This has been the WORST, MOST HORRIFIC experience I've ever had to go through!!!

I bought a new 2014 jeep Cherokee on March 25th to have it in service twice already because the engine is grinding and screeching every time we accelerate, the transmission knocks when we change gears, and there is a clicking coming from behind the dash board every time we shift.

I take the car in to be looked at to be told there is nothing wrong with the car (are you kidding me!?). To have the same problems with the engine and take it back again on May 17th, have a tech acknowledge there is a problem with the engine, have the car in the service area for over a month waiting for this invisible factory representative that supposedly came by on Monday, June 23rd, test drove the car, and said, "yes, this is normal. This is a new engine and its supposed to do that" (again, ARE YOU KIDDING ME!!!??).

I specifically asked to be informed when the factory rep was there so I could address MY concerns (after all it just happens to be MY car!) with him/her....no one informed me; I'm told via a Chrysler rep, after the fact, whose only vague answer is to say, "your car is running at factory specifications." Jeep Sansone Service NEVER updates me or calls me back and I'm always the one reaching out for updates.

I've asked for copies/records of the service details each time I was there so that I could confirm that my concerns were properly documented, to be told they could not provide me those documents till my car was fixed...I HAVE YET TO RECEIVE ANYTHING!!!

I was told that since I may not have had many cars, which would limit my experience with how engines and transmissions normally sound/work, I wouldn't be able to tell if a car is working normally (how VERY male chauvinistic of your service department!!!)

So, in response I asked to compare my car to a brand new car on your lot, told that I could but once I got to the dealership, I wasn't able to drive anything or compare anything. "No need since we know there is a problem with your engine...the good news is that your not lying, the bad news is there is something wrong with your engine."

So, if one of your techs acknowledges there is a problem, how the hell does this supposed factory rep just come in, test drive the car, and dub it "working at factory specifications" !!!??? That leads me to believe either your products are made at sub-standard quality, or this is just Chrysler not taking responsibility for a defective car.

Not only won't the fix the engine but after talking to the case manager assigned to me by Chrysler (Jenny, who says she is my advocate), she tells me that there is nothing she can do, they won't fix the car and that I need to go pick it up.

I asked if I could speak to the factory rep so that I could voice my concerns and he or she could explain to me why this is "normal", I was told no, it's against our policy.

I asked if I could have another factory rep look at the car...I was told no.

I asked if I could get the factory reps diagnosis in writing...I was told no.

I asked if I could get documents or records of what the tests the factory rep performed...I was told no, it's against our policy to provide anything in writing.

I asked if I could get a copy of those policies...I was told no, it is against our policy to share our policies.

I asked if I could compare my engine to another car to see if it normal...I was told that is up to the dealership.

I asked her to send me an email so that I could list my requests and she could list her responses in writing and she told me that would send me an email but that she would not put anything in writing.

I asked for the contact information for her litigation department to provide me lawyer...she told me no, that it was against policy to give me that.

Jeep took my money, give me a defective car and all I get are Nos...I HATE JEEP CHRYSLER!!!!!!