CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Jeep Cherokee. While driving approximately 10 mph, the accelerator pedal was depressed and the vehicle hesitated to accelerate without warning. The vehicle was taken to a dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer several times. The technician stated that the transmission software needed to be updated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 6,277.
Needs a new transmission. Has been hesitating when starting out and pulling away when brakes were applied. Service engine light came on to notify us of problem. Dealership advised that it was part of a recall, but we never received notification of this recall.
The Jeep shifts unexpectedly all of the time. When you use the brake going down a hill the transmission shifts and the rpms shoot to 5,000! the transmission shimmies when you are in second gear. I have been back to the dealership several times to have it fixed but they say it needs an update from Jeep for the flash or something with a chip. They can't get it to shift normally.
The car will accelerate and raise RPM's (sometimes increases speed by 1mph) by itself at 26mph while coasting from 30mph or greater. I'm pretty sure the car is downshifting at this point, but no car I have drove will accelerate while not pressing the gas. When the car is downshifting from any other speed, I can feel the downshift however the car does not accelerate like it does at 26mph. Only at 26mph it accelerates at the down shift. Sometimes the acceleration is greater then other times, but happens 95% of the time. I was told this is a characteristic of the car and it needs to learn how I drive. Which makes no sense because if this is a characteristic of a car, it is a very unsafe one. I feel that this is a safety issue as the car is accelerating on its own while I'm expecting it to de-accelerate. A software update was done on my car, but the issue was not fixed.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at 70 mph, the entire instrument panel illuminated. The digital speedometer read 20 mph and the speedometer reading indicated 75 mph when depressing the accelerator pedal however the vehicle hesitated to accelerate. The contact was able to merge over to the exit and could not accelerate over than 10 mph. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired but the remedy failed to repair the vehicle. The contact mentioned that the failure occurred intermittently. The manufacturer was notified of the failure. The failure mileage was 2,000. Updated 11/18/15 updated 12/06/2017
- Santa Ana, CA, USA
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As I was driving the car notified me that my 4WD was temporary suspended and after sometime it showed service transmission and the service light came on and my steering was stuck, it was difficult to control the car but I managed to stop the car in a remote place. After I tried to restart the Jeep I could not restart it and there was not cranking noise and I got 3 messages on my dash. "service transmission" "service park brake" and svc 4WD. I have had the Jeep for less than a month. It just had 939 miles on it.
6/19/2015: Transmission/electrical issue when attempting to shift the vehicle into reverse it would shift into neutral instead. Had to shift to park and then back to reverse before the vehicle went into gear. This was the fourth occurrence of this issue since purchase date. Airbag warning message and indicator light turned on when shifting from park to reverse and to drive. Electronic stability control indicator came on repeatedly while driving. 6/22/2015: Transmission/electrical issue vehicle would not shift from park to reverse. After several minutes was able to put vehicle into park, and eventually powered vehicle off and on and was then able to shift from park to reverse and then drive. Airbag warning message and indicator light turned on and electronic stability control indicator came on. 6/23/2015: Transmission/electrical failure odometer at 800 miles. While driving, the vehicle suddenly went out of gear. Climbing a parking garage ramp the vehicle stalled, the parking brake turned on, the airbag service message and indicator turned on, the service engine light came on, the windshield wipers came on, the media console and bluetooth connection failed. After several minutes of attempting to shift gears (could not get the vehicle into park, drive, or reverse, and parking brake kept engaging), was finally able to power the vehicle off. Once the vehicle was powered back on, was able to shift to drive, and drove directly to the dealership. Check engine light remained on and electronic stability control indicator came on repeatedly while driving. Delivered vehicle to dealership for inspection and repair, and am awaiting resolution as of 7/20/2015.
I have a 2015 Jeep Cherokee latitude 4X4 V6 just did the recall update with a oil change. I also was almost hit from oncoming traffic. Car wouldnt go as I was trying to make a left thru traffic! I am lucky that the other car didn't hit me it was within inches! it also speeds up as I slow to a stop! the transmission lights and the a! comes on after 4 updates now it shifts bad and has been the the shop for 2 weeks with no idea what they are going to do next! the mechanic at the dick hannah dealership is on vacation now! they said they are waiting on parts they ordered even though he has not took the transmission apart yet! I get 2 different stories from the dealership and Jeep! I think this car will hurt someone if they dont fix this issue! at this point I dont feel safe with my family in this " future accident maker"! I spent well over 35,000 for this car!
Going down hill, the car accelerated 8 to 12 miles an hour faster than the cruise was set for. Car keeps accelerating until you hit the brake. Does not hold the set cruise speed limit. I brought it to the dealer and after 1 1/2 hours they told me my Cherokee limited was not equipped with an adaptive cruise control with stop and go. I was told by the service writer I just have to hit the brake until the decline is over and then hit resume on the panel. I know this is incorrect so is there a fix for this? we are taking a long drive trip to Pennsylvania and I will need the cruise to enjoy my trip. The consumer stated the issue was the transmission. Updated 10/15/15
Purchased a new 2015 Jeep Cherokee latitude 4/9/15. In may (approx 700 miles) I stated to notice a wobble when accelerating & the vehicle lunged when stopping & starting. The lunge was so powerful that I thought I was going to hit the car in front of me. Took in for service 5/29. They reprogrammed the tcm module. Wobble came back & by June 8th it was wobbling & hesitating (once it happened in an intersection). I called service dept on June 9th. Took it in on Jun 10th to have one of their guys take it for a spin. While waiting, they told me Jeep do "certain things other cars don't". I told them I searched the internet & apparently there is a know problem & brought a printout of some of the other customer complaints. They said "can't go by that"... I rode with their tech & he said he never felt anything like that. He got his service manager so they go take it for a ride together. They replaced the axles (6/12) but said the wobble is still there. They'd contacted Chrysler via email & was told not to dump anymore parts in the vehicle. They know what the issue is (but they wouldn't tell the dealer) & a tcb was coming out in Aug. There was nothing that could be done until then. They said (in their email) the car was safe to drive. Really? took car back on 7/3. work was done the same day, they reprogrammed the tcm again. On the way home I stopped to get gas & when leaving the gas station the car lunged me into the road! by 7/7 the wobble was more intense. By 7/8 car was slow to accelerate from a stop, could barely keep up with traffic. Called case manager on 7/9 said whatever they did made it worse. His solution was to take back in for service because I can't drive a car like that! he called to make appointment and the earliest they had was 7/20 (11 days later). These cars are unsafe & someone is going to get hurt! please do something!
Transmission failed at 1,000 miles. Dealer replaced with a redesigned version. I started to get a wobble in the front end while I was accelerating. I brought it back and they said that it was a known issue and they were redesigning the front axles but the fix wasn't out yet. A few weeks later the metal frame in my sunroof broke and the weather stripping fell out and I couldn't close the shade. They informed me that the entire sunroof assembly had to be replaced because the frame was defective. The wobble continued to get worse and the car was shifting rougher than ever. I kept telling the dealership that there was something wrong, and they said "that's how the new 9 speed trans behave". when I brought the car in for the sunroof replacement I asked them to look at the wobble and trans again, and they informed me that the front axle was indeed bad. They put in the redesigned axles, and replaced the entire sunroof. I continue to have serious transmission issues and they put in a new valve body and updated the software. It's worse than ever. I kept complaining to Jeep and all they said was "the dealership can't replicate your problem." I actually had the service manager in the car with me and he verified that the car does not drive properly- and when Jeep called me, they told me that I had to go to another dealership. This car is not safe. It hesitates when you step on the gas, then it jerks very hard into second gear, it will accelerate on it's own because it can't find a gear to downshift, and the engine will spontaneously rev on it's own if I am descending a hill and its trying to downshift. The car will leap forward and accelerate until I press the brake hard enough to slow it down and it will finally shift. The rpms will go up for several seconds after I've applied the brake. The vehicle also rolls several inches after I put it in park now.
After fueling up I pulled out of the driveway and started down the road. About 300 feet down the road the transmission lost power and then reengaged after almost being rear ended. When transmission reengaged the vehicle surged forward.
Vehicle shimmys when shifting from 2nd to 3rd gear. Also lunges forward when braking in slow traffic and stop lights/signs. Called dealer was told this is normal.
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer for the manufacturer's "long term reliability of the transmission/drive train performance" campaign. The vehicle was repaired under the reliability campaign and the dealer was to update/recalibrate the transmission. After the repair, while driving various speeds, there was a lag in acceleration when the accelerator pedal was depressed. The contact also noticed that the gears would not shift properly while driving uphill or at a traffic light and the vehicle would roll backwards independently. The vehicle was taken to the dealer where they stated that the transmission needed to be re-calibrated. The vehicle was repaired; however, the failure persisted and became worse. The vehicle was taken back to the dealer where the transmission was re-calibrated again and eventually replaced; however, the failure persisted. The contact stated that the failure had not occurred until the vehicle was initially taken to the dealer. The manufacturer was notified of the failures. The approximate failure mileage was 3,200. The VIN was unavailable.....updated 11/02/15 the consumer stated the vehicle was declared a lemon. Updated 11/05/15.
3rd incident where the transmission has suddenly disconnected and the car will coast to a complete stop. Messages read "4WD temporarily unavailable", "service park brake" first incident happened at about approximately 340 miles, second incident happened at approximately 3500 miles. First two incidents were on the highway - one at 45 mph the other at 60 mph. The third and most recent was on a residential road. Once the car has been pulled over, car has been put into park, then turned off and turned back on. Usually it takes 2 or more tries after turning the car off and on and back into gear before the transmission re-engages and the car can be driven. Paying attention to the vehicle information for the transmission temperature has shown the transmission can reach 208 degrees from town driving conditions on a 75 degree day. Photo evidence has been taken of the readout for the transmission temperature. The model of the Jeep Cherokee is the trailhawk with 9 speed transmission. After 3 flash updates upon second time in for service the issue persisted and another issue with the stop/start system began and has been frequent up until the third time being taken in for service. Messages will read "stop/start system is unavailable", "service start/stop system". vehicle is in dealer service currently for the third time for next steps.
Transmission disengaged intermittently as vehicle coasted along freeway. Pulled over and turned off/restarted vehicle. Transmission then engaged. Took in for software upgrade. No more high speed issues but now vehicle will rev from stop condition before transmission engages. This is a 9-speed transmission in the new 2015 Jeep Cherokee trailhawk.
Purchased new and drove home 60 miles parked vehicle for about 45 minutes. Drove to nearby parking lot to test out park assist, pressed park assist button and then reverse, then drive and vehicle would no longer move. Dash warning lights came on and message service transmission and restart vehicle. Turning off and restart transmission made some attempt to slam into gear but seemed to be locked in high gear and could not move. We were fortunate to be in low traffic parking lot and not in heavy traffic. Jeep roadside assistance towed the vehicle to nearest dealer.replacing transmission. Vehicle was built January 2015. Trailhawk with 9 speed transmission.
2015 Jeep Cherokee sport was purchased in October of 2014. Around end May 2015 experienced problems with braking. While coming to a stop sign brake would be pressed down but vehicles RPM's would rev up and vehicle would start accelerating forward. Vehicle was brought to shop after finally being able to make an appointment on 06/16/15. Mechanic was able to experience the problem and reset module on vehicle. But check engine light came on. Dealership gave vehicle back to us and we drove it for two more days and the problem still persisted. On 06/18/2015 a deer had entered highway and while braking vehicle again accelerated and hit the deer causing front end damage. Problem could of been 100 times worse because there were also bicyclists on road as well as tractor trailer traveling behind. Vehicle was brought to dealership via tow truck. Tow truck driver even stated there is something severely wrong with the vehicle. When driver took vehicle off flat bed he put the vehicle in reverse and the vehicle went forward instead of reverse plus the emergency brake came on by itself. Chrysler was contacted and they are doing an investigation on vehicle because of the severity. My wife and I just want them to take the vehicle back because we do not feel safe in it one bit.
Car would not want to shift, all lights came on to check engine, transmission, and service park brake. I was on a rural logging road at time, so took multiple tries to get it into gear. After finally getting into gear couldn't go faster than 40. Made it to next town and called tow truck. They installed new transmission and it didn't even work coming out of shop. They installed another transmission and it is also not working right, and starting to shift hard. This is one day after getting car back...
A D V E R T I S E M E N T S
- San Bruno, CA, USA