Service shifter keeps coming on, and off. It disappears for weeks to days at the time, then out of nowhere it shows up again. Since this service shifter light has been coming on, I've been having more problems with it. Now it doesn't start when I press on the brake and push the button, the screen stays frozen, and I can't use anything on it. The gas saver doesn't work at all - the engine keeps running while I fully step on the brake, and now the sensors are not fully working. I think the system works when it wants to work. This make and model are on recall, but so far mine isn't, even though it has the same problems as the other ones.

I have to totally depend on this vehicle. I have taken it twice to Autozone, they tested my battery, 100% they say. But it happened again, wouldn't start, so I got a jump and took it to a regular repair person. He again tested my battery, said it was good as well... finally on Friday, November 19, 2021 I ran to my pharmacy to pick up my medicine and went out and Jeep was dead again.

I had my daughter come 1 hour from home to jump me and we took it to the Jeep dealership where it was purchased new in 2017 and they checked it on their equipment and was told it was NOT my battery again, they told me I was NOT driving it enough to keep it charged and that I needed a battery tender put on my Jeep every single night to maintain the battery charge...

I am 66 years old, live alone, in a rural area, and my car is outside, not in a garage. After talking to different people now, I am told that I was being taken advantage of by this dealership because there is obviously another issue, electrical or alternator issue, drawing my power down... I don't know what to do from here and where to go. I know I depended on the Jeep dealership in Dover, Ohio to provide me with help and apparently this is not what they have done. I am in fear each and every time I go somewhere that I will be left stranded again over this not starting issue. I have no where else to turn for help and desperately want my Jeep issue fixed so I have my dependable transportation back again without the emotional worry.

The vehicle was first towed to the dealership on or about 10/4/19, vehicle engine would crank but would not start vehicle mileage at the time was 33,074. Dealership service department replaced the fuel pump. On or about 12/27/19, vehicle mileage was at 34,790, the vehicle engine would crank not start. I waited 2 minutes - the vehicle engine started but engine was running very low and cut off. After waiting additional minutes vehicle started up. Went to same dealership, the service department replaced the battery.

At 34,852 mileage vehicle had same problem, that the vehicle would crank but would not start, start running low, cut off after waiting and attempting to start, the engine started took vehicle back to dealership. They said they cannot find am error code therefore they cannot do anything.

Same problem occurred at 35,415 miles. The vehicle would crank, the engine first would not start, and so I would wait several minutes. The vehicle engine runs low and cuts off, and after a wait of a while the vehicle starts. Dealership states no error code, therefore they cannot do anything.

We see when this problem will occurred again. I believe that the vehicle has a faulty ECU computer.

Twice in 2 weeks car would not start & brakes were locked. First time it had to me towed to the dealer who claimed it was a software issue. It took 3 days to fix. Same exact problem happened just over 2 week later on a day that I really needed the car. I had to borrow a car to make an important meeting. On 2nd occasion, tow driver was able to get the car to start but I had to immediately get it to the dealer. Now I am told that they are replacing the alternator & PCM module on new car that I have only had for 5 months. Thank goodness it is all covered under the warranty but still a royal PIA. I hope it does not happen again.

When turning the key, the engine wouldn't turn over. Several messages about air bag problems, ABS problems and others flashed on the screen in the middle. Every dummy light turned on and stayed on. I had to have the vehicle towed to the dealership. Once a technician looked at it, I was told there were over 20 error codes that had moved to a "stored location." The service record stats. "Customer state multiple warning lights have come on and gone off. Currently CEL on Multiple active and stored codes) Indicator warning lights concern)" Their comments are as follows. "TRIED TO VERIFY ACTIVE CODES ONLY STORED CODES FOUND. ALL CODES PERTAINED TO LOST COMMUNICATION FROM CARIOUS MODULES. TESTED BATTER AND BATTERY CONNECTIONS ALL OK. NMO TSBS. NO STATE CASES. CLEARED CODES AND ATTEMPTED TO DUPLICATED ISSUE COULD NOT GET VEHICLE TO SET CODES AFTER CLEARING. CONTACT STAR CENTER, TOLD ME TO FIND IF UPDATES WERE AVAILABLE. PCM AND TCH UPDATE ARE AVAILABLE BUT DO NOT PERTAIN TO LOST COMMUNICATION. CONNECTOR REMOVED ALL SMALL CONNECTORS NO CORROSION ALSO CHECKED TERMINAL TENSIONS WERE GOOD. STAR CENTER ASKED ME TO CHECK CONNECTORS 1307 DASH/IP AND 1207 LEFT/DASH, ALL CONNECTIONS OK. CLEANED AND GREASED ALL CONNECTIONS AND REASSEMBLED VEHICLE. UNABLE TO GET VEHICLE TO ACT UP AFTER ALL TESTING. TEST DROVE MULTIPLE TIMES IN TOWN AND ON HIGHWAY FOR UP TO 25 MILES A PIECE. CLEANING AND GREASING CONNECTOR FIXED ISS. PERFORMED HARD RESET OF VEHICLE SYSTEM AND RETURNED VEHICLE TO CUSTOMER."

The vehicle went into the shop on May 25th. I finally got it back on on June 7th. Had the same problems again and was stranded 2 more times as of this posting.

Same problem as previous reported 2 other times. The vehicle wouldn't start and all dummy lights were on. Stranded multiple times in intersections because it died when it actually would start.

Service record states "Customer state vehicle wont start waning lights come on the dash (electrical non PCM concern). Their notes say "VERIFIED THE CONCERN FOUND CODE B200-14 IGNITION RUN START CIRCUIT OPEN OR SHORT TO GROUND. FOUND THE VEHICLE HAS TO BE HOT AFTER A DRIVE CYCLE FOR THE ISSUE TO ACT UP. TESTED THE RUN/START RELAY FOUND THE 5/3 VOLTS ON THE GROUND SIDE. REMOVED THE PDC AND OHM TESTED THE GROUND TO BODY CIRTCUIT. OHM TEST AT .03 OHMS THIS TESTED GOOD. USED A HEADLAMP BUILB AND LOAD CHECKED THE CIRCUIT. TESTED OK. INSPECTED PDC CONNECTOR FOR ANY LOOSE OR DAMAGED PI S. INSPECTED OKAY. REMOVED AND REPLACED THE PDC ASSEMBLY. PROGRAMMED. RESTATED OKAY AT THIS TIME. RETESTED THE SYSTEM SEVERAL TIMES AFTER THE REPORT. THE VEHICLE IS RUNNING NORMALLY.

This is the same exact problem as reported previously. The vehicle would not start and had several error codes when towed to the dealership. This is post 2 of 3.

June 14th - 5:45 pm The Jeep wouldn't start again, with the same issue previously reported. I called the dealership and spoke with service advisor Dennis (I think) He told me to have it towed back to them through roadside assistance. They would have a loaner vehicle for me and would send me a shuttle ride first thing in the morning. I called for the tow truck and was advised by roadside assistance G&S towing had an arrival time of 7:10. At 7:20 PM, the tow truck had still not arrived. I called them and was advised it would be closer to 9 as they were in West Des Moines and only had 1 tow truck driver available. I sat in the parking lot waiting until just after 9 pm. I took an Uber ride home.

June 15th - I called the dealership around 8:30 AM asking when the shuttle service was coming to get me. I was advised it would be around 10 AM. I had to get an Urber ride to Indianola to pick up the loaner vehicle. I was forced to take a ½ day off from work until I could get the loaner car. I was given a 2016 Jeep Grand Cherokee Summit.

June 16th 6 pm - Spoke with Chad (service) at Southtown advising they still could not reproduce the problem and would be contacting Chrysler for help. They do have a level 3 service technician working on it.

June 22nd - Spoke with Josh with Jeep Customer Care. Case #3175428. Phone 800-763-8422 ext. 40494. They are sending internal resources to the dealership but did not have it scheduled yet. They noted there were powertrain issues that kept popping up. He is to call back when he has an arrival date for their internal resources to the dealership. We also talked about Iowa's Lemon law and discussed what the 3 criteria are to start the lemon law process. I advised him that today was day 20 of the vehicle being in the shop for the same problem.

June 23rd - Called Southtown asking for documentation of work that has been done on the Jeep. They were able to fax me the statement from May 25th but cannot provide me documentation from the current service as its still open.

July 3 – Spoke with Chad in the service department. They are ordering a power train module as they think that is what is the problem. Should have it by Wednesday. July 5 – Received an email from Southtown that my special order parts had arrived. “ALL SPECIAL ORDER PARTS ON INV# RO75189 HAVE ARRIVED AND ARE AVAILABLE FOR PICKUP“

July 7th – Call from Chad with service, stating they got the part installed but now it won’t start at all. It is doing the same thing just all the time.

July 10th – Call from Chad with service, they think they have it traced to the run stop module (not real sure what they mean). They said there are 3 wires to it; 1 was getting 12 amps, 1 was getting 7 amps and then there’s the ground. They are going to chase wires and let me know.

July 13th – Call from Chad with service. The problem is caused from the hitch wiring installed by American Topper and Accessories. They said they installation was not done correctly and the person who installed it wrapped the wires around something which caused it to rub and eventually short things out. They have disconnected the wires and will leave them disconnected. I can pick up my Jeep tomorrow.

July 14th – Picked up the Jeep.

Still waiting for a copy of the service ticket.