CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
29,263 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I experience unintended acceleration when coasting. When the car attempts to down shift, there is a sudden increase in the engine rpms and a sudden and unintended increase in speed. I have gotten no satisfaction from the dealer or Chrysler. They claim that it is the way it was designed to operate. I asked the Chrysler representative to put that in writing and she refused. Note: When this occurs my foot is on neither the gas or brake pedals. This occurs mostly on level street and highways. Attached is a copy of the latest of many service request.
'forward detection limited' ; auto cruise control on while vehicle moving 55 mph in traffic. Forward detection limited warning lit up on dash screen then went out
If you slow down then try to speed up the vehicle hesitants at some point it bangs into gear then takes off.I almost was in an accident trying to merge into traffic from a ramp onto a major highway when I applied pressure to the gas pedal the vehicle did not speed up it was like it was stuck in a low gear and would not accelerate this caused the person behind me to swerve around me so he could get ahead of the speeding traffic then my vehicle had a loud bang as it finally went into gear and took off like a bullet. Scared the hell out of me. So yielding in this vehicle is extremely dangerous. I know this happens so I am very cautous when driving as this could cause a major incident to happen and it is scary. I had several recalls on this vehicle and had them all fixed.took this to be fixed, but they can fix it. They knew exactly what I was telling them as they were getting complaints from other owners. Stop and go traffic and slow and go traffic is everyday life this is extremely dangerous to myself and others.
I attempted to stop for a stop light on a 4 lane road and the vehicle would not stop. It kept accelerating as I pressed the brake. I shifted into neutral and the tachometer was between 6000 to 7000 RPM. I hit the accelerator a few times and it dropped to normal RPM's. the stop light changed to green and I put the shifter from the neutral position to drive. The vehicle would not move for about 30 seconds.
After fixing the transmission recall. My transmission has once again started acting up. Jeep refuses to switch gears. Must service vehicle again. This is an ongoing issue, it seems, with multiple owners. Vehicle itself needs to be recalled immediately. Vehicle in motion. On highway. (both times)
- Norman, OK, USA
Search CarComplaints.com for these popular complaint phrases...
When the vehicle is in motion and on an incline (I.e. slowing entering a sloping driveway) the vehicle will pause like it is shifting into neutral, then accelerate quickly. When the vehicle is starting to move from a stop (I.e. red light) it will start slowing, pause (like it is in neutral - or skipping a gear) then surge forward. When driving the vehicle down a grade in town, after applying the brakes to slow, as soon as the brake pedal is released, the vehicle will speed up and the RPM's will jump over 2500. The vehicle will also increase RPM's and accelerate when slowing down from a 35mph zone to a 25mph zone. Sometimes whild driving in the city the engine will increase speed when depressing the accelerator pedal, but the transmission will not shift. After the idle or dead transmission moment the vehicle will lurch into gear. All of these issues occur regularly. This vehicle has only 27,000 miles on it. It has been doing it since purchase, and has become worse recently. The vehicle did have all of the other recalls performed except the latest NHTSA recall number 16V529 (I.e. reprogramming the computer) this has made the vehicle drive even worse than before. Reflashing the computer was completed in July 2016 it did not help. Jeep says that the transmission will "learn" the more that it is driven. My wife is now afraid to drive the vehicle because it is so bad.
The contact owns a 2014 Jeep Cherokee. After the vehicle was shifted into drive, the check engine and service transmission warning indicators illuminated. The accelerator pedal was depressed, but the vehicle failed to move. The vehicle was restarted several times, but failed to operate properly. The vehicle was towed to a dealer, but had not been diagnosed or repaired. In addition, when the vehicle was in the drive or reverse positions, it would hesitate and jerk violently. The contact also stated that while stopped, the vehicle inadvertently accelerated. The manufacturer was notified of the failures. The failure mileage was approximately 19,000.
On board computer, obstructing major traffic lanes, diagnostic trouble code (dtc) defaults the transaxel to neutral and complete loss of motive power. The loss of motve motive could cause crash without power. Updated 01/17/2017
My vehicle has had hard shifting ever since I purchased it brand new in 2014. There's a slight delay when accelerating which makes it very dangerous to turn into oncoming traffic. In January of 2016, my vehicle actually stopped on me while making a right hand turn when taking my kids to school. Luckily the vehicle stopped in the school zone so the oncoming traffic was approaching at a slow speed. It took me four attempts to get the vehicle started again. The service transmission light came on the dash. It had to be towed to the dealership three times in January because it would not start, or if it did, once I started driving the on dash screen would say "shift to drive" and then the "service transmission" light would come on. The vehicle stopped while in motion so I had to pull over and wait before starting the vehicle up again. I was told by the dealership that my vehicle needed a transmission update and a new battery. It was explained to me that a bad battery will cost this specific vehicle to have transmission issues. But after the update and the new battery, the hard shifting and the delay when accelerating remained. My vehicle is not safe to drive with my three kids in the car; the hard shifting makes it feel like we will get whiplash and the delayed acceleration makes it feel like the vehicle will can stop at anytime while in motion. I don't think the transmission update that the dealership does is a solution to this ongoing problem because it hasn't corrected the issue on my vehicle.
For the 3rd time - check engine light, check gas cap light come on, odometer starts flashing and vehicle loses all acceleration after those lights come up. You can floor the gas pedal and the vehicle will barely get to 40 mph. Last time it was brought to the dealership they performed flashes (3 weeks ago) and the issue went away. Happened again today while pulling out of a busy shopping center and the car lost the ability to accelerate and had to limp it home to be towed to the dealership. The dealership advises they are unaware of any issues like this however there are multiple reports of this make\model\year having this exact same issue. The first time it happened I was doing 80 mph on the interstate and the car immediately dropped to 40 mph nearly causing a collision.
Safety recall listed below. Notified 2 months ago. This can cause a crash without warning! I am not comfortable driving a vehicle that could cause serious bodily injury/death to myself or anyone else. VIN: [xxx] year: 2014 make: Jeep model: Cherokee limited fwd number of open recalls: 1 NHTSA recall number: Opens new window takes away from VIN lookup section> 16V529 recall date: August 22, 2016 manufacturer recall number: S55 summary: The transaxle wire harness on your vehicle may have been built with insufficient wire terminal crimp(s). This may cause an intermittent high electrical resistance in the transaxle wire harness circuit(s). A high resistance circuit(s) in this wiring harness will cause the on-board diagnostic system to set a diagnostic trouble code (dtc). When the dtc is set, the system defaults the transaxle to neutral and the customer experiences a loss of motive power. Safety risk: The loss of motive power could cause a crash without warning. Remedy: The transmission control module (tcm) must be reprogrammed with new software. The new software strategy will eliminate the transaxle shift-to-neutral condition for this issue, place the transaxle in a fixed gear limp mode and illuminate the malfunction indicator lamp (mil) if a high resistance circuit is detected in the transaxle wire harness. Recall status: Recall incomplete. Remedy not yet available information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall car bucking when shifting into gear. Also there was a knocking noise when driving at different speeds and when turning the wheel or going over bumps. It got so bad that it sounded like my tire was going to fall off or the underneath of my car. Also my car was shaking when it would hit a bump. There was also a whining noise that would occur when I turned my wheel either way. This problem has been occurring for almost two years now, everytime I brought it back to the dealer they stated that my "car was fine" was not until I brought it to another mechanic that they told me it was my front passenger wheel ball joint. This would occur while the car was on the highway or side roads, as long as the car was in motion. Also my car would have problems when shifting. The car bucked on my on the highway when I was going 65 the car lights started flashing and I got warning lights stating to put car into desired gear, check oil and transmission. I pulled into the break down lane and put the car in park. Turned the car on and off & the same thing happened.
Three times in the last year (10/26/15, 1/1/2016, 10/17/2016), my Cherokee has lost all speed while on the freeway going 60mph. The dash lights start flashing including check engine, park immediately traction control, and service transmission. The gas pedal no longer works and the car loses all speed in 4-5 seconds. I have been forced to cut across all lanes of traffic to park on the shoulder. The engine never turns off, but when I try to press the gas pedal, even flooring it, the car does not move. The dealer has "rewired" the wiring harness and replaced the transmission control module twice. This is an incredibly unsafe issue with this vehicle making me afraid to drive it.
Sudden unintended acceleration (over 2000 RPM) when breaking or coasting to a stop. Vehicle speed control component needs to be reprogramed or replaced in automatic transmission. Problem not fixed during last checkup.
When at an average rate of speed (55mph) while driving on a curve (there is a bump in the road at the spot I am referring to), when the Jeep hits it, it has a death wobble in the front end!!! cruise control speeds up on a very small decline in the road every time used!!! from a stop, the car has a hard shift when beginning to press accelerator!!! hands free voice gets my voice request wrong almost every time!!!
Takada recall transmission shifts hard in 1 -3 gears, hesitates on acceleration, stays in low gear on steep incline, drops into neutral uncontrolled and lunges car forward when shifting through first three gears.
Car was parked and upon startup produced a loud bang. Car reversed after a jerk and a complete loss of power. Turned car off and turned it back on. Felt like it rode in neutral without the ability to accelerate. Almost caused an accident. I had my child in the back seat. Every light on the dashboard lit up-failed transmission ect... I have photo documentation.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 45 mph, the vehicle downshifted while the accelerator pedal was depressed without warning. The vehicle was taken to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.
A D V E R T I S E M E N T S
- Glenolden, PA, USA