This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The low oil pressure warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission mount. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000. The VIN was not available.
The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the contact's husband struck a curb. The contact's husband depressed the brake pedal and attempted to make a turn, but the steering wheel became difficult to turn. The "Service Shifter" message was displayed, and the vehicle made an abnormal sound and stalled while driving. The steering wheel was firm while making the turn. The contact turned off and restarted the vehicle, and the failure was self-corrected. The vehicle was taken to an independent mechanic; however, the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the independent mechanic that the gear shifter needed to be replaced. The failure mileage was approximately 127,000.
The vehicle jerks or jumps while driving on the highway. I took the dealership twice to get it fixed and paid out of my pocket but problem is not resolved. Now the issue leads to the power transfer case (PTU) failure. I went to the dealership for diagnosis and they told it will cost me $3900 out of pocket to fixed the vehicle.
I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.
- Boutte, LA, USA
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SHIFTER GEAR HARNESS PTU REPLACEMANT. Driving down the road and the shifter light all light up and a message comes on saying service shifter the car has 45000 miles. take to dealer they say need a new shifter gear $535. I google it to find out there is a recall on 2017 Jeep Cherokee but not on my vin ! really" have it fixed 3 months later a message appears on my dash again saying service 4wd. so I take it in and now the put is bad $3600 really ? jeep no help because original warranty expired.had a extended warranty also it read 75000 mils or 7 years guess what came first 7 years 2months after it expired this happen.I believe jeep is putting cars on the road they know has these problems also just two ago the shifter g service light came on again this time they said it was a cracked female cap on wire harness. they said as a courtesy they temp fixed no charge this time but if it happens again I would have to replace both shifter and harness $1200 cost really of course its going to happen again this car is lemon! they also told me that it was safe to drive while they order the Parts which takes weeks to get ! really safe to drive ? I don't think so as you read hundreds of people have the same problem. jeep has put their customer in unsafe vehicle where is the protection for the consumer" they say my vin is not on recall because of the factory it was produced in. that is crap its the parts that are bad and they are in all jeep Cherokee 2014 -2018!
Just bought a used 2017 jeep cherokee limited with 102,000 miles on it and within days started getting "service shifter" dash warnings. Looked up issues on jeep forms and similar jeep models between 2015-2018 experience this issue apparently.
This is a well known issue, and apparently the manufacturer is not doing anything bout it. You can read many many complaints here: [XXX] My problem began a few weeks ago. The "Service Shifter" message. Disappeared after I turned car off. Now it's back. Of course I'm sure the dealer will be happy to see me and apply a $500 bandaid that won't fix the problem. Obviously a manufacturing defect that will only get addressed when someone is killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Bolts fell out of ptu and broke housing. Vehicle right now is available for inspection. Problem confirmed by local Jeep dealer. No prior warning, just started making awful noise and vibration.
Power Transfer Unit failure at 73531 miles. Repaired at the dealership for a cost of $3300. Manufacturer has offered an extended warranty to cover PTU failures on SOME vehicles in my year range for failure of this part, but mine was specifically EXCLUDED by the manufacturer. In spite of their denial that I received a defective PTU, nonetheless mine failed. Service 4WD warning message appeared, and I took it the dealer for repairs which they completed.
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 134,000.
My 2017 Jeep Cherokee was manufactured in September of 2016. There-??s no current recall on my VIN, however there is a recall regarding the PTU (power transfer unit) which ended September 23rd 2016, because cars after that date were manufactured with -??stronger internal components-??. My car only has 62,000 miles and I-??m currently having the same issues as this recall describes. I-??m getting a -??service 4WD drive-?? alert, a -??service shifter-?? alert, and -??AWD unavailable-?? alert. I-??ve taken it to multiple Jeep shops and the same code keeps popping up. C14A7-97. This code has a direct correlation with the power transfer unit causing the car to suddenly changed from 4WD to 2WD. I need to see if this can be replaced as a part of this recall. It-??s available for inspection upon request.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
Odometer keeps giving a -??service shifter warning-?? turn vehicle off and back on and it goes away! Came back a few days later! All of the gears were lit up when warning came on dash board!
I was driving and it started shuttering, then I lost forward mobility. Had to have it towed to the dealership. Dealership confirmed that it is the PTU. Now currently sitting at the dealership waiting to be fixed. The contact stated there was a warranty bulletin put out by Mopar regarding the 2016/2017 Jeep Cherokee Trailhawk about the PTU needing to be replaced. The contact owns a 2017 Jeep Cherokee Trailhawk with the 9speed and feels it should be included in the bulletin. The dealership is charging $3690 out of pocket expense but the contact can not afford to fix the vehicle.
The service shifter notification goes off and on intermittently. It has recently come on steadily without shutting off. It has been occurring since 74,000 miles.
The power transfer unit, and yes it is available for inspection. I had it inspected by two auto mechanics. The problem appeared back in 2023. The issue I have been having is when turning, backing up or accelerating the back wheels are kicking in, it does not have as much power during acceleration. There is already a recall for this issue but vehicle isn't on this recall list. There is always a margin of error in manufacturing dates due to multiple possible issues it is possible that any car manufactured out side of the recall date could have been missed.
Today while driving, my vehicle-??s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears. The problem appears to be electrical as the battery is brand new, and the engine was running.
The ptu is bad on my 2017 Jeep Cherokee, there is only 48,875 miles on the car there is a recall on this for 2017 Jeep Cherokee but they are telling me its not on my VIN ! how is that possible ? do they not build and put the same parts in all 2017 Jeep. This recall needs to be revised to include all that fail
Service 4wd light turned on.. car stalled on road and almost could not pull out of the way of traffic. PTU unit ? Replacement-?? Jeep 2 weeks off of warranty extension-?? Jeep needs to recall ALL 2017 Cherokee models
A D V E R T I S E M E N T S
- Cahokia, IL, USA