This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had my car towed on the morning of Feb. 20th from my home to the mall of ga Chrysler, Dodge and Jeep in buford, Georgia. The service department said that it was the braking system and it would cost about $860 to fix. Part wouldn't be in until March 3rd. Ok, then get a call saying that oil got in the booster pump and they had to replace the vacuum pump also and this is going to cost an additional $1,200. Told them to go ahead with repairs. They would only credit me for 2 days of a rental car and I had to pay $350 out of pocket to have transportation while my car is in their service dept where I purchased this car brand new off their lot. Got car back March 5th 2021. On March 7th the check engine light came on and the brakes made a loud popping sound, steering is very tight and not comfortable driving. Do not feel safe in this vehicle at all. I called mon. Morn and no call back yet.
I was driving my 2016 Jeep Cherokee sport and when I got to my friends gated entrance. I put the car in park so I could enter the gate code on to the key pad. When I went to put the car back into drive- the emergency brake went on by itself and would not release. The car would not go in to any gear so I couldn't put it in neutral to push it out of the way for residents trying to enter. I had to call for a tow truck and wait an hour directing traffic... had it towed to my neighborhood because dealership was closed. Next morning had it towed to Chrysler, Dodge, Jeep in buford, ga.
My 2016 Jeep Cherokee limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. My Jeep is inoperable due to this issue. I was stopped at a light in traffic and my car refused to move at all. It finally moved out of park in 30 minutes. The next day my car did the same thing again while I was trying to back out of a parking space at the store. It had to be towed to a Jeep dealership. These two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. As of now I am without my car, being told water got in the electronic parking brake module. I am told it also requires a electronic park brake switch now too. My car has42504 actual miles on it currently. I bout it with 42098 miles on it on June 25th 2020.
The contact owned 2016 Jeep Cherokee. The contact stated while driving 35 mph and approaching a stop light, the brake pedal was depressed however it failed to stop the vehicle as she rear ended two vehicles. The front driver's side steering wheel and knee air bags deployed as a well as the front passenger side air bag. No warning lights were illuminated. The contact sustained injuries to her legs and chest, she also had whiplash and a very bad migraine. The contact stated the occupant in the other vehicle had sustained whiplash. Emergency officials were alerted. The contact stated she refused to go to the emergency room due to covid-19. A police report was filed. The vehicle was towed to an unidentified salvage yard where it was deemed a total loss. The local dealer (mak haik Ford 10333 katy fwy, houston, tx 77024) was notified. The manufacturer was notified of the failure. The vehicle failure mileage was approximately 80,000.
Several dashboard warning lights lit up at the same time (with alarms sounding continuously): Check engine; parking brake; service airbag system, traction control off, seatbelt warning gear indicator lights were all on at the same time: P, R, N. D and the manual shift +/- indicator (all lit red) the transmission would not shift (out of what felt like 3rd gear) while driving down the freeway. A few times, the transmission would not shift out of neutral, and I could not get the car to move (after coming to a stop) on the off ramp and on the side streets. Key fob would not lock or unlock the doors or set the alarm
- Rio Vista, CA, USA
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1. the new battery was completely dead on my 2016 Jeep Cherokee latitude and bought a new battery on May 28, 2020 and on 1-17-21 the new battery is completely dead. 2. when backing out of the drive way the emergency brake comes on and brakes the car, I disengaged the brake and continued out of drive way and will do it again. This has happened on 3 occasions.
Transmission pops out of gear while driving on highway, vehicle comes to a stop and rolls back and when put in gear it takes more than 10 seconds to engage after gas is applied.vehicle also stalls out when you come to a stop, once it stalls out you have to put vehicle in park and turn ignition off and try to turn it on again almost got hit from behind couple times.engine has external head gasket leaks vehicle had less than 20K once transmission start acting up and leaking coolant from engine between cylinder head and block all around engine.there has been a leak from the cabin or doors from day one when car was new once you get to 45+mph and brakes also chatter I had the brakes replaced 3 times less than 30,000 mies on the car the chattering keeps coming back.vehicle stalls and transmission pops out og gear on the highway.it throughs a transmission fault code and turns check engine light on fault code P0887-00 tcm circuit falt im scared to drive he vehicle and Jeep wont do anything. Im scare for my life to drive the vehicle its dangerous please help
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 10 mph, the vehicle stalled with an unknown warning light illuminated. The contact stated that she restarted the vehicle and drove to her destination. The vehicle was taken to smoky mountain Chrysler Dodge Jeep Ram located at 556 highlands rd, franklin, nc 28734, (828) 369-5003, where it was diagnosed with needing the brake module to be replaced. The vehicle was repaired but, continued to experience the failure. The vehicle was taken back to dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was approximately 68,000.
Single click heard from brake area at the end of braking. Doesn't happen if you turn of stability control or put into snow or sport mode. Dealership cant find reason for loud click. Rotors and pads replaced, happens about 50% of times braking.
Service shifter light keeps coming on. All the lights light up on shifter. Car keeps sounding like it's revving on its own. And also car keeps feeling like brakes trying to slow down car by itself, and that happens sometimes while it sounds like revving at same time.
While driving on the highway the emergency break came on without warning halting the car in motion. Car did not slow. Car locked up. Unable to put in neutral. Required flatbed tow. No provided no prior warning
When driving my 2016 Jeep Cherokee the vehicle has died out completely on me in the middle of driving. While driving there is a ding noise followed by a message on my dash board that says put car in park then switch into gear, when I am already in drive and driving then the car stops and the brakes and steering locks up completely the battery light flashes then the whole dash goes black. Then I have to trying turning it over a few times and then it will finally start with no warning lights on or anything after it just locked up and died. This vehicle has died several times on me while turning right, while just driving, and in the middle of intersections. I took it to a mechanic and there is no indication of this happening as far as codes that can be brought up or anything but when he test drove it the same thing happened to him he made a right on 12-31 and the car said put car in park then select a gear then went black and then it took a few times for the car to turn over again, but yet again turning on with no warning lights or anything after, but come to find online this is a serious issue that Jeep has not addressed and there seems to be no solution besides being in constant fear that you car is going to die out on you. This is a serious safety issue and needs to be addressed before there are lives taken. I have a two young toddler daughters that I don't feel safe driving in our 2016 Jeep Cherokee in fear for their lives!
Driving at night in the rain on the highway 60 mph. Lost power steering, brakes, forward warning collision and other controls. Lost control of the vehicle crash into the embankment. Almost rolled the vehicle. Dealer stated steering modular failed and replaced steering rack and pinon system. Dealer stated 12 active computer codes shut down all of above functions. Dealer stated computer steering computer module failed causing steering and other functions to fail.
Engine shut off while vehicle in motion with foot on accelerator (traveling ~10mph).. lost power steering and brakes. Notice appeared on dashboard about shifter. Tried to power engine back on to no avail. Waited a couple of minutes and vehicle was able to start again.
Engine failure while going around a bend. Steering completely locked up and breaks were none functional. Thank god I was only traveling at approximately 15mhp in town and was able to safely cost out of the way of oncoming traffic. My dashboard said shift to P (park) and then desired gear and the battery light illuminated. I tried to restart in park but Jeep would not start. After about 15 minutes my Jeep started back up and ran normal. My concern is if I was driving 70mph on the highway with my children in the truck (which I have to do everyday as I work out of town) what would have happened"?? would I even be writing this right now" there was no warnings, no lights on, no indication my engine would fail while engaged what so ever. This is a huge safety concern!
On 2 separate occasions while in motion on a city street all of the gear shifts lights came on and where you see your mileage that screen read service shifter. This stayed visible until the car was turned off and restarted. The car also jerks while in motion and the brakes where supposed to be fixed last week from the dealership that I purchased the car from but its still feels like the brakes are grinding.
Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear. I have two small special needs children. This has happened 3 times in the last two months. I keep my vehicle up to date on maintenance/service. I read over 100 people's exact same complaints on line. It doesn't make sense that I am paying a car payment, have less than 45,000 miles on a less than 3 year old vehicle, and having these kind of safety concerns. We have one vehicle, limited means, and tons of therapy appointments. Today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to manuever the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by Jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". to be specific: Driving at about 25 miles per hour, straight following a right turn....lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road.
Stalls for no reason emergency break turns on by itself won't accelerate while originally in motion on freeway turns off while turning electric stability control icons going bizerk
While driving, vehicle will decelerate and warning light appears to shift car in gear. Then car turns off. Can not use breaks, all electronics flash and coltage light alarm comes on. When taken to dealer twice, no errors found. My children drove it today and the vehicle suddenly stopped and all warning lights came in along with a message to shift the car into gear. The vehicle was dead. Took back to dealer and again no error. I have researched this and many of the same vehicles are having the same problems, but Jeep does nothing.
A D V E R T I S E M E N T S
- Buford, GA, USA