CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
56,879 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 20 MPH, the vehicle made an abnormal grinding sound coming from the engine. The contact stated that the Service 4WD message was displayed and remained displayed. The contact stated the vehicle jerked while driving at slow speeds. The vehicle was taken to an independent mechanic where it was diagnosed with engine cooling, engine, and electrical system failures. The vehicle was not repaired. The contact researched online and related the failures to NHTSA Campaign Number: 15V676000 (ENGINE AND ENGINE COOLING), 15V041000 (AIR BAGS), and 20V343000 (POWER TRAIN); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and informed the contact that he would be receiving an email. The failure mileage was approximately 85,000.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the engine was overheating, and the check engine warning light was illuminated. The contact stated that the vehicle was leaking coolant. The vehicle was taken to a local dealer where the failure was related to a defective oxygen sensor. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. The VIN was not available.
Car was maintained at dealership. 1.5 years old, 31,000 miles. Last oil change and service at dealership was on 5/5/2017 with mileage of 29,056. Fire occurred on 6/10/2017. Driving 35 mph, straight down a small hill, first got warning light that brake fluid was low, followed by ABS needs servicing, followed by many warning lights all at once. Gas pedal failed to work at that point, looked in rear view mirror, blue smoke was coming out of the car. Coasted to a dirt lot, got out, fire under drivers side front wheel area. Quickly spread to the rest of the engine compartment, destroying the car. From first warning message to pulled over was about 0.5 miles and about one minute. Please note that there was a uconnect update (the first for the car) on 6/2/2017, only eight days before the car was destroyed by fire. Including a picture of the engine compartment after the fire.
After a simple first required service of an oil change, the engine light came on. We learned that this engine light coming on was the result of the dealership service department performing a recall campaign service to reprogram the transmission and powertrain control modules. The campaign to reprogram the transmission control modules was completed, without our knowledge, during the time the vehicle was in for the oil change. The vehicle was brought back to the dealership twice more in two days to "figure out" why the engine light was coming on. The dealer is now replacing the entire transmission.
- Tequesta, FL, USA
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- Plainfield, NJ, USA