The vehicle sometimes hesitates to accelerate when stepping on the gas after coming to a rolling stop or a complete stop. This happens with the auto start/stop off. I just purchased the vehicle and this happens almost every other time I drive.

- Eagan, MN, USA

Vehicle jumps back when exiting off interstate at high speed to lower speed. Once yielded or stopped and hit gas pedal to move, vehicle jumps, pops, doesn't engage to move forward on acceleration. When stopping at a sign, have to be completely stopped so vehicle kicks back then when accelerating, there is a hesitation. Vehicle kinda leaps forward at faster speed then what pressure is on the gas pedal. This has happened numerous times.

- Poquoson, VA, USA

Has check engine light on and says service park brake. The traction and parking brake light is on. It will not shift into gear. Jerks really bad and makes a loud noise when you can get it to shift. My Jeep was parked out front of my house.

- Mount Vernon, IN, USA

Shifter--the vehicle is rendered inoperable when shifting from park to reverse or to drive. While we've tried to find a pattern, the issue's recurrence is unpredictable and has yet to be diagnosed despite countless trips to and conversations with our dealer and with Chrysler. This is the second report we've filed about this vehicle with the NHTSA (6/19/18). Summary: The dash displays/flashes "service shifter"/all other component lights, warning bells ring and every gear light on the shifter lever illuminates. Some incidents prevent the vehicle from shutting off/restarting or for the brake pedal to depress. We've learned we must shut the car off and restart, sometimes 2-3 times, in order for it to become operable. The check engine light stays on for varying amounts of time. The issue has occurred while driving and for our safety we must stop, shut down and restart; it also has occurred while attempting to pull out at an intersection or out of our driveway, both of which are frightening since we find ourselves stuck in the path of oncoming traffic. Acceleration issues--in addition, abrupt lurching forward, hesitations after stopping and lack of acceleration power (gas pedal is to the floor but car won't pick up speed) have occurred. We have had it to two dealers only to be told that the check engine light must be on to diagnose; the one time it was tested, the event wasn't active and the codes were stored (over 40 were displayed) and of no help. They only will say that the car is losing communications and despite all that's been done to this point, can't guarantee they'll ever be able to determine a fix for it. The PCM has been reprogrammed four times; tcm has been replaced/updated four times; shift lever assembly replaced; shift lever greased; trans axle wiring harness replaced two times; shift lever bezel/wiring replaced.

- Cabot, PA, USA

Immediately after starting vehicle, all lights on shifter (P R N D) turn red. Service shifter appears in display and remains until vehicle is turned off. Will not display odometer or any other info while service shifter is displayed.

- Bristow, OK, USA

Zf 9 speed transmission, it is not safe to operate in a low speed city driving condition, at a low speed when I press gas car wont move and then suddenly car jumps. Just like when you release clatch in a manual car at a high RPM,

- East Elmhurst, NY, USA

This has happed to over 20 times. When putting my automatic transmission in reverse, the screen displays ' service shifter' I have taken to two dealers and was told they could not duplicate because code resets itself. I am worried as I am a senior citizen and need a reliable vehicle. It seems the dealer can't be bothered to find the problem

- Middle River, MD, USA

Oil cooling housing cracked it cost me $624 to replace. The housing is made of plastic, there's no way that's going last with the heat of the engine

- Minneapolis, MN, USA

Car loses power in the first 3-7 minutes of driving. I am starting my car, pulling off, and the car loses power, says something putting the car in parking gear. It has stopped in the middle of the street. This is dangerous. It has happened multiple times. It only happens when I first start the car in the morning. It does not happen teh rest of the day.

- Dallas, TX, USA

Service shifter lights keep coming

- Saint Cloud, FL, USA

Transmission lurches when shifting going down the road. Hesitant to start moving from a complete stop. When coasting down hill feels as if transmission shifts in to neutral and vehicle begins to accelerate. All instances were on city streets.

- Omaha, NE, USA

Not switching gears properly. There's a hard jerk/thrust while trying to automatically switch gears. Thought I got rear ended how hard it jerked! while turning on a very busy highway car has went from drive to neutral several times while driving. Which can cause a major accident. Almost did! this has happened on several occasions can't recall specific dates and times but just recently on 02/09/2020

- Baton Rouge, LA, USA

Vehicle hesitates from stop and then after a couple of seconds lurches forward. Very concerning when pulling out into traffic as you are never sure how quickly it will accelerate. Has been occurring since we bought the vehicle.

- Quarryville, PA, USA

Went to start vehicle and all shifter lights came on as well as a message which read "service shifter". was unable to drive vehicle. Later restarted vehicle and message was gone. This is the first time this has happened but it appears that hundreds of others have reported the same issue on this site.

- Quarryville, PA, USA

Beginning in 2018 until present, the 2015 Jeep Cherokee delays shifting between 2nd and 3rd gear. This typically occurs while at a stop light, stop sign, or yield sign. The result is a hesitation of the vehicle to move forward followed by a sudden lurch forward. This dangerous maneuver has caused many near miss accidents and is incredibly unsafe.

- Midlothian, VA, USA

The service shifter notification has come in multiple times. It has been in the shop to be fixed twice. It has since come on again. It sometimes comes on when the car is started, other times it comes on while driving.

- Hampden, ME, USA

Since 2015 when the Jeep was purchased I have had several times when the rpms would go up to 3 or 4 and I was not accelerating the gas when it happened. It acted like transmission problems. The Jeep dealer could not fine anything wrong and would update the computer, it would last for several months and then the same thing would happen. On Saturday February 8th 2020 I parked the car in a parking lot and returned 3 hours later to a car that would not start, lights would work and the battery appeared dead. I got a hotshot to try to start the car. It did start but there was no power steering, no power brakes, the engine was running rough and the lights were clicking off and on. The code stated service transmission restart in park with vehicle at zero speed. And would change to service park brake. When I turned off the car it would turn on again and it was towed to the Jeep dealer and they will look at it on Monday Feb, 10th. I will know more at that time.

- Parkville, MD, USA

While my pregnant wife was driving to a doctors appointment, the 2015 Jeep Cherokee suddenly lost the ability to accelerate. The vehicle was traveling at 45mph when this event occurred. The Jeep finally slowed to a stop in the middle of the road. The engine continued to run, but the vehicle would not move. The vehicle was turned off and then turned on again. When placed in 'drive' the vehicle made a loud thud. When the vehicle was placed in 'park' it made a grinding noise. The vehicle's parking brake suddenly engaged and could not be turned off; this made it impossible to move the vehicle to the side of the road. We waited 30min for a tow truck to move the vehicle from the middle of the road to a Firestone for evaluation. Firestone indicated that it was a problem with the transmission. We then had to tow the vehicle to whitten brothers Jeep dealership for evaluation. We were informed that the vehicle will likely not be covered by the powertrain warranty due to the time requirement. The 2015 Jeep Cherokee only has 83,000 miles. I bought this vehicle new in Jan 2016 and expected the vehicle to last 15-20 years. If my wife had been driving to work instead of a doctors appointment, she could have been stranded on the interstate with vehicles driving 65+ mph; this would have resulted in a serious accident with injuries to my wife and unborn child. This is a huge safety concern that Jeep is obviously not taking seriously.

- Midlothian, VA, USA

Service shifter notification keeps coming on.

- South Holland, IL, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that while his wife was driving approximately 65 mph, the service transmission warning indicator illuminated. The RPM revved up while stopped at a traffic light, the check engine warning light illuminated and a chime was heard. The contact pulled the vehicle off of the roadway and shifted into park. The contact stated that with the brake pedal depressed the vehicle still lunged forward. The vehicle was turned off and back on and the contact drove the vehicle to the residence. (Jeep Chrysler Dodge Ram of vacaville located at 681 orange dr, vacaville, ca 95687) was contacted and an appointment was scheduled to have the vehicle diagnosed which was still pending. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 18,000.

- Fairfield, CA, USA