive and hit the gas pedal, it wouldn't move. I shut the engine off and when I tried to restart it, it wouldn't start. I sat there for 15 minutes before it would start back up. I was able to move forward with no warning lights and drive the approx 2 miles home.
While driving the vehicle, the engine just shut off and all warning lights were displayed. Luckily I was not in heavy traffic or on highway. Had to wait about 30-45 seconds before it would restart. This has happened 3 times in the last month ( April). Is there a recall for this. I've looked into this problem and there are several complaints of this same issue.
*service shifter* motion* *stalled* the following is the same issue I had with my 2014 Jeep Cherokee. I had traded that vehicle in for a newer 2017 model because of this... I have a 2017 Jeep Cherokee. Occasionally when driving at any speed the vehicle will stall and say "service shifter, place car in P or N" - I can no longer accelerate and have to come to a complete stop. Turn off the vehicle. Restart it after several minutes. When I try to restart, the engine has a tough time kicking back on.this is a very dangerous recurrence and must be dealt with immediately. This is the second report I have made. The first report was with my 2014 Jeep Cherokee.
I have had issue with have to get the oil changed way to many times since I have had this vehicle. I usually can only go about 1000 miles before I have to change the oil, or add oil to it. I have continued to make mention of this, and the workers from the dealership, keep telling me nothing is wrong and it just needs and oil change. I have had 11 oil changes, and will be going tomorrow for another, and have had to put countless amounts of bottles of oil into my Jeep. Its very frustrating.
"service shifter" has popped up numerous times with all gears lit up ( park, reverse, neutral, drive and manual). The first time, it popped up as soon as I put it in drive. The 2nd time, it popped up while in drive going less than 45mph through town. The next time, ( March 9, 2020) it popped up while on the interstate going 70mph, 3 different times within 45 minutes. The dealer stated they have never heard of this, so how do I get it fixed, unless there's a recall" this has to be a drivetrain issue as it affects the gear shifter"
Driving 2017 Jeep with only 40,000 miles down a major highway.. battery light came on and Jeep stalled almost causing accident. Went to dealer for repair, was told it needed and oil change?!! unacceptable!! if issue isn't corrected, legal action will be pursued.
2017 Jeep trailhawk. Bought new. Car began randomly displays "service shifter" message on dash just after warranty expired at 36K miles. Lights up gear shifter lights as well. Comes and goes. Once on won't go away unless car is shut off. Cant see speed or other displays. Happens while in motion or at stop lights, on Suburban streets. Any weather. Any speed. May be weeks before it comes on, or days or even hours. When you shut off car sometimes it goes away, sometimes it doesn't. Dodge Jeep dealer didn't know what I was talking about.
The 'service shifter' warning pops up and all the lights on the shifter turn red. It happens randomly while I am driving and scares me. It will not allow me to see any other screen while on. I have heard that it can cause the car to not go into park... I have read 100's of other S having the same issue with the 2014-2018 models. This is a huge concern for the safety of my family. Both times this happened I was driving the vehicle. Once in reverse backing out the driveway, and once while driving on the freeway at 70+ mph. I stopped the car both times, shift it off and restarted it and the warning and lights went off. But what if I can not put it in park next time. What happens then. The dealers are replacing wiring harness only to have the issue happen again. There is no clear reason or fix for this issue so it needs to be addressed!!!
A D V E R T I S E M E N T S
- Richmond, CA, USA