This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Have a problem with my call losing all power in my jeep while sitting at an intersection waiting for the light to change. Almost got rear-ended cause my car just suddenly lost power. Power finally came back in 20 or 30 seconds but I had people honking horns and I'm was frazzled. Now I have this Service Shifter error on my dashboard and the PNDR lights all are on and red..Came on Jeep automakers. Do better!!
Reference service bulletin 20V-343 / W47 Recall Summary (Differential unit) 2 Speed Power Transfer Unit failed (Transfer Case) PTU My wife was driving down the freeway at 65 MPH when the until failed. This was during heavy rains and while the car was hydroplaning. The four wheel drive system kicked in and then the unit failed. She heard a loud clunk and then unit the unit forced itself into neutral. This could have cause the car to spin out of control, but she was able to recover. Wife did not capture error message that occurred during the incident, but it said something about putting the car in neutral. once she was able to stop in the emergency lane on the freeway she came to a complete stop and put the car in park. She was exiting the vehicle and the car started to roll even though the car was in park. She quickly applied the brakes and was able to engage the ebrake. The car is currently at the mechanic for inspection.
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x-??s a day, weekly- it doesn-??t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn-??t replicate issue although they had videos, etc a total of 4-x-??s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn-??t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in.cvs and.brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I-??m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
- Waterloo, IA, USA
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Vehicle is putting up a code for -??service shifter-?? while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and -??locking up the engine-??. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 MPH, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.
I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.
I was driving my 2017 Jeep Cherokee Latitude 2.4L, car won't start, I have oil pressure sensor to warn me when low doesn't alert me at all, only time is when I realized a beep when I made turns and would indicate oil pressure low! I can't get my car to stop and it stalled on me while driving with no indication of low oil, and I have two kids and could have been very bad, since no power no breaks no steering!
When driving my vehicle going 30 miles per hour the car stopped by itself and gave error message -?? Shift to park or neutral Press brake or select gear-??. I have to put my car in park and try and restart the vehicle. This has happened 4 times with in the last week.
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX]. My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
While driving the suv will turn off. It has happened multiple times. Recently I was stuck in an interception after making a turn. It has happened before and a -??service shifter-?? light came on. But this time no additional lights came on and suv would not turn back
My 2017 jeep Cherokee sport vin# [XXX] suddenly stop working when I was driving since then it been 1 month I have asked several mechanics what was the issue and I was told it was the alternator it got fixed new battery was bought and it still did not turned on again I was addressed by a friend about these cars having recalls I checked and yes it has recalls please help me I-??m a low income mother no other way to get to point a to point b and I live 1 hour 20 minutes away from [XXX] we-??re the car stopped working INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There was already a recall on the make and model of my car, Jeep Cherokee Latitude; however, when I search by VIN it shows zero unrepaired recalls. So if the problem is fixed (no one even attempted to fix my car), why does my car still shut off in the middle of driving" When it shuts off I can-??t turn the wheel, Can-??t put it in park, and the gas and brakes/ABS don-??t work. This has happened many times with my daughter, currently 4yo, in the car; why do I have to risk my life every single time we need to go somewhere? Every single dealership and mechanic I-??ve brought it to says there is nothing wrong with the car, yet it continues to shut off while driving-?? I did crash the first time it happened, but it was in a snow storm and possibly unrelated" No injuries or damage.
The car randomly activated the Electronic Parking Break and it will not disengage. I have disconnected the Battery hoping to reset the module but that did not work. This car will also randomly refuse to start or shut down. Only resetting the ECM/PCM will clear the error and get the car moving again. This is a safety concern because the Ebrake may engage while moving at high speeds. There is a warning light indicating that Ebrake needs service. There is also an unknown leak coming in from the roof and running towards the back lift gate. Water will pool in the storage section to the left and right of rear lift gate.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 40 MPH, the vehicle stopped independently. The contact parked, and restarted the vehicle however, the failure persisted. No warning light was illuminated. The vehicle had not been taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oil and the engine was replaced. The contact stated that several years later while driving 35 MPH, the vehicle shut off without warning. The contact stated that the failure occurred for a second time soon after restarting the vehicle. The contact drove back to the dealer and the vehicle remained at the dealer for approximately 2 months. Once the vehicle was returned to the contact, the vehicle shut off again; the vehicle was towed back to the dealer. The dealer replaced the power software module and returned that vehicle back to the contact. Soon after retrieving the vehicle, the instrument panel went blank, and the vehicle shut off again without warning. The vehicle was taken to an independent mechanic and then back to the dealer; however, neither the independent mechanic nor the dealer could determine the cause of the failure. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 26,000.
Service shifter notification/warning comes on randomly. When this warning is on, all of the lights on the gear shift light up (p, r, n, d). The engine feels like it is slipping, and the vehicle will drive slowly & is very loud. The gas pedal can be pressed completely to the floor and the car will not accelerate fast enough. The airbag and parking braking notification flash as well. Check engine light comes too.
While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It-??s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.
A D V E R T I S E M E N T S
- Cincinnati, OH, USA