The 9 speed transmission in my 2015 Jeep Cherokee Trailhawk is the worst transmission I have ever had the displeasure of operating in a vehicle. It has had shifted very roughly since day 1 of owning my Jeep. Gears 1-3 shift the roughest. The transmission takes a very long time to down shift when the accelerator pedal is depressed in order to pass another vehicle. It fails to maintain a constant speed while using cruise control if I'm driving anywhere that isn't flat and level. Gears 8 and 9 seem to be non existent. I cannot even get my transmission to shift into them using the sport controls no matter what speed I am traveling at. I took my Jeep into my local dealership to have the transmission recall serviced, in hopes that would help. They replaced the recall part and also informed me that there was a software update they accomplished on the Jeep while they serviced the transmission recall. The software update and recall service they performed not only failed to fix the rough shifting issues, I now am getting worse gas mileage than I've ever had. I mostly drive highway miles in my Jeep. Before I took it in to get serviced for the transmission recall, I was averaging 24 mpg on the highway. Now, I am only averaging 20 mpg. Ridiculous. I'm fed up with it and would rather trade it in for a new vehicle. That's disappointing to me because aside from the transmission issues, because I love my Trailhawk...

This is the third time I have had my vehicle in for the transmission. It pauses during acceleration and shifts hard. It seems like when it's going into 2nd gear is when it has the most problem. The car pauses then clunks and jerks into 2nd gear. This pause is, in traffic, is going to cause an accident. Everytime I take it in they just reset the transmission, tell me there's nothing else they can do, and to get used to it because it's just how the new 9-speed transmission is. Are you f*&% kidding me?! This is getting ridiculous.

On this day I set out to buy this 2015 Jeep Cherokee. It was in the used car lot as a dealer car. It had very low miles and was relatively new. (manufacture date of 05/14) When I took it out for a test drive I noticed the hard shifting and pausing then jerking to shift. I should of run at that moment, but I really liked the car otherwise. I mentioned it to the dealer who told me it's a 4-cyl. and it just does that. I told him no, it's not right. He sent it to the shop for a check and they reset the transmission. (the first of many) When I drove it again it seemed better and they explained to me how it would remain a bit jerky for the first thousand miles or so until it gets used to my driving. I bit, and I bought. Needless to say, my car has been back in the shop many more times, but that's another complaint.

Fifth time in the shop for the same issue. Transmission pausing, lurching when upshifting, or downshifting, pausing while accelerating. This time I made the service manager come for a drive with me. I made him drive. Every other time I had brought my car in, they told me the technician couldn't replicate the problem. I don't think they ever drove it! This time the service manager did replicate the issue. He confirmed everything that I had been telling him. He filed a technical complaint with Fiat. Their response was a new transmission. I don't know why it took five times to get something remedied. I received the new transmission. The shifting problem is better but the pause during accelerating is still there. It's almost like my car has to "think" about what it wants to do. I'm still not 100% happy, but I will admit, it is better.

I purchased my Jeep Cherokee Sept 2015, after 11 months it developed a loud nose shifting from 4th to 5th while going up a hill plus it shifts ruff. Had it in the shop three times, 4th time they told me that there was nothing the could do and I lt. Reported it to Jeep, on 2/10/17 they had a Tech adviser from Jeep come in an look at it. I never received a follow up call. I saw the Jeep in the lot when I went to a nearby business. I called the dealer after the shop closed and was told that it was completed. I was told by the cashier that they did not find anything wrong. Not sure if they attempted to duplicate the problem, it does not happen all the time. They constantly tel me it does not throw a code. They did numerous updates on the first three times I was there and nothing. Sad to say the noise is still there. When it makes the noise you can feel a vibration on the passenger floor boards and it is loud enough for the passenger to hear it. I guess I will drive it until it falls apart and get rid of it. I was not looking to have to replace my car since I am 1 1/2 yrs way from retirement. I had two Jeeps prior to this that I loved. I liked this one at first but I will be damned if I buy another Chrysler Product. Sad to say my son works for the dealer ship I bought ti at

Background: Transmission and shifting has been rough odd in the lower gears since day 1. The dealer said eventually software updates will fix that....30,000 later and still the same after multiple updates. 1st incident (~32000) Car refused to start. Service transmission came on. Very rough shifting. 15-20 minutes later the car decided it would then work. Wife drove it home and we drove it to the dealer. They said it just needs a couple software updates.

2nd incident (few weeks later) (~33000) Car died in the parking lot. Refused to start. Service Transmission light, check engline light, 4wd disabled light. Car finally starts with all the lights and barely moves. Called Chrysler road-side assistance (5 times, 5 hours). Tow truck never showed. Waited till late at night and the car started right up and acted normal with the service transmission light on, and 4wd disabled light. Drove it to the dealer and left it in their parking lot. Just got it back now they are saying it just needed a new battery. They have no idea how to fix it

10-01-2016

I bought a 2015 Jeep Cherokee from Royal Gate Dodge on 5-15-15. I have had problems with it from the start. At times, the transmission would shift so hard that it felt like I had been hit from the rear. I took it in and they couldn't get it to act up. I took it in a while later for the same problem. By then, they had an alert about the problem. It was a computer problem. As I drove home, it did it again. I took it to a different dealer to see if they would have any luck. It seemed to fix the problem for a while. The hard shifting incidents were greatly reduced. Then while driving home from Highland, I noticed some hesitation in the shifting. A few blocks from my house, the engine light turned on and an alert to service the transmission came on. Just before I pulled on to my street I felt and heard three loud bangs that again made the car jerk like it had been hit from the rear. As I took off from a stop, it felt like the transmission was slipping. It just wouldn’t go. I pulled into the driveway and when I got out of the car, I noticed an odor like burnt oil. I called Royal Gate and was told to bring it in. Trip number 4 for the transmission. No problems on the way there. A week later, I got my car back. Again, I was told that it was a computer problem. I got home and when I was backing into the driveway, I heard and felt another bang. I called Royal Gate again. I also called Jeep Customer Care. They called me on 9-14-16. I talked to Ralph at 800 763-8422 extension 40786. My case number is 30042717. He told me that they are having problems with the nine speed transmission. He is going to try to get Royal Gate to fix the problem. He also told me to contact the agency that buys back cars that are messed up. I called 866 662-4639 extension 5. I got a recording from Rosemary Bass. I was instructed by recording to file my dispute with NCDSUSA.ORG. Then while on my way back from an appointment, there was more slipping. About every other time that I took off from a stop. On 10-01-16, I picked up my car for the sixth time. They couldn’t find anything wrong with it. I asked to speak with the store manager. While waiting, one of the sales people asked me what I needed. I told him that I was picking up my Jeep Cherokee for the sixth time. He laughed and said, “Transmission?” The manager was too busy to talk to me. He was in the middle of a deal. I thought the top of my head was going to blow off. I decided that it was time for me to go before I started getting loud. I have never seen a car dealership with such a poor sense of customer service. The last time that I brought the car in, two of the service people witnessed all of the problems that I brought it in for. Now all of a sudden, no one can find the problem. I got to Millstadt and it started acting up again. I buy new cars so that I don't have to spend time in the shop. What are my rights at this point? I don't have time for this. This is the busiest time of year for my business and I must have reliable transportation.