While driving, the navigation system failed, leaving only the arrow pointing in my direction of travel. This continued for over three hours. When stopped for lunch, I returned to vehicle and when I restarted the navigation system returned to normal. I took the car into the dealer who said that the current radio/navigation system had two software updates due. They were installed, completely locking up the radio/navigation system. The dealer took over three hours to correct problem with their top computer person. The vehicle was never the same. The backup camera failed, the dashboard display would lock out and other electronic malfunctions plagued the vehicle. The whole radio/navigation system was finally replaced after three months of trial and error. At this time, the vehicle seems to be functioning properly. However, one employee at the dealer told me this. Jeep has at times been installing refurbished radio/navigation systems in their new vehicles when they run short of new parts. This could explain why the software updates were not compatible with the older radio/navigation system. How can a manufacturer install refurbished parts into a new vehicle? to me, this is not only a safety issue but a consumer fraud issue.

- Green Valley, AZ, USA

My husband and I bought a brand new 2015 Jeep Cherokee trailhawk. 2 weeks after owning our brand new car that we purchased because we were expecting a baby and wanted to have a safe reliable vehicle we started having shifting problems and electrical issues. We brought in the vehicle multiple times (4 times) and although we were told that it might be transmission related issues but then as soon as Chrysler got involved we were told our vehicle is perfectly fine. Nothing was ever fixed until my husband and I went to a different dealership. The new dealership fixed the electrical problems but said everything with the transmission is normal. The car makes shudder motions, sometimes it does not accelerate as I'm trying to get onto the freeway and it shifts very jerky. We have owned a Jeep before which did not do that. We are so disappointment how Chrysler is responding to known transmission problems and not doing any recalls on transmission related issues. We bought this vehicle because we wanted a safe vehicle for the family. However, after the latest tcm update the shifting has gotten worse and it doesn't feel safe to drive the vehicle yet Chrysler won't do anything as we are being told this is normal.

- Buckeye, AZ, USA

Mine is 2015 new Jeep Cherokee V6 limited model. The problems mainly lie in the zf 9 speed transmission. 1) experienced front end wobbling when shifting from 2nd gear to 3rd gear accelerating at 1750 RPM to 2000. The vibration happens most frequent when starting from uphill. 2) the vehicle will accelerate on its own even without gas pedal engaged when down shifting from 4th to 3rd or lower gear, causing significant safety issues.

- Mapleshade, NJ, USA

This vehicle shakes bad at take off from a stop or making a left or right turn took it now 4 time dealer can't fix it don't under stand what's wrong! took it in 7-15 2015 kept over nite dealer called Chrysler try to reprogram the brain did not work pick it up next day called dealer told them it stills shakes dealer said they will call Chrysler again ok it's now 7-172015 still waiting for phone call still driving the shaking brand new Jeep will tell people not to buy a Jeep!!! I worked for Chrysler 34 years again will tell people not buy this Jeep maybe because of the trans

- Sandusky, MI, USA

Vehicle started displaying malfunction indicator light (mil) & had error codes U0402 & U1424. Dealer where I bought the vehicle performed recall R01 - flash of tcm & PCM (took about 3 hours). In June, I received notice of recall R05, which I had performed & also advised dealership of mil light ( same error codes U0402 &U1424). Dealer performed R05 service & cleared error codes & advised I should have no further issues. July 2, the mil & the start/stop error light came on. This was approximately 11, 800 miles. The lights went off after multiple drive cycles over 4 days, but came back on Monday. I called a local Jeep dealership & got an appointment for Saturday, 7/11/15. Between Monday & the appointment, the mil & start/stop error lights went off and came back on after multiple drive cycles. This happened 5 times between 7/2 & 7/11. Each time, the error codes were U0402 and U1424. The dealer could not see that the tcm & PCM flashes had been done, so they were done again (almost 3 hours to complete). I was advised this should resolve the issue. Several drive cycles & 2 days later, the same 2 lights are back on with the same 2 error codes & I have to take it back for the 4th time for the same malfunction error codes. Since this is transmission-related, I have concerns about the safety of my vehicle at this point.

- Jacksonville, FL, USA

Since I bought the car the transmission shifted very rough. The car surged forward when slowing down. When stopped and starting to move forward the car jumped forward on a consistent basis. I took to dealer, they said I was not used to driving an SUV. Approximately a month later ( transmission getting worse) the check engine light came on. Took to dealer( towne Chrysler Jeep in hamburg NY), said nothing wrong with it. Picked it up and 30 minutes later check engine light came back on. Took it back to the dealer, they said could be some software problem. Picked the vehicle up again. Check engine light came back on within a few hours. I thought it might have been the dealer, so I took it to another Jeep dealership. I dropped the car off rented a car. When enterprise picked me the agent told me that he had at least 10 people that week with Jeep Cherokee and transmission problems( from 1 dealership). I googled the problem and found out that thousands of Jeep owners were experiencing the same problem with the 9 speed transmission. Today they put a new transmission in my 4 month old car. These cars are dangerous when they jump forward even with your foot on the brake. The transmission does not shift when trying to excellerate. It is just a matter of time before someone gets killed driving these cars.

- Hamburg, NY, USA

The vehicle stop/start feature activates on the highway when in traffic congestion when I come to a complete stop, at a stop sign, or at a red light; periodically, the emergency brake is also activated and does not allow me to turn it off and proceed unless I remove the ignition key, insert it, and then restart the car. Only then, will it allow me to turn off the electric emergency brake and move into traffic. My family and I have been in danger from other vehicles on the highway, at red lights and stop signs, because of my car stalling, in this manner. The stop/start feature places me and my occupants in danger of collision from other motorist. I have reported it to whitten brothers, local Jeep dealer, several times, however, they discredit the complaint and I believe they do not document it.

- Midlothian, VA, USA

The Jeep has a wobble or shimmy between 11 and 17 mph that is very significant. Seems to happen after the Jeep has been driven and is warmed up. I have 3200 miles on this vehicle and this problem was noticed when the Jeep had about 500 miles on it. I am being told its the front axle shafts that are supposedly on order. However, I am also being told it could weeks to months to get the parts in.

- New Richmond, WI, USA

Vehicle has noticeable front end shimmy in low gear that only goes away after shifting to second gear. Dealer has no fix at this time.

- Cottekill, NY, USA

Vehicle shakes / wobbles when accelerating from a dead stop. The passenger side front tire actually feels loose until approximately 30 mph. Also, when turning right and / or going up an incline, the front end shakes and the vehicle hesitates. Jeep acknowledges that this is an issue and they are redesigning the front axles with a sturdier design. The issue is that the repair is not available for several months at least, because it's still in development. There is a real concern that the axle could fail and cause an accident.

- East Stroudsburg, PA, USA

I have taken my 2015 Jeep Cherokee into the service department for a 3rd time to have them diagnose the hesitation in the transmission, jerking into gear, and the wobble experience when turning to the right. According to the dealership, they have a technician from Chrysler coming to look at it. They are not allowed to touch it. My case manager with Chrysler even admitted to the wobble problem and that they have no fix for it. The 2nd time I brought it in, the check engine light came on after I got stranded in on coming traffic. Towed to the dealership where they found a coolant leak, fuel injector malfunction, etc. And told me the wobble is a "characteristic" of the model and they cannot do anything about the design of the vehicle. As if that's acceptable to force your customer to drive a wobbling, hesitating brand new car. I am dumbfounded with how the dealerships & Chrysler keep sweeping this issue under the rug hoping it will go away. They haven't figured it out in two years. Its time to issue recalls. What does it take to get them to do something" will they wait til someone is seriously injured or killed" all they seem to care about is money and not admitting their product is a lemon. Try number 3 better fix this.

- Fort Edward, NY, USA

Dealership that replaced my transmission on 05/26/2015 informed me that I need new front axles. My Jeep is brand new. A 2015. The new front axles won't be available un maybe September of 2015.

- Rockport, ME, USA

I went out to start my car at around 8:40am on May 28. When I pushed the button to start it, I heard a pop followed by smoke. I thought maybe something was under the car so I backed up the car approximately 2 feet and then turned it off. I went inside to get my husband, he came out and opened the hood and I tried to start it again. It started right up but there immediately was smoke and fire coming from the front of the car on the passenger side. I turned the car right off after maybe 5 or 6 seconds. I had a meeting to get to so I left in my husband's car. When I got to work, a retired fire fighter suggested that I call the norwich township fire department. Brian beach came to inspect the car. Because of all of the plastic coverings, it was very hard to see anything that was wrong other than melted plastic fittings. I had the car towed (at my expense) to byers on hamilton road. Today, I spoke with the service manager, ron brown, who said that he didn't think that the car caught on fire. He feels that the tensioner belt broke and that is why I smelled burned rubber and there was so much smoke. Either way, this is a brand new car and shouldn't be having any issues.

- Hilliard, OH, USA

Purchased a 2015 Jeep Cherokee latitude 4X4 on 2/28/2015. Started having issues with the transmission hesitating and jerking into gear. Took it to the dealership on 5/1/2015 and was informed that there is a computer glitch that the manufacturer is aware of, but there is no fix for it. They say its safe to drive. On 5/7/2015 I almost got T-boned because the transmission wouldn't shift pulling out of a parking lot into traffic. It finally jerked into gear but continued to jerk and would not go over 25mph and my check engine light and errors came on about the start/stop function. The dealership towed my car and I am using a loaner. They have no idea how to fix it. The 2015 Jeep Cherokee's are completely unsafe to drive! spent over $30,000 on a vehicle that I can't safely drive.

- Fort Edward, NY, USA

I purchased a 2015 Cherokee sport in October 2014. Since then I have noted several recurring problems. Having never owned a brand new I thought perhaps there was some early mile growing pains but these problems persist. The screen malfunctions at will; sometime the rear camera is engaged when driving forward, the screen locks on the disclosure/acceptance page. Voice recognition/command has never worked. Unintended acceleration when at a complete stop (reminds me of an unruly dog on a leash trying to leap forward). Delayed acceleration when the gas pedal is depressed causing it to suddenly leap into motion risking hitting a car in front of you in city traffic (I live in los angeles ? this is particularly concerning) or a wall behind you (I back into my parking space). When parallel parking or in a 3 point scenario (D-R-D) the car, although clearly placed in the reverse the car will roll forward before reversing. Often putting the car in reverse, waiting several seconds (4 to 5) before releasing the break will do the trick but just as often, it makes no difference. Gear transitions are sloppy. This car does not shift it lunges. I'm surprised the [xxx] thing doesn't bite although it tries. I thought these were my pet peeves but it appears I am not alone. I wish I had read these earlier complaints. I would have returned it to post haste. I hate this car but am not in the financial position to buy another. Purchased from a dealer 50 miles away (best price) has made it difficult to take into the dealership. I have finally scheduled 2-days off from work to take it in. I wish I was in the position to not just drop it off but leave it there. If I had the money I would not hesitate. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Los Angeles, CA, USA