This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After roughly 38,000 miles the vehicle will occasionally display a "service shifter " warning. The error persists until the vehicle is restarted. I plan on taking the vehicle to a dealership as soon as I am able after reading other owners with this warning have had severe issues with their vehicle changing gears without the drivers input.
Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.
Transmission will not upshift and engine check light on. Vehicle has 13,000 miles. Second time this has happened. First time no resolution at 6500 miles. Problems related to wiring harness this time according to dealer, apparent common problem but no recalls..
A service shifter message appeared on the dashboard. The gears (pdnr) light up all red. This occurred while driving on the highway. This also occurred on christmas day while traveling on the highway.
Message "service shifter" pops up on the instrument panel, and a series of red alert lights appear next to every gear on the automatic transmission shifter lever. This problem is rampant among 2017-2018 Jeep Cherokee!! the dealers are unable to fix the problem! they replace the wiring harness, they replace the shifters themselves, they reset the computers ' and the problem always returns! the website https://www.cargurus.com/cars/discussion-T68742_ds990296 alone contains the stories of over 80 Jeep Cherokee owners who have this ongoing problem. Imagine how many Jeep owners across America are suffering with this issue! Jeep replaced the 2014 shifters that were recalled (the ones that killed star trek actor anton yelchin in 2016) with this new shifter - and this one is just as bad! these vehicles must be recalled!!
- Dallas, TX, USA
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Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.
The contact owns a 2017 Jeep Cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.
Service shifter warning appeared while driving. All gear indicator lights near shifter illuminated red. This occurred during traffic on highway around 30 mph.
Service gear shifter message was on when Jeep Cherokee was started. 46K miles, no issues with shifter prior. Shifter was locked in park until vehicle was restarted; then message was gone, vehicle resumed normal operation.
"service shifter immediately" notice came on, all lights on shifter lit up red. Unable to move vehicle. Put in park and restarted, all lights off. Has been shifting strange though.
Service shifter light cam on Feb 2019 and was replaced. 6 months later the light came on again and was replaced for a 2nd time. October 2019 my car was sputtering at an idle and not shifting correctly and an engine coil was replaced. Nov 2019 when going from reverse to drive there would be a 15-20 second lag before it would jump into gear and lung forward. I also start experiencing delays when attempting to accelerate it would lag for about 10 second before jerking into gear and lung forward at a higher speed. Took it back to the dealership and code P0304 misfire cylinder 4. dealership replaced (under power train warranty) boot kit - ignition coil, lubricant - dielectric, transmission mount, replaced valve body and trans range sensor. Car was purchased in December of 2017 with 12 miles on it, current mileage 55,989 with regular maintenance done on vehicle.
While driving the vehicle the service 4WD light came on and a day later the service shifter light came on. This is in addition to the issues ive been having with the service air bag and the seat belt light that contantly stays on.
I bought my car 3/21/2017 and I've loved it up until the recent problems. Since June/2019 when I make a left turn all of the lights on my gear shifter light up and a display of "service shifter" pops up and the only way to clear it is to pull over, turn the car off and start it up. At first it happened randomly, but now it more frequent. I purchased an extended warranty and they told me there is nothing wrong, but now an additional issue has started. Sometimes when all the lights appear when I'm make a turn or getting on the highway even, I've almost been rear ended multiple times because now the car will just shut off!! this is scary and unsafe, but it is my only means of transportation and yes all of my regular maintenance is up to date as well.
Lost power while driving on a city street. Battery light came on. D on the gear shift was flashing. Was able to restart vehicle and travel for about 300 feet and then lost power again. Vehicle would not restart after many attempts. Finally restarted after showing no signs that it was going to. Was able to make it back home without incident which was less than a half mile away.
Car will shut off while in motion driving in the middle of highway traffic. Brakes and gas won't work. Power steering function is lost. Error message on dash reads service transmission restart in park with vehicle at zero speed.
Our lights on shifter have all light up and screen in dash tells up service shifter while drivin, it drives fine but I am afraid that it will lock wheels on highway with my two little kids in the Jeep.we have taken it in 3 times after it happens and all we are told is they have to have the Jeep when shifter acts up and service shifter is on screen.also have had Jeep in service about radio freezes up nothing on screen or steering wheel works and was told the same thing. I am seeing both problem we are having a lot of people are dealing with too.I have called Jeep customer care and was told the same thing and was told the service manager said maybe I need to take it to another dealership and Jeep customer care closed the ticket on the issues.this dealership is larry H miller in Utah.I have 6000 miles left on warranty and I am feeling that the dealship doesn't care to fix the problems. It happened at roy, Utah.
Transmission shifts when it wants, get stuck in gears and shifts hard. Has almost caused me multiple accidents. Have taken it to Jeep multiple times- they have zero answers for me. My car isn't running any error codes so they will not address any issues.
When starting or driving the car, the service shifter among many other warnings come on and the car does not function normally after that. It is very sluggish and jerks while accelerating. This has happened while stationary and while in motion. Multiple trips to dealerships and two years later the problem is still happening. I know of many people that are having this issue and the manufactures are doing nothing about it. My family and I do not feel safe in this Jeep.
A D V E R T I S E M E N T S
- Commercial Point, OH, USA