This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While turning in a busy intersection recently at night my sons Jeep Cherokee Trailhawk quit moving all at once. Nearly getting hit, my son was able to get out of the vehicle and all was avoided. It appears the transfer case part number 68282447AB was defective and broke. This part has been recalled in some Jeep vehicles. Apparently not this one and this is a very dangerous problem Jeep should make right. Now it is in the repair shop with replacement parts months backordered.
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
My wife, while traveling on the interstate (I35), had a service transmission and engine light come on. The car immediately decreased in speed and performance and became undrivable at highway speeds, She had to limp to the next exit and call and wait for AAA. This was very dangerous due to highway traffic and speeds as well as her being stranded in the middle of nowhere in KS. When we got to the CDJR Dealership they said it was a common, known, issue (fault codes P0887 and C2226) and a software update was required which, by the way, is not free. So $100.45 later the car is "fixed" and we are on our way. This is a known defect (software issue), as identified by the manufacturer, which can be a safety risk to the driver and occupants and should be a no charge repair or recall in my opinion.
PTU. Jeep loses power some times when trying to accelerate and now the Service 4Wheel Drive light is on and according the the mechanic is because the PTU is failing and needs replace. I see there is a recall for Jeep Cherokees between 2014 and 2017 for PTU but I am being told that my VIN is not part of the recall however I am having the issues that are described as part of the recall.
I was at the store came out started my jeep sat there for a minute put my jeep in drive pressed the gas pulled forward out of the parking spot when my jeep stopped my dash said put in park then select gear well i was in the middle of the lane and i couldn-??t press the brake or turn my wheel there was a car coming down the lane and my jeep was just sitting there not able to turn back on. finally i was able to get my jeep to turn back on and i put it in reverse and left it in the parking lot if I were to drive home and that happened there could-??ve been a major accident! I-??m so grateful I was not on the interstate!
- Dubois, PA, USA
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The 4X4 system stop working. the driveline from the front PTU to the rear differential is rotating but the wheels are not! no indication of any failure in the dash board while driving regular road. Under load, when trying (unsuccessfully) to climb a small hill, the 4X4 system gets "heating warning and shuts down. I was advised to take off the 4X4 fuse in order to not increase the damage. Bottom line - my jeep trailhawk is now a regular 2X4 car :-(
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 65 mph, the message "service shifter" was displayed and the gear shifter lights were illuminated. The manufacturer was made aware of the failure and advised the contact to schedule a recall repair appointment with the dealer for manufacturer customer satisfaction W84. The dealer informed the contact that she would be responsible for the cost of repair as the manufacturer's customer satisfaction W84 repair only covered the vehicle reprogramming and would not remedy the shifter failure. The manufacturer provided no further assistance and advised the contact to file a complaint with the NHTSA. The approximate failure mileage was 115,000
For the past couple of weeks I-??ve been noticing the car does not react when I press the gas-?? like there-??s a delay In catching speed.., like stalling, last night the -??service shifter-?? light came on and all the PRN&D lights are on and I-??m scared for my kids and my safety.
Trans service shift light. I have a 2016 Jeep Cherokee trail hawk. Today (5/12/2021) is the third time I've brought my Jeep in for this problem. First was on 04/17/2019 @ 17,330 miles. Second was on 02/04/2020 @ 21,917 miles. The third was today 05/12/2021 @29,046 miles. Every time they have to change the bezel and the harness for the transmission shifter. I know this is an issue from researching this problem with other Jeep Cherokee owners. Jeep needs to fix this problem or pay me every time I have to take off of work to bring my vehicle into the shop.
I started hearing a grinding/screeching sound occasionally that sounded like it was coming from the front drivers side wheel. It was not constant and was not necessarily while doing any particular thing except driving. Sometimes occurred while turning but sometimes occurred while being on on straight away. Took it into dealership and they looked it over and let me know that it was the ptu that was leaking fluid and shards of metal. Then I read online about recall: For 2014-2017 Jeep Cherokee where the ptu has not been previously replaced, the auto maker's recall number is W47 and the National Highway Traffic Safety Administration (NHTSA)'s recall campaign number is 20V343. And unsure why my VIN # would not be included in this recall.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 15 mph, the vehicle jerked with the accelerator pedal depressed. The contact stated that the stop/start system warning light was illuminated. The vehicle was taken to blake fulenwider Chrysler Dodge Jeep of clyde (110 N S access rd, clyde, tx 79510, (325) 893-1416) to be diagnosed. The contact was informed that the battery sensor, under hood switch, and an unknown electrical part needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 55,266.
My 2016 Jeep Cherokee limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. My Jeep is inoperable due to this issue. I was stopped at a light in traffic and my car refused to move at all. It finally moved out of park in 30 minutes. The next day my car did the same thing again while I was trying to back out of a parking space at the store. It had to be towed to a Jeep dealership. These two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. As of now I am without my car, being told water got in the electronic parking brake module. I am told it also requires a electronic park brake switch now too. My car has42504 actual miles on it currently. I bout it with 42098 miles on it on June 25th 2020.
Purchased 75,000 mile warranty with tob. Around 30,000 motor replaced. Oil consumption. Nc. had it at midas at 67,584 miles because of unusual noises in the front end. Was determined to be the drivetrain. Advised me to check with tom O'brien Chrysler, Dodge, Jeep Ram in greenwood Indiana that it might be under warranty. Had it there twice, midas greenwood twice and fletcher Chrysler, Dodge, Jeep Ram in franklin Indiana twice. Each made repairs to it costing me $595 total in out-of-pocket deductibles. Billing to warranty company: Midas $1933.57, fletcher $618 and tob $2267 which is "the mechanic" (mechanical repair service contract) tel # 800-621-2130. Contract # GW227456. The vehicle had these issues of unusual noises on rough pavement, wandering when taking off from stop going thru shifting gears moving from right to left then back to straight then going back to the right every time on shifting. At 75,000 miles the warranty ran out and up to that time "none" of the companies figured it out nor fixed it. We were told that the lemon law didn't apply. So now at 80194 miles it's so bad that it's untrustworthy and it's getting worse by the day. I can't find anybody to fix it especially now that the warranty is out and the only place that we can trade it is back at tob which we will never buy another product from them. I have all the receipts for all repairs made that did not fix it. So we are stuck. Can't fix it nor trade and get a good price for it.
Within 7 months of buying this car from a dealership, the 4WD says unavailable, the wiper sprayer broke while I was driving and I had to pull over because I couldn't spray my window on a snow-melting, messy day. Then the driver's side wiper broke while driving in torrent rains where I almost got run over by a semi-truck on the highway for having to pull over. The mud flaps continue to rip causing mud and ice to build up behind the tires. In 15-below weather, I went to start my car to go to work and when I turned the heat higher than 4 (out of 7), it made a loud, vibrating sound until I turned it back down, so I was very cold all the way to work. The next day it worked fine. The day after that, I went out to start my car again to go to work, it was 15-below still, and I had no heater blower at all. I had no heat. I could not drive due to that, had to have my car towed to a shop, and ended up calling in sick at work, which jeopardized my brand new employee status.
I was home from a short trip to the store when the "service shifter" warning appeared on the dash. When I arrived home the vehicle would not shift into park and shifter will not go past neutral. Key will not release and is stuck in the on position with no way to remove or turn off ignition. Vehicle is immovable and is a roll off hazard due to being unable to place transmission in park.
My four wheel drive went out in vehicle during winter which make it undrivale in Wisconsin winters. In addition, when I have the cruise control on, the vehicle powers up when going down hill. This happens consistently until I take off the cruise control
A D V E R T I S E M E N T S
- Lafayette, TN, USA