Dear respected Sir/Madam, iam a doctor working in Kuwait, i was dreaming to drive Jeep Cherokee as one of my dreams. All customer here warning me not to buy in middle east due to bad maintenance after owning the car, and all comments of social media made me hesitate for two years until i took my decision to own one. i have jeep cherokee trailhawk(model 2014)...now i went to first maintenance service(10.000 Km), my car was perfect and everything was more than my expectation...but supervisor told me i have serious problem in my car (front part on left side ...???)and i should change that part immediately as its dangerous to drive like that. i had accepted as i was thinking its his job and they are professional. i took my car in the same day after (8 hours) and when i went out my car was swerving to the right side with notable vibrations on braking. when i call them back they had reassured me and told me that is normal....but unfortunately it was uncomfortable in my driving...also i asked for the replaced part to see by my eyes....(they did not make me see it.....and according to my 20 years experience in different car agencies im sure that i have the right to see and take that parts that had been changed ).. i want back on 20.000 service time this month(July-2017)....and i had insisted that the car has problem and not responding to their reassurance words...they after long debate response by sending one of their driver professional to test the car......who really was honest and told me that im true and its abnormal and that will need to check the car and driving wheels with break parts(and it will take 48 hours to finish replacing all parts...) after two working days ...no one call me....i had called them on third day asking about my car situation and why there is no update....they refer me to my car supervisor who reassure me and informed me that i can come on fourth day to take my car and he told me that he will explain everything to me face to face. on Fourth day....he called me morning and told me they not finish and i have to come on fifth day...i started to be worry about my car...but he again reassure me refusing to explain anything in phone.. on fifth day i called 12pm on my time to ask ........they told me that i can come 3pm to take my car....i went 3:30pm to find my car not finished yet and the responsible person went home and a new person come to deal with me.... who bring my car and told me...that no thing done for the car except normal service(change oil). i was more than angry....why five days......they tried to absorb me...and it was weekend they told me that i can take my car to enjoy my weekend and bring it back and they will fix all in one day.... when i took back my car...it was more worse and the surprise is fuel near to be ended while i gave them my car with fuel more than half...(about 25 liters gone)and when i went my work ...after i finished my duty ...my car did not work... i tried the number of Jeep service that they gave to me...no one answer for about one hour.. then because my brother is a mechanical engineering..i called him to diagnosis that was battery insult and he asked me How your agency can not discover like that...or warning you. I change my battery by new one to can drive the car which cost me more money.... that was not all........ add to that i had asked them to change my wheels as i drive long distance in hot weather.. also Jeep agency told me your tires good...i asked for grantee for their speech but they refused. now, i put my car in the service center and waiting for solution with feeling of disappointed as i did not hear experiences of others who deal with that agency. im losing my time.....my money with unresponsive and careless people .. Hope to find solution from company for that... Jeep as a car i know about it...but you loss your customers and reputation by your Representative persons who have not scene of customer service or care and i feel when i deal or talk with anyone of them by unprofessional. waiting from you soon

Brought my Trailhawk in for a vibration in the rear around the wheel well or near the gas tank. The service Manager determined that it was the resonator. I've been working on cars and 4x4s for over 50 years and I'm considered to be a gearhead. I know quite a bit about Jeeps and installed lift kits on all 6 of my Jeeps and others and various other performance mods. So I have experience with mechanics. When he told me it was the resonator, I was puzzled and asked him if he was sure. He said yes. If anyone knows about the locations of the undercarriage of the Trailhawk you would know that the vibrating noise and the resonator are about 5 feet away from each other. But I went along with the Service Managers assessment. The resonator was replaced and still has the vibration. Have to bring it back again. Bad assessment from an unqualified service person. What a pain in the ass.