The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The mechanic stated that the parts to repair the vehicle were on back order and would not be available for approximately 9 months. The vehicle was not repaired. The dealer was notified of the failure however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,816.

- Kutztown, PA, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4X4 warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

- Cape May, NJ, USA

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD intermittently failed, causing the rear tires to not engage. The 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 140,000.

- Camden, IN, USA

The contact owns a 2016 Jeep Cherokee. The contact stated the vehicle would not start or drive while in the 4WD mode. The contact stated that while operating the vehicle in 2WD mode, the four-wheel drive message was displayed. The vehicle was taken to the local mechanic and local dealer who both confirmed that the transfer case was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 61,000.

- Gardnerville, NV, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the Service 4-Wheel Drive message displayed. The vehicle was taken to the dealer where it was diagnosed with powertrain transfer unit (PTU) actuator failure. The dealer informed the contact that the PTU actuator needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.

- Beaverton, OR, USA

The contact owns a 2016 Jeep Cherokee. The contact stated that while accelerating from 0 to 35 MPH, there was a humming and clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The mechanic determined a failure with the front power transfer unit that caused damages to the rear drive shaft. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 52,100.

- Westfield, MA, USA