CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,113 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In stop & go traffic vehicle repeatedly lunged forward. This is not safe. It also had a delayed response after sitting. The lunges caused me to physically move forward in the seat & slam on my brakes. I was also told when I purchased that this would subside after a few hundred miles as it was just due to sitting at the car lot. I will be taking vehicle in for servuce.
Four weeks after my 2015 Jeep Cherokee purchase and approximately 3,000 miles the service engine light came on the dashboard. In addition, the car started to run at about 4,000 RPM's on the freeway and wouldn't shift. Finally, when the car comes to a stop, it turns off in order to save gas. While restarting, the car would hesitate and jump from one gear to the next unexpectedly, which was a safety concern. Upon bringing it into troncalli Jeep they informed me that the transmission was no good and needed to be replaced. I opted not to replace the transmission and requested a replacement vehicle or cash equivalent of $3,000 on the value my car would drop upon resell for owning a poor quality car with known and well publicized defects for both transmission and internet security.
The contact owns a 2015 Jeep Cherokee. While driving approximately 5 mph, the accelerator pedal was depressed but the vehicle would not accelerate. The vehicle was restarted and the check engine warning light illuminated. The vehicle was taken to a dealer on four occasions where the failure was unable to be determined. In a most recent occasion, the vehicle was taken to a dealer where the module and the wiring harness were replaced and reprogrammed, but the remedy failed to repair the vehicle. The failure mileage was 4,500.
The contact owns a 2015 Jeep Cherokee. While driving various speeds, the transmission shifted when coming to a complete stop. The contact also discovered high rpms in the process of shifting gears. The dealer was unable to find any failures. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 4,000.
The contact owns a 2015 Jeep Cherokee. While driving 5 mph, the transmission slipped and the rpms increased significantly. The transmission failed to respond. Also, there were repeated attempts before the gear lever shifted into drive. The vehicle was taken to a dealer where the transmission was replaced; however, the failure recurred. The vehicle was not repaired for a second time. The contact mentioned that the sun roof rattled and made a loud noise while driving. The vehicle was not repaired for the failure. The manufacturer was notified. The failure mileage was 3,173.
- Dixon City , PA, USA
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When reducing speed once at about 35mph the vehicle wants to accelerate. Vehicle was in the shop from Jan. 20th 2015 Feb. 6th 2015. Dealership replaced transmission and fixed the problem. I was not able to list the dates up top so I will list everything here. April 29th 2015 to April 30th 2015 vehicle had a recall. Recall #R05. July 13th - July 28th had a problem with gas. Everytime I would get gas within 20 miles it would drop a quarter of a tank. Dealership replaced fuel pump and tested it. Also another recall. Recall #R40. June 1st - June 2nd I advised the dealership vehicle goes through a quarter tank of gas within 20 miles. They looked at it and couldn't find a problem. Also on this date they performed a flash update for powertrain control module. On July 31st my fiancee came to pick me up at 3pm after work and I got a call from her stating the vehicle stopped running. She had our newborn baby along side of the road in 90 degree weather waiting for a family member to pick her up. I got a ride to our broken down vehicle and called a tow truck. Tow truck came and took us to dealership. I waited for the results and they had no idea why it had died so they gave me a rental until the next day. August 1st recieved call from dealership saying it was a faulty fuel pump they had installed just a few days before. My vehicle was in service for this from July 31st - August 4th. The problems add up now I have another recall for the power liftgate control module, recall #R27 as I cannot get this recall fixed yet because I was told by dealership they havent started manufacturing the parts yet. Lastly, last week I went to start vehicle and it would not start. Took a few times and had to give it gas for it to start. Today Sept. 7th 2015 vehicle would not start. Had to get it jumped and going to call dealership tomorrow to get this checked out.
I have the V6 automatic. The transmission has always been a little off and I have adapted my driving style to cope with the hesitant acceleration and the clunking/lurching when when accelerating and decelerating. The Florida turnpike traffic has been stop and go since the schools reopened two weeks earlier. Since I spend more time in stop and go traffic, the transmission number of hesitation and lurching events have skyrocketed. Most recently the vehicle lurches violently forward when accelerating and slowing down at approximately 10 mph. The severity of the lurch has increased and the last even threw my head forward enough to strain my neck resulting in several days of soreness. This transmission is beyond quirky and in my opinion poses a threat to vehicle occupants as well as other vehicles directly in from of it. The vehicle is awaiting diagnostics at the dealership who advised they are waiting for a decision from corporate whether to service the transmission or replace it completely. Previously the PCM/tcm were flashed in June 24th 2015 @ 3289 miles. Complaint has been addressed to Chrysler as well.
Transmission stalls alot and is very sluggish, really afraid to let my son ride in the Jeep because im scared we will get hit because you have no power to get out of the way. My Jeep always would not start today and when I tried cranking it the brakes felt like a rock and could not be depressed, ,, that could really cause a problem and get myself and others hurt if the brakes did that while driving, thank god I was not on the road this accured in my driveway. Scared to really drive this Jeep but I pay $940 a month and you would think this thing would run and drive and be safe but im now wondering about this and I have only had this Jeep since July 20 15 and it only has 1977 miles on it.hope this info may help others.
The transmission issue has been occurring intermittently, but the Jeep in inoperable when the transmission failure is occurring. The transmission has failed to engage when starting the car or when the auto start/stop sequence occurs while driving. The screens pop up on dash including 4WD failure, parking brake failure, and service transmission. I have now brought the Jeep in 3 times in the last month with the same unresolved transmission issue. On the first occurrence, the vehicle was towed into the local dealer, the second time I drove it in after restarting the vehicle and the tcm was replaced. The third time, the dealer was unable to repeat the issue and apparently the codes cleared. The interesting part about the third time was the fact that uconnect sent me an email warning me of the issue. I have very little confidence that this issue will not reoccur. The key takeaway of the issue is once I restart the vehicle several times the transmission eventually engages and the vehicle is drive able. The transmission light remains on, but will clear sometimes.
The powertrain is frequently unresponsive and there is often a significant lag time between pressing the accelerator and receiving any response from the powertrain when trying to accelerate from a full stop. Sometimes the vehicle responds immediately but other times it feels as if it can take a full second or more for the vehicle to respond. While this is not a big issue when accelerating from a stop light, this has become a significant issue when making a left turn across oncoming traffic because the vehicle cannot be counted on to respond and begin accelerating in a timely manner. The dealership service has responded that problem may be my driving or my inexperience with the active assist II transmission, but my previous car was a hybrid, I know about engines stopping at signals. Nevertheless, the car stalls less if I disable the active assist every time the engine starts, although not completely. The dealership said they reprogrammed the system but the problem still exists.
Check engine light came on. Took to the dealer and transmission needed to be replaced. New transmission isn't any better than the old one. Didn't like the old transmission from week one.
Purchased a brand new 2015 Jeep Cherokee Friday August 28th. On August 30th with less than 300 miles on it my Jeep Cherokee's transmission seemed to fail going about 60 miles an hour on the highway the transmission abruptly slipped causing the vehicles rpms to spike near 4000 RPM. Along with an abrupt loss of speed. Transmission service light immediately illuminated. After exiting the highway and coming to a stop the transmission was making a horrible banging noise while trying to shift into first gear. I will be going to a dealership tomorrow to have it fixed since it is a Sunday. Only 300 miles on the vehicle! I'm scared to drive it.
The powertrain is frequently unresponsive and there is often a significant lag time between pressing the accelerator and receiving any response from the powertrain when trying to accelerate from a full stop. Sometimes the vehicle responds immediately but other times it feels as if it can take a full second or more for the vehicle to respond. While this is not a big issue when accelerating from a stop light, this has become a significant issue when making a left turn across oncoming traffic because the vehicle cannot be counted on to respond and begin accelerating in a timely manner. The transmission has been replaced under warranty and the transmission/powertrain software module has been "re-flashed" under recall but neither repair has fixed the responsiveness issue.
The contact owns a 2015 Jeep Cherokee. While driving at various speeds and approaching a stop, the vehicle stalled without warning. The vehicle also failed to accelerate up a hill at 60 mph. The failure recurred numerous times. The vehicle was taken to the dealer where the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 5,000. Updated 11/09/15 the consumer stated at 5,000, the accelerator pedal did not respond. Also, the vehicle stalled at intersections. Updated 12/24/15.
I bought the car mid October 2014 and began noticing it did not shift properly - would "hang up" in lower gear when it should shift. Took it to the dealership (mileage aprx 2,500) which said it was "throwing codes" so they adjusted the transmission. This still did not correct the issue so I took it back and they said they could find nothing wrong but did make a minor adjustment but the problem continued to get worse. At aprx 5,700 miles they put a new transmission in the vehicle (probably May 2015). In June, the vehicle began to falter when it was trying to shift and while driving (happens at any speed) and, while sitting at stop lights it would surge forward with my foot on the brake. The dealership has adjusted it twice since then. The dealership has offered to sell the car at auction for me and Jeep wants to send in a "star repair" team to work on the vehicle some more. I have had this car already worked on 5 times and no one has a clue of what to do to repair it. It is dangerous in that when you pull into traffic and the car falters/stalls out it can create a potential wreck or when it the engine surges on its own a risk of running into something exists. I don't think selling it at auction just to pass the problem on to someone else or "hanging parts" on it in hopes they can fix the problem is the answer. The car now has 10,600 miles on it; has not been abused and still does not run properly or safely. I think this vehicle is a lemon and both Jeep and the dealership do not want to take responsibility for a faulty product that is dangerous to drive
The contact owns a 2015 Jeep Cherokee. While the vehicle was parked, it rolled backwards. The contact also stated that, while driving at approximately 55 mph, the vehicle failed to accelerate over 50 mph. The vehicle was taken to the dealer where the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 7,190.
Vehicle purchased end of August, noticed hard shifting and RPM surge almost immediately. Software update in December, by the end of Feb. Vehicle was going into what the dealer termed as limp mode, service engine and trans. Indicators loss of power, parking brake comes on etc. Transmission replaced in March at 5000 miles. Since then the vehicle has had several software updates to no avail. Dealer currently has had vehicle for 10 days to replace valve body and a harness. Acuras with these transmissions have supposedly been recalled. Why hasn't Chrysler done the same before someone gets seriously injured or worse.
The transmission sometimes hunts for the proper gear. It also has tried to accelerate when slowing down to a stop. I live on a mountain and when descending I manually shift the transmission to 3rd gear, but when I do, the car will speed up before slowing down. This will cause a problem on snow covered roads. After doing some research, I found that other Jeep owner's had the same issue and re-flashing the control module did not resolve the problem, so I have not taken the vehicle back to the dealer for the re-flash.
The contact owns a 2015 Jeep Cherokee. While driving at 30 mph, the accelerator pedal was depressed, but the vehicle failed to accelerate as the rpms increased. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 12,000.
A D V E R T I S E M E N T S
- Sunbury, OH, USA