CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
6 / 0
Average Mileage:
34,884 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle dashboard gave me a "service park brake" message. The emergency brake would automatically engage if attempting to shift the car into park. The emergency brake could not be disengaged. The vehicle was towed to a Jeep dealership. The dealership has determined that the "park brake module connector" and surrounding wires have corroded due to water intrusion. They told me the car is considered unsafe as if it were to be driven the e-brake could engage at any moment. They also determined there is water leaking into that area of the car i.e. the rear left cargo area where the brake module sits. My online research has determined this is a common issue, and Jeep has not had a recall or notices about it. The water leaking could come from the sun/moon roof or the wheel well. Please visit this link and others like it to see that many people are having this issue with no long-term solution per the manufacturer. Some people have reported multiple failures of the park brake module on the same vehicle with the repair costing $1k+ each time. https://www.jeepcherokeeclub.com/threads/water-leak-in-your-trunk-check-this-fix-out.245382/
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. Additionally, the vehicle failed to start, and the alternator was replaced. The failure mileage was 2. Parts distribution disconnect.
The contact owns a 2014 Jeep Cherokee. The contact stated that the power liftgate was not engaged. The power liftgate warning light was illuminated. The instrument panel and interior lights remained illuminated and drained the battery. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.
1) PARKING BRAKE MODULE - Water Intrusion has caused the parking brake to malfunction, turning itself on and sometimes getting stuck in the on postion. I paid $700 to have it replaced and it went bad again with the same error code...Water Intrusion. Dealer wants to charge me to fix it again eventhough there is a Service Bulletin #08-060-16 out for this issue. 2) Power Liftgate Module - Still waiting on a fix for this from FCA. Last update was 5/23. Now my liftgate is malfunctioning. When I press any of the four ways to open the liftgate it will only go up halfway. I have to push it up the rest of the way. Then when I press it to close it will not close on its own. I have to manually close it. I called 2 dearlerships and they have no solution. One said they couldn't even look at it for 2 weeks. The other said 3 months! This is totally unacceptable!
- Oak Park, MI, USA
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The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a complaint was filed. The contact had not experienced a failure. VIN tool confirms parts not available.
FCA recall #49A (NHTSA recall 23V338000) was issued 9 months ago that warned that my 2014 Jeep Cherokee may spontaneously burst into flames at any time posing a threat to passengers or any structure containing the car, i.e., my garage/house! I repeat: 9 months ago! I have contacted several Jeep dealers and the Jeep recall hotline and no one, I repeat, no one had any information about any fix pending. Could you please do something about this" Can you imagine worrying about a car bursting into flames for 9 months" Please help!
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer and an unknown dealer were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the tailgate had failed to open after several attempts with a burning wire odor entering the cabin of the vehicle. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the key fob failed to open the liftgate intermittently. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 44,000. VIN tool confirms parts not available.
4 days after owning the Jeep a service 4WD light came on. It-??s been in the shop since the beginning of December 2023. They-??ve found multiple wiring issues along with a burnt module and problems with the 4WD actuator. The recall on the Jeep is also for a wiring issue.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle began to shake, after which it lost motive power and suddenly jerked forward. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the PCM wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:?23V338000 (Electrical System, Structure), and the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 103,000.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall 49A/NHTSA 23V-338. It has been over six months since I received this recall and there is no repair/fix available yet. WHEN WILL THIS BE CORRECTED"??? Parking my car outside in this COLD weather is not good for the car or me. When will this be remedied???"
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear liftgate door was inoperable. The vehicle was taken to the local dealer who informed the contact that the failure was related to the recall. The failure mileage was 160,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Loveland, CO, USA