This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the Service 4-Wheel Drive message was displayed. The vehicle was taken to an independent mechanic, who diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 67,000.
The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle was displaying a failure with the power transfer unit (PTU). The contact stated that the PTU needed to be replaced and the Service Shifter needed to be repaired. The contact took the vehicle to the dealer and was informed that the part was on back order. The service shifter had been repaired through a software update under recall. The contact stated that the service shifter failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.
- Radford, VA, USA
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- Jonesborough, TN, USA