This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving down D rthe highway my Jeep shut off mid motion, my daughter and I were in the middle of a 4 way. We costed to side of road I cranked it 5-6 times then it started. When my Cherokee stoped the dash read shift to park then select a gear. The next time it died again in the middle of the road I was running 55 mph, the oil light flickered for a split second and the car died. The car lot I bought from said they found no issue this is an issue it is going to get me or my kids hurt. I have no warning when it will shut down. The only lights that come on is the shift into park press brake select gear. It is terrifying I use this Jeep Cherokee to Transport my kids. It is happening more frequently.
While driving my Jeep a warning popped on the dash stating to service shifter. My car decided to have the brakes lock up and dash showed car was in park while the shifter clearly showed it was in drive. Thank god I was not going more than 15mph when this happened as we had just pulled out of the driveway and started to accelerate. My 5 year old was in the car with me. We or someone else could have been seriously hurt!
Service shifter light comes on and all shift gears (park, neutral, reverse, drive ) light up in red after driving on mountain road. Pulled to side and turned car off. Reset light but came on again 20 min later. Apparently known issue with Jeep.
- Littleton, CO, USA
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Service shifter warning appears and all red lights appear on the shifter. Today while driving the message popped up and my car shut off while driving. I was trying to stop at a stop sign when this happened.
The service shifter has come on multiple times lately and it requires me to shut the car down completely. Once restarted the car runs perfectly until about another 300 miles or so and the service light comes back on. Recently my car will show service shifter then it just shuts down completely in the middle of driving extremely dangerous. I've been seeing more and more people having this problem with this year make and model and it should definitely be something they investigate and recall it's extremely dangerous to just be driving and your car decides to shut off.
Shifter service warning light has came on at 48,000 miles and goes off when I restart my vehicle but has came back on repeatedly afterwards. It only happens after I'm driving for about 10 mins and when I put my Jeep in park and the warning light comes on and all of the shifter lights turn red.
While driving, service shifter will display on dash and all lights at shifter will light up. Turning vehicle off and back on gets rid of the message for a while, but it comes back on after a few miles---most of the time. I googled the issue and there are thousands of people with the same complaint. I have brought it to a couple different dealers and got different diagnostics. Sometimes it comes on when shifting to drive and sometimes a mile down the road, and sometimes after 300 miles, but it comes on a lot and it is worrying me, especially since so many people have the issue and Jeep has not done anything about it yet. This should be a recall.
Service shifter light comes on randomly when I am driving- this lights up all shifter gears. Dealership said this is a common issue with Jeep Cherokee's and the issue is the shifter bezel and wiring harness.
Was driving and in motion when I heard a ding and the "service shifter" alert came on, and all of the gears had the red light on. I have owned the vehicle for 9 months and have never had an electrical issue before. It is not due for an oil change or any other maintenance service. It is at 47,000 miles and when I called the dealership, they said this happens very frequently but is not covered under warranty, and that I would need to replace the shifter and shifter harness. I am very upset and disappointed with Jeep that this is a life-threatening issue, and it happens "frequently." Please investigate this issue as this is not fair to owners who are now at risk when traveling.
*service shifter* motion* *stalled* the following is the same issue I had with my 2014 Jeep Cherokee. I had traded that vehicle in for a newer 2017 model because of this... I have a 2017 Jeep Cherokee. Occasionally when driving at any speed the vehicle will stall and say "service shifter, place car in P or N" - I can no longer accelerate and have to come to a complete stop. Turn off the vehicle. Restart it after several minutes. When I try to restart, the engine has a tough time kicking back on.this is a very dangerous recurrence and must be dealt with immediately. This is the second report I have made. The first report was with my 2014 Jeep Cherokee.
I was driving my 2017 Jeep Cherokee and I receive an alert on the dashboard that said service shifter and the lights on prnd were light up and not blinking. The car was in motion when this happened and it shut down. I was actually on a city street twice when this occurred. I also receive another alert telling me to put the car in park before shifting gears. The car was in motion on a city street and the car shut off. I had to wait about 10 mins before I started my car up and press the gas at the same time to get the Jeep to start.
I was driving down the road and the shifter warning would come on. All the lights on the gear shift would come on in red and I would have to stop and turn the car off to get them to reset. This is on my 2017 Jeep Cherokee limited.
The contact owns a 2017 Jeep Cherokee sport. The contact stated that while driving at various speeds, the service shifter warning message was displayed. Additionally, several additional unknown warning lights were illuminated on the instrument panel. The local dealer and manufacturer were not contacted. The failure mileage was 33,000.
This happens every day while driving. I will be driving (no certain speed) but I will hear a "ding" & I look at my screen & it says "service shifter" and all my lights light up on my gear shifter. My Jeep tends to have hard shifting once this occurs. I then have to stop, turn my car off and turn it back on. (the pictures I'm attaching are from last week. However, this has been happening for awhile)
The service shifter warning lights came on and all of the lights on the gear shift was on. This seems to be a problem with the Cherokee and it needs to be fixed. This happened while I was driving in the rain.
The vehicle has had multiple problems since my purchase date issues with the sunroof which has continued to persist, as well as a strut, hub, strut assembly, electronic parking brake and also now that I have taken it in there are more problems arising and now I have a check engine light on service all brake system lights on and light and traction control light on and also a 4WD system unavailable light on after taking it in to get fixed and the dealership fixes one problem and more keep arising! the vehicle was parked and then when I turned it back in that's when the parking brake would not disengage and then the sunroof and popping sounds were happening while driving. The transmission issue is when I am driving it is shifting way to often and shifting very wonky. Then also when shift the transmission into gear it doesn't engage and then when it does it litterally could through you forward in your seat when it finally engages.
I left work today at 4pm made a right hand turn onto a bridge and I noticed I couldn't accelerate and two engine lights came on the dash and my car completely turned off on me and I broke down. I was stuck on a high trafficking area on a bridge when this happened. I've had my Jeep for 2 years and never once had any issues and never once felt like it wasn't a safe vehicle. I don't feel safe to drive my Jeep now and want it checked out completely before this happens again to me.
A D V E R T I S E M E N T S
- Minneapolis, MN, USA