CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 0
Injuries / Deaths:
18 / 0
Average Mileage:
28,954 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
"takata recall." Accident occurred on 8/1/2015 as we were heading North on a major highway in tampa, Florida. At a major intersection, a person ran a left turn light as we were entering the intersection. We hit him on the right rear of his vehicle at 45 mph. No airbags in our vehicle deployed.
My son and I were in front and side impact crash with another vehicle on 4/24/17 with significant damage but no airbags deployed in our vehicle. Attached are a few photos of both vehicles for reference. We were driving a 2015 Jeep Cherokee and were hit by a driver who hydroplaned in a 2011 Hyundai elantra. The reporting officer estimated my speed at impact was 40 mph. Airbags deployed in the other vehicle but not in ours. Considering the damage to the vehicle, force of impact and estimated travel speed at impact, I feel the Jeep airbags failed from a safety standpoint and would like to know how to go about investigating this further with Jeep. An accident report is available but did not upload due to the sensitive information contained within (VIN #'s, names, insurance policy numbers, etc); however, the report can be provided under separate cover if needed.
Takata recall. The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V041000 (air bags) and 15V676000 (engine and engine cooling). The dealer was contacted several times for months, but would not return the calls. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Jeep Cherokee. While driving various speeds, the transmission failed and re-engaged. The check engine indicator illuminated on the instrument panel and the vehicle lunged forward. The air bag warning indicator illuminated intermittently on the instrument panel. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 11,000. The VIN was not available.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving, the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The contact also stated while driving, she blacked out and crashed into the rear of another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to her sternum, head and legs. Medical attention was required at the scene of the crash. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
- Thomasville, GA, USA
Search CarComplaints.com for these popular complaint phrases...
Bought 2015 Jeep Cherokee brand new off the lot was so excited to own my first Jeep after 600 miles transmission failed and had to be completely replaced I was without it for 23 days. After I got it back and noticed the transmission either lunges forward when making a turn or looses power and reves up then engages took it back and dealer says we are aware of problem but there is not a update or fix for that.... I have never felt more unsafe or unsure about driving or trusting a vehicle than I do now. I have been back to dealer to have many updates/recalls done and tcm had to be replaced not just updated... I wish I never purchased a Jeep. O yeah I almost forgot the washer fluid liquid housing container is leaking took it to the dealer they said it has a crack in it defective so they need to order a new one...... ugghh what next?
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the horn failed to function. The vehicle was taken to a dealer where they diagnosed that the air bag needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 4,700. Updated 02/12/16 the consumer stated two lower gears in the transmission failed. The manufacturer is buying the vehicle back, as the second transmission was beginning to exhibit problems. Updated 03/08/16.
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V041000 (air bags), 15V393000 (structure) and 15V509000 (visibility) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Updated 1/12/16
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at approximately 70 mph, the air bag warning light illuminated. In addition, the front passenger seat belt warning light illuminated when it was secured. The failures recurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 3,585.
Purchased 2015 Cherokee in January, 2015. First recall in Feb 2015. Software update for transmission and rapid response transmittal. Shifting problems started shortly after update. Hesitation from a stop; delayed start and then "takes off"; surging forward without foot on gas; shifts up when coming to a stop with foot on brake; clunking noise started at 7000 miles. Took it in for recalls on airbag and radio security and told dealer about transmission issues. Was originally told they would have Jeep for 2 hours. 7 hours later they called to tell me they did several software updates (ptu, rdm, dtcm, PCM, BCM); when I went to pick it up I asked for details on each update. Frustrated when I was told it would "take some time for the car to learn my driving habits." I asked, "what happens when I am teaching my kids how to drive (twins that will be driving in a month)?" the service tech told me that "the transmission would be really confused." I expressed my concern for safety. Told him I never know when it is going to accelerate on its own or hesitate with a 5 second or longer delay. I asked how that could be safe when teaching kids how to drive. He didn't have an answer. Just said, "I understand your concern." I have only driven it about 20 miles since the updates. Now it shifts quickly through the first 3 gears, still hesitates, and rough shifting. Keeping detailed records now. I've had my Jeep for 7 months (7000 miles) with 3 actual recalls, and 6 software updates that weren't recalls, just performed based on my complaints. The issues with this transmission are a safety hazard, especially when sitting at an intersection waiting to make a left hand turn and never knowing how the Jeep will respond...this isn't safe for an experienced driver. How can anyone safely put a new driver into a car that has these types of issues?
The contact owns a 2015 Jeep Cherokee. While driving at 25 mph and making a left turn, the accelerator pedal was depressed and the vehicle failed to accelerate. The contact also mentioned that the air bag warning light illuminated. The failure recurred several times. The vehicle was taken to the dealer but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 1,500. The VIN was not available.
10nov14 returned the car to the dealer for P56 recall.24nov14 mil turned on while driving w/ 1099 miles. Returned car to a dealer in thousand oaks.tech resets mil & erased codes. 4mar15 mil turned-on again w/ 4375 miles on the car. I was driving it on the freeway then it starts to lunge & skip gear, depressed the acceleration pedal & wouldnt accelerate & was blessed I didnt get into an accident & made it home safe.trans temp reached over 258 deg, doesnt accelerate properly & lunges all the time.everytime the gear is shifted it takes 5 sec to engage & lunges again w/ very loud knocking sound after it engages.error codes showed up on the reader: U1504 intake control module mal, P061B internal control module calculation performnce, U0140 lost comm w/ body cntrl module, P07D9, P10A1 abnormal oil pump volt/ovrheat, & P1daf.I didnt drive the car after that & called up nearest dealer in ventura ca.advisor scheduled an appointment after telling them what happened.16mar15, brought the car to the dealer in ventura to have it inspected w/ the problems that I have provided & left the car w/ 4375 miles.17mar15 advisor informed me that tranny needs to be replace.25mar15 I contacted Jeep chat online & was assigned a case number.1apr15, received the car back w/ a new tranny installed.4apr15 the car started to lunge again slowing down & tries to accelerate by itself.shifting of gear takes 3 sec to engage, lunges & a very loud knocking sound will also be heard again.airbag light came on & error code U0140 showed up again.car was unusable again & wasnt safe to drive.scheduled an appointment again w/ the dealer.6apr15, returned the car to dealer to be inspected w/ problems that I have mentioned w/ 4808 miles.as of today 20apr15, car still in the state of unusable condition & unsafe to be driven.I havent got it back from the dealership repairs.no resolutions have been made yet by Chrysler co.
Service airbag light continues to come on when driving. Have taken to dealer for problem 3 times they have not yet determined anything wrong nor found a solution. I have pictures. This is a new car and this is not acceptable as if something happens with airbag while I am driving they will be liable.
I was driving on highway 18, my speed was around 25-30 mph when all of a sudden I heard a loud explosion noise and all the air bags on the seats and roof had deployed (8 air bags). I and the person with me received bruises a, hurt shoulder and wrist. I took the car back to the dealer so they could fix the issue and they did not want to take responsibility for what had happened. I'm submitting this complain about this car (Chrysler Corp.) and hoping that someone may help me. Thank for your attention.
The vehicle was in park and started. All of the vehicle warning displays turned on including the check engine. This vehicle is practically brand new and this should not happen. I also had similar problems with a 2011 model. Vehicle sensors are also giving erroneous readings.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at approximately 30 mph, the contact veered the vehicle to the right to avoid another vehicle and the airbags deployed independently. The vehicle was taken to the dealer. The technician diagnosed that the air bags functioned as designed. The manufacturer was made aware of the failure. The contact was made aware of NHTSA campaign number: 15V041000 (air bags) however, the VIN was not included. The approximate failure mileage was 3,100.
A D V E R T I S E M E N T S
- Tampa, FL, USA