The service shifter alert comes on every time I start the car almost. It started perhaps a month ago or so. It was intermittent at first and restarting the vehicle would clear it often but has gotten worse overtime. It now occurs every time I start the vehicle. I worry that it may go out and the polar is very generic. That's called a couple of mechanics including dealer and they're equally generic about what it may be, and just to get it looked at will cost me $120 an hour. The only thing that was there within my power to troubleshoot was to make sure firmware was up-to-date and I have done that but the alert is still there.

- Muncie, IN, USA

I purchased may Jeep Cherokee in December 2017. On the first hot day of May 2020, I went into my car, and noticed the dashboard area along with the vents, had began to melt! it was hot outside, but this is not the first time that my car has been sitting in the sun. When I touched the vent, my fingers were covered in this black, gooey substance. Not only is the interior of my car destroyed, but my concern is whether this substance is hazardous. Are there chemicals in the paint or any toxic elements? I have showed the photos of the problem to many people. And everyone has the same answer, which is, "I have never seen anything like this before." I contacted the dealership, where I purchased my Jeep. My agent is currently looking into this. The second problem involves the shifter. All of the lights are lit up. I have already had an incident where I thought I was in "park" but it turned out I was in reverse. I found multiple complaints and concerns about this problem in my research.

- Quincy, MA, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that at start up and while driving, there was an abnormal rattling sound coming from the engine. The contact stated that the vehicle failed to respond and hesitated while driving. The vehicle also experienced independent acceleration and deceleration without warning. The vehicle was taken to hemet Chrysler Dodge Jeep Ram dealer, 425 motor way, hemet, ca 92545, (951) 225-4217, to be diagnosed. The contact was informed of cylinder misfire, low oil level, low engine compression on cylinder #2, oil leak in crankcase, and scoring on two cylinders. The engine was removed and replaced with a new engine, the intake manifold was swapped and the engine compartment wires reinstalled. The repairs were performed under warranty. The contact stated that failure recurred and the vehicle was taken back to the same dealer. The contact was informed that the cylinder head needed to be torqued to specs and that some noise from the engine was normal operation sounds. The contact was informed by the mechanic that the issue would resolve itself the more the vehicle was driven. The manufacturer was made aware of the failure, case number: 71717548. The approximate failure mileage was 70,000.

- Hemet, CA, USA

While driving, the Jeep will turn off automatically due to the engine buring too much oil. It causes a safety concern when the car automatically stops and causes other cars to swirve or to hit the car. I have almost been hit multiple times because of this. There is no warning to it and no oil light to tell me the engine is low of oil. It also has several other warnings that come on for no reason. The service shifter light will come on and stop the car from going into park, again causing the car and passengers to be in danger. This has happened several times while the car was in motion, either going fast or slow. It comes without warning and when I call about it, they say nothing is wrong. This is a safety hazard to all who drive this car and cars like

- Indianapolis, IN, USA

I was stopped at a red light and my service transmission light came on, when the light turned green I step on the gas and there was a delay during acceleration, I was in the middle of the road in traffic and could not move more than a few miles per hour, so I pulled over to the side of the road to avoid being hit. I waited a while on the side of the road and then I tried driving home, it started very slow until I got going and then it jerked and shifted randomly. I took it to my mechanic and he told me to take it to the dealer to have it reset/ updated. I still owe more than it's worth so I can't trade it in, I will be losing money. I feel very unsafe in my Jeep now.

- Ocala, FL, USA

The contact owns a 2015 Jeep Cherokee. While driving approximately 45 mph with the cruise control engaged, the contact had to depress the brake pedal several times in order to slow down and disengage the cruise control. The contact stated that the failure occurred at least ten times within a six month period. The vehicle was taken to bob baker Jeep (5555 car country dr, carlsbad, ca 92008), but the failure could not be replicated. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 40,000.

- Solana Beach, CA, USA

Car seems to down shift, shift into nuetral, shift or jump out of gear. Service shifter light keeps coming on.has happened while vehicle was in motion on a city street.

- Midway, AR, USA

For the last few months, my Jeep jumps ahead at red light or when you put it in drive. Its like someone else is stepping on the gas pedal. Sometimes it delays to launch, when you step on the gas it takes 10 or 15 seconds. And most importantly, the computer disengages the transmission and the engine will only idle in drive, cars following G are forced to drive around the vehicle. I was told by Jeep today, my VIN number is not in the VIN associated mass recall for the transmission issue and I have found, hundreds of the same issues on 2014 and 2015 9 speed transmissions. The vehicle is not safe and is a hazard to other motorist, due to Jeep design issue and lack of ownership and responsibility. My Jeep has 62,048 miles on it.

- Malone, NY, USA

Hello, im second owner who got this SUV 2 months ago, 50000 miles and yesterday while I driving start feel the transmission dont doing right, also when I stop on the corners the car made one more move like someone hit me from behind. Finally something on the lcd dash told me something like "check and restart the transmission and some light went off, and in the gear start blinking on D. I was on 101 goleta, caliornia.

- Lompoc, CA, USA

I was parked and tried to start my car, it would not crank up. Turned it off and it hesitated to start again. Then I tried to shift it into reverse, it was blinking and it jerked like when someone hits you from behind really hard. As I tried to reverse the steering locked and it hardly wanted to brake. The service brake light and engine light came on. It has happened twice now and each time it gets worse. It's not a safe vehicle to drive.

- Spanaway, WA, USA

The vehicle lunges forward when coming to a stop on a downhill situation. It becomes difficult not to hit stopped vehicles at the bottom of a hill at red lights. The cruise control does not always disengage when I hit the brakes, I have had to take evasive action several times. Contacted dealer, mad appointment for a scan.

- Bensalem, PA, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle accelerated while the cruise control was engaged. While driving up hill at 55 mph, the vehicle did not slow down. There were no warning indicators illuminated. The contact took the vehicle to alexander Dodge Chrysler Jeep Ram (6764 us-431, albertville, al 35950, (256) 891-2277), but they were unable to duplicate the failure, the vehicle was not diagnosed or repaired. The contact called the manufacturer and was referred to NHTSA. The failure mileage was 52,000. The VIN was invalid.

- Guntersville, AL, USA

The contact owns a 2015 Jeep Cherokee. While the vehicle was at a stop sign with the brake pedal depressed, it accelerated without warning. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired and the failure recurred. The vehicle was taken to austin Chrysler Jeep Dodge Ram (2905 w oakland ave, austin, mn 55912, (507) 433-8877) for a second diagnosis, but no failure was found. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and provided case number: 58760311. The failure mileage was 62,457.

- Lake Mills, IA, USA

Vehicle cuts off in the middle of driving on city streets and highway, flashes multiple indicators on dashboard. Truck has cut off while waiting to turn while in middle of a four-lane highway. Check engine light goes off and on. Hesitation and acceleration issues. When pressing on accelerator truck doesn't go as if stuck in gear then finally lurches forward unexpectedly. Very jerky during gear changes similar to driving a stick shift. Taken to dealership where purchased and was told to buy new battery but the same problems continue to happen. Diagnostics at dealership gave no indication as to how these safety issues can be resolved.

- Racine, WI, USA

Transmission slow take off, jerks at random, and reverse takes a few seconds to move when I press the gas pedal which almost caused an accident. Happens all the time! dealer said there's nothing wrong with the car. What the heck...sounds more like a cover up.

- Downey, CA, USA

When starting from a stop car hesitates or jerks, sometimes clunks or grinds. Does the same thing when trying to pass a vehicle, pulling out at a stop light does the same thing. I believe it could be the transmission as the car seems not to want to shift correctly and makes rough, jumpy grinding noises does this most of time time you drive it and has for along time.

- Rockford, IL, USA

The car jerks real hard when shifiting pass second, has a problem with accelerating after coming to a complete stop and it sometime jerk once you get pass 35miles a hour nd sometimes it want let you go pass 40miles a hour.

- Detroit, MI, USA

Brakes are contantly being changed. The car shakes when braking at all times. Battery always needs charged. The car will turn off unexpectedly due to battery. It has stopped at stop lights and it has stopped on I70 going towards hagerstown, md and several city streets. It has been changed and still needs charging. Cruise control does not go to speed desired and will not slow down when decreasing the speed. Shifting gears switches to neutral unexpectedly. Car also lunges while in drive as if gears have been changed. This will happen on all roads regardless of the speed.

- Martinsburg, WV, USA

Cruise control will be set and either be going 5mph+ faster than what it's set at, or not shut off when turned off. Also, consistently having 'service shifter' come on, and the shifter will stop working and lock in the gear it's in or lock when put in park and not shift to another gear.

- Poland, NY, USA

Vehicle turned off on its own upon reaching 40mph and coming to a complete stop. Vehicle later turned off while on the highway at 65 mph in traffic while in the middle lane. This made the vehicle accelerator inoperable and at the same time made the vehicle lose speed slowing down while in traffic. Vehicle was nearly missed by passing vehicles and almost hit. Emergency lights came on as soon as the vehicle turned off. Vehicle was shifted to neutral to allow for steering wheel to not be so stiff. Finally I was able to pull over while the vehicle still had some type of momentum. I tried restarting the vehicle but the dashboard stated "please wait for vehicle to warm up to start.' I had to wait about 20 minutes until the vehicle was able to restart then acting normal. Check engine light came on. Upon revising the fault code P2172 appeared.

- Los Angeles, CA, USA