This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Approx. 4 weeks ago (6/14/23), the service 4WD service light started to come on/off at random times in my 2016 Jeep Cherokee (upon starting car, putting car in reverse, making a turn and just during driving). On 6/22/23, I took my vehicle to an independent auto shop to see if they could pull a code as to the issue of the service 4W drive light and they could not pull a code to find out what the issue was. I then scheduled an appointment with a Chrysler/Jeep dealership on 7/6/23 to have them investigate the service 4WD light. I was advised that the PTU (Power Transfer Unit) needs to be replaced as metal was found inside. A new PTU has been ordered as of 7/11/23 but was advised that this part is on backorder with no ETA. Upon research, Jeep issued a recall in 2020 for 2016 and 2017 Jeep Cherokees over PTU's affecting 93K vehicles. I believe the internal recall # was 45A and the previous recall # was W47. My 2016 Jeep Cherokee (64K miles) was not a part of said recall. I believe Jeep has a larger problem with the PTU's being used in their vehicles but does not want to admit it. Upon reading the NHTSA Part 573 Safety Recall report - 23V-302 regarding the recall of the PTU's, the safety risk is a loss of motive power which can cause a vehicle to crash without prior warning. My Jeep may not have had the component parts numbers listed in said report but did the recall for the PTU's go deep enough than the part numbers listed" Has Jeep really corrected the issue with their PTU's" At this time, I do not know if I have a safe vehicle to drive. I do not know if I am putting myself and other's at risk for an unknown time period. I am concerned about the safety of driving my vehicle based on the Safety recall report.
The SRV 4WDR light is still coming on after getting the recall work done on the PTU at the Fox jeep dealership today. A spline was replaced I think. Recall 45A. I believe the whole PTU is bad.
My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.
I just bought my vehicle and I looked it-??s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don-??t understand why my car not involved in the recall when it-??s majority jeeps problem right now
- Kansas City, MO, USA
Search CarComplaints.com for these popular complaint phrases...
For months now I keep having something wrong not sure whats wrong either it-??s engine, powertrain. It keeps doing different stuff. First it-??s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won-??t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn-??t move almost like it was stuck in gear. I-??ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn-??t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it-??s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
PTU failure, dealer cannot effectively perform recall 45A without a whole PTU replacement, at a cost of upwards of $4000. This is a known issue with the PTUs in these Jeeps, with numerous service bulletins and recalls regarding the part. Failure of the 4x4 system has put my, and others-?? safety at risk because unreliability in inclement snowy weather conditions and forcing the vehicle into 2wd mode unexpectedly could cause loss of traction or control. The problem is well known, simply search -??Jeep Cherokee PTU failure-?? and hundreds if not thousands of other owners have experienced the same issue. The component has been inspected by a Jeep dealership/service center and confirmed to be faulty. At highway speeds, seemingly randomly, the warning message -??4WD System Temporarily Unavailable-?? would sometimes come on briefly, then go away. After failure of the part, -??4WD System Unavailable, Service Required-?? would come on persistently and 4WD was not functional at all.
When I came to a stop, and turned right or left, I could hear a low "growl" in the rear.This started around April, I went for my oil change and regular maintenance on June 2 and mentioned to my mechanic about the noise. The warning light "service 4WD" was coming on. A computer check was done. It was suggested it was most likely a differential issue with the 4WD. The repairs were not done at the time. I reviewed the cost of repair/replace and also found reports of other people with the same vehicle and issue. I saw the campaign #23V-302, 20V343000, and FCA recall 45A.
While driving on the freeway transmission went out without any warning or signs. Was going 65 mph in the fast lane and engine rpm went up but speed dropped to 35 mph almost getting rear ended and barely made it to the emergency lane.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 40 MPH, the -??Service 4-WD-?? warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit and informed the contact that the unit needed to be replaced. After investigating the cause of the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at approximately 50 MPH, the steering column was moved, and the 4-WD warning light illuminated. The contact stated that the light remained illuminated until the wheel was straightened. Additionally, the contact stated that when the steering wheel was turned, a grinding sound was coming from the front of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the powertrain control unit (PCU) had an internal malfunction and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH or less, the vehicle was losing motive power and the vehicle decelerated and came to a stop. The contact waited several minutes before restarting the vehicle. The contact stated that there was a banging sound coming from the transmission. The speedometer was blinking and the Service 4WD warning message was displayed on the instrument panel. The failure occurred approximately 4 times. The vehicle was taken to the dealer who diagnosed that the Power Transfer Units (PTU) had failed. The contact stated that the failure was related to NHTSA Campaign Numbers: 23V302000 (Power Train) and 20V343000 (Power Train) however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 72,000.
The contact's daughter owns 2016 Jeep Cherokee. The contact stated that the Service 4WD warning light was intermittently flashing on the instrument panel. The vehicle was taken a dealer to be diagnosed. The mechanic discovered a failure with the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 20V343000 (Power Train) which he linked to the failure. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,400.
I don-??t as on vacation in the Smokey Mountains. I turned a corner, heard a noise and my Jeep wouldn-??t go anymore. Luckily there was a pullout near me and I coasted in. I had to walk about a mile to get a cell signal to call Jeep. A tow truck came 4 hours later and it took over 3 weeks to get repairs. The Power Transfer (a known defect) was the issue. It was replaced by Jeep under warranty. I only had a little over 26k miles on the vehicle at the time. It was dangerous because had a I been higher up in the mountains or on an interstate, it could have cost me my life. Additionally, I was alone and the Knoxville TN dealership where the vehicle was towed was absolutely NO HELP whatsoever & rude to boot!
We were told at dealership that the vehicle needs a new PTU, however, we are not under recall as of now. This looks like a widespread issue with 2014-2016 jeeps and they need to be replaced.
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V302000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact's son owns a 2016 Jeep Cherokee Trailhawk. The contact stated that while his son was parking, the transmission was shifted into park (P), the contact's son lifted his foot off the brake when the vehicle sporadically accelerated, crashing into another parked vehicle. No warning lights were illuminated. No injuries were sustained. A police report was filed. The vehicle was towed to the contact's residence. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.
Ever since I bought this vehicle new in 2016 every once in a while it was like the transmission was skipping a gear. Today I was stopped at a red light and then excelerated(not heavily) to go.. and it seemed to keep slipping and would not pick up speed.. i had vehicles behind me so slowly moved over to the shoulder, put vehicle out of gear and then back into gear.. hesitated a bit and then went fine.. This was the scariest incident for me. only has 95000 kms. Checked ViN.. lots of power train issues.. but like the others.. my VIN has not been recalled.. I think this issue needs to be looked into.. with so many of the same complaints.
PTU failed at 81000 miles and needs to be replaced. This repair is estimated to cost me $3400 and happened after just completing regular maintenance on the vehicle. When the Service AWD light came on the vehicle swerved on its own into another lane and could have caused an accident.
The contact owns a 2016 Jeep Cherokee. The contact stated that while the brake pedal was depressed at a stop, she then depressed the accelerator pedal; however, the vehicle delayed two to three seconds before responding. The vehicle then stalled. The contact was able to restart the vehicle after several seconds. The contact stated that while making a left or right turn, the vehicle stalled without warning. The contact stated that she had to wait several seconds to restart the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact stated that the spark plugs were replaced, and a tune-up was performed but the failure recurred. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 91,000.
A D V E R T I S E M E N T S
- Bethlehem, PA, USA