CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
20,990 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee suspension problems

suspension problem

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2014 Jeep Cherokee Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #37

Dec 052015

Cherokee

  • 0 miles

A D V E R T I S E M E N T S

In less than a year chysler Jeep has replace transmission, radio, read trunk door handle. Dec 5 2015 car started jerking again like this may -July 2015 and then @3:30pm 12 /5 /15 Cherokee stop in the middle of the intersection of 13 mile & utica. I had my 7yr old in the car and avoided traffic accident pulled over and it suddenly stopped again. Fortunately was able to get home was only five minutes away. Placed complaint to Chrysler they towed the vehicle 12/7/15. However yesterday 12/7/15 @6pm roseville Chrysler Jeep dealership service:(888)409-5930 called to tell me it was my error that Jeep Cherokee stop working because it was "due an oil change in October". I told repair shop my husband and I need to speak to a manager because 1st I received no light signal or notification from this digital display stating I needed an oil change which is provided by 2014 Jeep Cherokee second there is no way the vehicle should have been dry out of oil unless there is leak or something caused oil to dry up. This vehicle is a lemon and is dangerous and all I want is to exchange for another vehicle that is not a Cherokee. July 2015 Chrysler customer care dept. Said my case warranted a vehicle replacement but since roseville Chrysler Jeep have received their money from allay bank they refuse to assist me. This vehicle is dangerous and want to cancel my lease agreement - I pay my $380 lease on time every month I deserve a reliable vehicle from roseville Chrysler Jeep

- Sterling Heights, MI, USA

problem #36

Nov 122015

Cherokee

  • 31,000 miles
After dealership replaced transmission at 30,000 miles for improperly shifting we noticed a burning smell and noticed new transmission was slipping and not shifting properly. We called the dealership and was advised that the not get it in to be checked for another week and a half. At 9:10pm I went around the corner about 4 blocks to visit with a friend and left and came back to my home where I noticed smoke coming from underneath the hood. Upoing the hood I saw light from a flame and extinguished it using a garden hose. Minimal damage but fire non the less. Chrysler corporate stated I can not drive it and to let it sit un touched. I have a daughter to get to school and jobs to do that pays my bills. Three days pass I call Chrysler again and state I am going to fix the vehicle my self and send them a bill. I tighten the transmission lines they did seem loose. No transmission still leaking. 15 days later still no word from crysler. I have a $28,880 paper weight in my front yard costing me $380 a month. I have called crysler every day for a 2 weeks and all they can tell me is " its in our legal department". no call, no loaner, nothing. An expensive paper weight costing money.

- Duncan, OK, USA

problem #35

Nov 192015

Cherokee

  • 35,000 miles
While driving straight, around 4pm on dry pavement, with a vaild drivers license, at 25 mph on a residential street with a 40 ft right of way, my cars suspension/ a frame broke into pieces, cause me to crash into a parked range rover. My front passenger wheel just about cane off. Further inspection of the crash reveled that the steering knuckle/lower control arm had broken into pieces. Air bags did not deploy.

- Cincinnati, OH, USA

problem #34

Oct 152014

Cherokee 4WD 6-cyl

  • 290,006 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. While flat towing the vehicle with the rv and driving over very rough terrain at 25 mph, the Jeep would wobble out of control. As a result, the contact would lose control of the rv. When the failure occurred, the contact would have to pull to the side of the road to correct the failure. When the vehicle was restarted after it had been towed, the stability control and steering warning lights would illuminate. The manufacturer and dealer were contacted about the failure, but were unable to resolve the failure. The failure mileage was 290,006. Updated 01/20/16

- Palm Bay, FL, USA

problem #33

Oct 162015

Cherokee 6-cyl

  • 10,600 miles
We use this car as a daily driver and also flat tow it behind our motorhome. We are unable to continue to tow the car, because it has a dangerous front end wobble while being towed. We have ten years experience towing cars behind our motorhome. I have been told by other owners of the same model that they have experienced the same problem. Jeep has been informed, but has taken no action to correct the problem. We feel this wobble could result in serious injury or death it not corrected. Thank you [xxx] and [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Box Elder, SD, USA

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problem #32

Oct 182015

Cherokee

  • 14,000 miles
On 10/18/2015, while flat towing my 2014 Jeep Cherokee at approximately 60 mph on I-5 near san clemente, ca behind our rv, we suddenly experienced a violent side to side swerving sensation. While working to control the rv, I viewed via the rear camera, the Cherokee rocking side to side, violently shaking the rv. The 2014 Jeep Cherokee is specifically designed to be flat towed behind the rv, and was connected to the rv with a blue-ox towing system. I had previously towed the Jeep Cherokee approximately 14,000 miles prior to this event with no problems. The violent swaying continued through the braking process, and did not cease until the vehicle came to a complete stop. After stopping on I-5, a preliminary investigation did not identify an obvious cause such as a flat/soft tire on the rv or Jeep, loose or damaged tow bar. I slowly exited the interstate and parked in a safe location for a closer inspection. Turning the Jeep's ignition to "on" without starting, I noticed my check engine light and electronic stabilitycontrol light were illuminated. After checking various rv forums, I discovered that others with 2014 Jeep Cherokee had experienced the same issue which seems to resolve itself after stopping the vehicle. I continued on my journey without any additional problems and the warning lights on my dash reset within a day or so. It appears to be a unique problem to 2014 Jeep Cherokee according to various rv forums. My 2014 Jeep Cherokee is equipped with the active drive II transmission specifically designed for flat towing behind my rv.

- Mooers, NY, USA

problem #31

Sep 212015

Cherokee

  • 22,000 miles

A D V E R T I S E M E N T S

Experienced an uncontrollable car wobble problem three times, while flat towing our 2014 Jeep Cherokee behind our motor home in September on trip from Wyoming to Michigan. An irregularity in the highway initiates a violent side to side wobble of the entire vehicle which appears to attain a natural frequency that requires bring the vehicle to a complete halt to stop the oscillating. The third time this occurred was life threatening on I-80 South of Chicago at rush hour with five lanes of traffic at 60 plus mph. Luckily, I was in the outside lane where I could get my rig off to the shoulder and stopped. This is a major safety issue which other people are experiencing with the new Jeep Cherokee. Even though Chrysler specifically designed the new Jeep Cherokee to be flat towed behind a motorhome, and was one of the main reasons I bought the vehicle, the unpredictable danger the wobble prohibits flat towing. A fast growing number of consumers who experiencing the same problem need assistance from Chrysler on how to remedy this problem. Please instigate an investigation into this issue with Chrysler as there has been no acknowledgement of the problem on their part. We have our travel plans on hold until we can have a remedy to the problem.

- Battle Creek, MI, USA

problem #30

Aug 152015

Cherokee 4WD

  • Automatic transmission
  • 12,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 35 mph on an uneven road surface with another vehicle hitched to the vehicle, it began to shake violently. The vehicle was taken to the dealer but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. MA 10/14

- Lake Wales, FL, USA

problem #29

Aug 232015

Cherokee

  • 20,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 65 mph, the vehicle decelerated and the engine continued running as the check engine light illuminated. The vehicle was merged to the side of the road, where it was turned off and restarted in order to reset the system which resumed normal operation. In addition, the contact received notification of NHTSA campaign id number: 15V461000 (equipment). The vehicle was taken to a dealer, who was unable to diagnose the failure. The manufacturer was made aware of the failure. The failure mileage was 20,000.

- Williamsville, NY, USA

problem #28

Aug 052015

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 14V392000 (suspension) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Masa, AZ, USA

problem #27

Jul 142015

Cherokee

  • 14,200 miles

A D V E R T I S E M E N T S

Shortly after starting our 1500 mile trip on July 14 crossing a bridge the monaco diesel pusher motorhome towing a 2014 Jeep Cherokee 4X4 latitude with active drive II shook badly front-to-back and side-to-side and would not stop until I pulled over to the side of the road. Normally a bump will cause the mh to shake front-to-back momentarily. I got out and checked around and under both vehicles and found nothing amiss. Got in and headed on our trip. A couple of times that day the mh shook when hitting a bump but not as violently as earlier. No more shaking on the trip and no apparent damage. The Jeep had been disengaged and reengaged from the motorhome a couple of times with no sign of damage. We traveled from bryce canyon national park to capital reef np on 20 July over a curvy, hilly highway. At capitol reef we disconnected the Jeep and found the passenger side tow bar/tab had damaged the shroud in the front of the Jeep. We drove the mh and Jeep separately to moab, ut for repairs. When the mechanic removed the lower front shroud on the Jeep and inspected the damage he found the welds on the Jeep aluminum bracket that the tow-bar base-plate was fastened to were broken on the passenger side and cracked on the driver's side. We continued driving both separately to our home.

- Scottsdale, AZ, USA

problem #26

Sep 012014

Cherokee 4WD

  • miles
2014 Jeep Cherokee. Consumer writes in regards to vehicle wobbles and sways when flat towing behind consumers motor home and parking brake issues. The consumer stated the wobbling or swaying occurred when a rough spot was hit in the road. The consumer stated the incident happened several times. It was an intermittent problem and can not always be duplicated....updated 03-10-16 updated 11/01/2017

- Lancaster, TX, USA

problem #25

Feb 162015

Cherokee

  • 8,500 miles
The contact owns a 2014 Jeep Cherokee. While driving at 35 mph, the vehicle would vibrate. The contact received a recall notification for the rear suspension shock absorber; however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 8,500.

- Phippsburg, ME, USA

problem #24

Feb 112014

Cherokee

  • 1,304 miles
Grinding noise in front end, shifting hard with loud clunking noise, high pitch squeal when cold, engine miss when drive like a shutter, shift the car in drive - car went into drive but wouldn"T engage and dash was flashing like the computer didnt know what it was doing, exhaust sputtering noise.

- Armada, MI, USA

problem #23

Sep 022014

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the recall notice for NHTSA campaign number: 14V392000 (suspension) was received in September of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.

- Wayne, MI, USA

problem #22

Sep 152014

Cherokee 4WD 4-cyl

  • miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V041000 (air bags) and 14V392000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure...updated 05/19/15 the consumer stated the recall was completed. Updated 9/16/2015

- Marblehead, OH, USA

problem #21

Oct 152014

Cherokee

  • 3,500 miles
Mac haik Dodge Chrysler Jeep Ram; 10/15/2014 - visited service center for inspection to confirm recall affected my Jeep. They indicated that it did and would order parts for replacement. 03/05/2015 - still no parts or repairs completed, called dealer on 3 occasions in the last 5 month and they stated that parts are still on order.

- Georgetown, TX, USA

problem #20

Oct 072014

Cherokee 6-cyl

  • 10,600 miles
The first incident in October Jeep came to complete stop on highway.also would accelerate on its own. It was towed to dealership. They drove it sent info to Chrysler they said it needed transmission replaced. Was in shop 22 days. Dec.30 2014 towed back to dealership, for several issues. Would not take off when you pressed gas pedal after 2 attempts it lunge and began moving, driving in traffic pressed the brake and it did not slow down instead it speed up after pressing break harder it slowed. Few days later it would not shift out sounded like it in first gear.they once again replaced the transmission and updated the soft ware. It sounds like the shocks are bad but they didn't address this issue either. It rides and feels like it sways all over the road. This Jeep Cherokee latitude was bought new in 2014. I think it is seriously a road hazard.

- Berryville, AR, USA

problem #19

Sep 242014

Cherokee

  • 3,500 miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign id number: 14V392000 (suspension) however, part was unavailable to perform the recall repair. The vehicle was taken to a dealer and the mechanic confirmed that the vehicle experienced the failure but no further information was provided. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 3,500.

- Green Bay , WI, USA

problem #18

Nov 202014

Cherokee 4-cyl

  • 17,000 miles
The owner of a 2014 Jeep Cherokee latitude purchased this vehicle in may of 2014. Within 3 months I noticed having problems with the dash board with lights or instrument cluster not coming on when vehicle is started. I figured it was a fuse and did not immediately have a concern, but this has occurred at least three times. I take the car to the dealer and reported grinding noise when I turn steering wheel, dash lights going out, and concern of not receiving the gas mileage that I should be receiving. The dealer at Jeep Chrysler at local state diagnosed as the rack and pinion and needed to be replaced. I travel out of state and during my visit the dash board lights are out again and disables me not to see how fast I am going or how much gas is in the car. I take the car to the dealer and the dealer reports it's the instrument cluster.

- Redfield , AR, USA

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