CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 9 of 68)

« Read the previous 20 complaints

problem #1196

Oct 082021

Cherokee

  • 130,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. The contact stated while stationary, the vehicle stalled. The contact was able to restart the vehicle but was not able to shift the vehicle into drive. The contact stated that the service transmission, service parking brake, and low tire pressure warning messages were displayed. The vehicle was towed to the residence. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000

- Kansas City, MO, USA

problem #1195

Sep 282021

Cherokee

  • miles
PTU code showed up on my vehicle causing issues with the Power train 4X4. This was a recall before I purchased the car and -??fixed-?? but seems to be an issue again.

- Lake Zurich, IL, USA

problem #1194

Sep 222021

Cherokee

  • miles
According to the driver and a local Dealership, while driving down the Highway, the transfer case failed and the underside of the vehicle caught fire.

- Kansas City, MO, USA

problem #1193

Sep 112021

Cherokee

  • miles

A D V E R T I S E M E N T S

Slippage in the Power Transmission Unit. No control over the movement of the vehicle. There was a recall of the PTU. The PTU was replaced at the dealership. There were no warnings, symptoms, or messages prior to the incident.

- Knoxville, TN, USA

problem #1192

Aug 242021

Cherokee

  • miles
I was driving on the freeway when all of a sudden there was a clunk sound and I started to slow down. I thought it slipped in to nueral. I checked for that but was still in drive. I started to slow down very quickly from 60 mph the speed limit to about 30 miles per hr. Cars were coming up quickly and I was worried about getting rear ended. I pulled to the shoulder with cars going 70 plus mph and was even more worried. I started to drive again and it started again to slow down. Then the -??service transmission -?? light came on. At that time I called for a tow truck and had my Jeep Cherokee towed to the Jeep service shop closest to us. The dealership -??university auto center-?? in ellensburg, wa. Confirmed later after checking it out and said something was terribly wrong with the transmission.

- Burien, WA, USA

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problem #1191

Sep 022021

Cherokee

  • miles
On 1 occasion vehicle went forward while in reverse. On several other occasions vehicle has shut off while driving, and displayed engine overheating on dashboard

- Cherry Hill, NJ, USA

problem #1190

Sep 222021

Cherokee

  • miles

A D V E R T I S E M E N T S

While driving the vehicle on September 22, 2021, the 4 wheel drive light flashed on then stopped, and then began to flash consistently. The vehicle began to shift out of gear on its own accord and lose speed without warning while driving on the interstate. The vehicle was taken directly to Landmark Jeep on September 22, 2021. The dealer diagnosed a Faulty PTU in the transfer case, due to a computer glitch. I was told that they could not fix the glitch without replacing the whole unit at a cost of $4,100. I was told that my jeep was not under your recall. Jeeps of the same year that have this fault are currently covered under recall NHTSA 20V343 and NHTSA 20E037. My VIN has the same exact safety issue and your recall should be expanded to include all affected vehicles. My vehicle is available for inspection.

- Atlanta, GA, USA

problem #1189

Sep 172021

Cherokee

  • miles
Transmission shifted from D to N by its self as I was driving. Luckily hadn-??t gotten on the highway yet. A minute later I would have been in the highway when it did it. It said -??shift to p-?? the. It said to service transmission and a number of other things then would not shift after I FINALLY got it to engage. This is the second or third time this has happened! When going around a bend on a highway doing highway speed if I hit a bump I get a very bad vibration in the steering wheel and it makes the car swerve to the point of possibly wrecking. Have taken it to dealership (Jeff Wyler Batavia OH) for the same issue numerous times and they say they can-??t find anything every time but there is clearly something wrong with it! I used to stand behind Jeep. I no longer can. Within a year of me owning it I-??ve replaced Oil cooler gasket, timing gasket, rear diff gasket, and rear axle seal. It had only 80k miles when I had to replace all of this! Now to see what the hell is going on with it now! DO NOT BUY A MOPAR VEHICLE! I HIGHLY SUGGEST HONDA, HYUNDAI, or TOYOTA!

- Bellevue , KY, USA

problem #1188

Sep 112021

Cherokee

  • miles
My daughter was driving and the parking brake automatically came on and locked up the wheels and caused her to run off the road and hit a mail box and slide into a ditch

- Galivants Ferry, SC, USA

problem #1187

Sep 012021

Cherokee

  • miles
My car should fall under the safety recall W47. and the NHTSA recall campaign 20V343. the dealer cleared my car from its recall flag by updating the firmware programming but this did not fix the problem. I paid for a diagnostic ($220) at Jeep Santa Monica and they concluded the PTU is faulty and needs to be replaced as the current one is faulty. Dealer is aware that this is a known problem and that there is a recall campaign for it but refuses to pay for its repair. The car is unsafe to drive.

- West Los Angeles, CA, USA

problem #1186

Mar 102020

Cherokee

  • 85,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was making abnormal rattling sounds while driving. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the abnormal sounds became increasingly louder while driving. The vehicle was taken to an independent mechanic who diagnosed that the power transfer unit had failed. The manufacturer was notified of the failure and informed the contact that they could not assist since the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 85,000.

- Plymouth, MA, USA

problem #1185

Sep 052021

Cherokee

  • miles
My car shifted to Neutral when driving.

- Tulsa, OK, USA

problem #1184

Aug 292021

Cherokee

  • miles
Service transmission light and service parking brake came on vehicle gets stuck in neutral will not shift to park or drive when in drive will not shift into overdrive will run at 4,000 to 4,500 RPM at 60 MPH

- Lake Park, GA, USA

problem #1183

Aug 192021

Cherokee

  • 129,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated while coming out of a complete stop, the vehicle shifted into gear incorrectly causing the vehicle to jerk forward. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 129,000.

- Marion, IA, USA

problem #1182

Aug 202021

Cherokee

  • miles
My entire car stalled on me WITHOUT WARNING in the middle of the road while driving and showed a -??put in park and then shift to desired gear-?? message. After multiple attempts it finally turned back on helping to get me into my driveway. If somebody would have been driving towards me I would have been hit. After this, I went on a test drive with no warning dash lights illuminated, my car wanted to stall and was sputtering awfully after about a mile. Dash lights illuminated with a check engine light, service transmission, my traction control turned on and my selected gear (drive) was blinking a (D) on my dash. It was driving very slow. The dealer i bought it from had it towed and they -??found-?? it was a -??loose battery connection-??. I do not believe this. After checking multiple forums and reviews for this EXACT problem I am now DEVASTATED and BEYOND SCARED to drive my Jeep. I have read multiple reviews of this happening with these exact vehicles on INTERSTATES. My safety and others was put at risk by my car stalling in the middle of the road. If i continue to drive this Jeep lives could potentially be put at risk if I am on busy roads and it stalls. No warning signs or lights appeared before this incident.

- Portsmouth, VA, USA

problem #1181

Jul 102021

Cherokee

  • miles
The power train experienced a catastrophic failure while driving it and I almost lost control. An extended warranty was issued from the manufacture for 8 years and 150,000 miles. I am within the 8 years but over the mileage and the manufacture won't honor the warranty. This vehicle has had issues with the power train constantly since I bought it and for it to fail like this seems to be a manufacturing defect.

- Williamsville, NY, USA

problem #1180

Jul 262021

Cherokee

  • miles
The transmission has stopped working twice. Jeep fixed it and 36,000 miles later it is going out again. It intermittently stops and then lunges forward and stalls when idling. No check engine light is on. By this stopping and starting im lucky it hasn't stalled while turning and got hit.

- Glendale, AZ, USA

problem #1179

Aug 042021

Cherokee

  • miles
The transmission shifts into neutral when coming out of a rolling stop. The transmission pauses 2-3 seconds before shifting into gear. This is very dangerous when entering an intersection with other traffic.

- Stratford, CT, USA

problem #1178

Aug 022021

Cherokee

  • miles
Vehicle will lose all power and not move and the service 4wd light will come on the dash. This usually happens when pulling out of the parking lot. I have almost been hit 3 time due to this issue. I have taken it to the mechanic and the dealer both said it was a faulty ptu. My mechanic found the service bulletin 21-017-21 rev a. I had to make the dealership find this tsb but nobody wants to warranty this vehicle.

- Millersburg, OH, USA

problem #1177

Jul 262021

Cherokee

  • miles
Vehicle completely shuts off at random times without warning when lowering speed or after coming to a complete stop and sometimes battery light flashes sometimes when this happens. Will then put it in park and push to start ignition and it starts back up. Owned the vehicle for only a month and has happened on 5 different occasions. Steering wheel has locked up when it unexpectedly shuts off and was unable to steer and get off on the shoulder of the road and was almost struck from behind. On several other occasions at a stop sign when I go to take off vehicle won-??t move and the main screen then says -??Shift to P then desired gear-?? while the red light is flashing next to the D on the actual gear shift, although vehicle doesn-??t completely shut off when this happens. I have to put in park then shift gear to D to take off again. I am fearful of an accident, injuring myself and family or anyone else on the road. Vehicle was taken back to dealer however, the problem was not reproduced by the dealer.

- Millsboro , DE, USA

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