CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car gave a message that the transmission needed service. It then drove a few more miles and then stopped allowing me to accelerate. It was like it was in neutral but the engine would not rev. It did let me drive again after shutting down the car but the pattern continued until we dropped it off at the dealer. We needed to turn the car off and on several times. There was also an unknown smell that came and went.
While sitting on an incline at a stop light, our brand new 2014 Jeep Cherokee that had only bought 2 days before shifted in to neutral on its own and rolled backwards when the gas was pressed. We had to shift the transmission into manual and back to auto several times to get the gears to catch. Luckily no one was injured and we did not roll backwards into traffic. After that incident the transmission was sluggish and would not shift gears properly.
Vehicle was purchased new. Jeep Cherokee 2014. Service transmission light comes on. Vehicle will suddenly not accelerate. This occurs randomly and creates a very unsafe driving condition. Most especially when merging into traffic.Chrysler is aware but will not recall. 2 updates so far. Vehicle continues to experience the problem.
Subject: 2014 Jeep Cherokee limited, V-6 engine/9 speed transmission, purchased 2/25/14. Current mileage: 3940 miles. This subject automobile is experiencing problems that appear to be associated with the transmission and throttle control. The problems are described as: 1.a subtle chatter in the transmission when accelerating similar to clutch chatter. This occurs in lower gears. This behavior is worse when turning hard left/right when transmission is under an acceleration load. 2.the transmission shifting (up and down shift) can be delayed and very abrupt. In going up a hill, the throttle response is delayed with a following abrupt, head jerking downshift. Similar abrupt shifts when upshifting 3.throttle response can be abrupt (surges forward) at light throttle application. This in itself is a safety issue when behind a car at a stop. As the cars in front move forward, a slight throttle response causes the car to lurch forward and accelerate faster than the car in front. This happened to me several times. Fortunately, I was far enough behind to not hit the car in front. This issue was brought to the attention of the dealer 6/26/14. Dealer stated "could not duplicate concern." This complaint is consistent with other complaints for this issue and automobile. Judging by the number of similar complaints, it is strongly suggested that NHTSA look into this matter before there are accidents and/or injuries.
Update on my vehicle.....I just had to take my vehicle back in on 6/22/14 and heard back from the service center on 6/23/14. Apparently somehow my passenger side axle broke which caused the loud bang and my vehicle to stop running and/or from going into gear. They are not sure what caused this or why. Now they have to replace it. I got my vehicle back on 6/25/14 and it does not drive the same, does not have that smooth shifting like it did before, and can still hear a very faint clinging sound when driving. I do not feel safe with this vehicle any longer. It really upsets me that the manufacture let something like this get passed them. They need to do a better job on inspecting these vehicles before they send them out to consumers and do a better job on inspecting all parts. This incident along with my last one I posted about my transmission were told to the manufacture. Now I really do not feel safe with this car, really I don't.
2014 Jeep Cherokee latitude has had transmission problems since I bought it. Did one software update on 12/2014 which did not fix the problem. Another software update was performed on 05/14 but has not resolved the issue yet. Car jerks in low gears (1-3) but now it also makes a metallic noise when going from P to R and into D modes. It is also jerking when I apply the brakes and the engine starts downshifting. Both software updates have not resolved the problem, but the last one ( transmission tsb 21-018-14 flash) has added new problems to the car.
The first issue arose as the vehicle was being backed out of a driveway. While still in motion, the vehicle produced an audible and visual collision alert with no obstructions present. The vehicle stopped suddenly, partially in the roadway, shifted to neutral and shut the motor off. It was necessary to cycle the vehicle through stop-accessory-run and back to accessory before the vehicle could be placed in park. Once in park, the information center (evic) read "battery voltage low". after returning to the stop position the vehicle was restarted and the malfunction indicator (mil) remained illuminated. Scrolling to the battery status on the evic showed a reading of 13.9V, within a normal range. The vehicle was placed in drive and operated properly, except for the mil for 24-hours with multiple starts and stops. The following day, upon starting the vehicle, again an audible and visual alarm sounded and the vehicle shut down completely, with the evic reading 4-wheel drive unavailable. It then changed to adaptive cruise unavailable, then forward collision warning unavailable. An indicator light with an exclamation mark stated that service was required. Again, the vehicle was cycled through the stop-accessory-run sequence without the break depressed to re-set the electrical sequencing. The vehicle was restarted and only the mil remained illuminated. The vehicle was then able to be put in gear and returned to service. Both occurrences took in excess of one minute to return the vehicle to operational, and had they happened in an active traffic area, would have left the vehicle a sitting duck for oncoming vehicles. The dealership has been notified and an appointment scheduled to address the issues. No repairs completed to date; owner advised that the vehicle is still able to be driven, but to keep the phone number to roadside assistance handy.
I have filed a complaint here regarding transmission wobble/ shudder in second gear that started at about 2000 miles prior to my second issue I am having now. My Cherokee vehicle now shudders all the time and it has just developed a lag in acceleration.I feel like it is the transmission causing both problems. The delay in acceleration is present depending on the gear and speed that the vehicle may be in. The delay has happened when trying to pull out onto highway only to have vehicle pause for at least a second maybe two before it finally will accelerate, allowing traffic behind me at highway speeds to have to avoid my vehicle because of this delay, this has happened several times.had trans flash done prior at dealer and did nothing to fix the wobble/shudder.had shudder documented while I drove vehicle with dealer tech in car.Chrysler now told the dealership that this shudder is a characteristic design of vehicle and that I should accept this and nothing's wrong, this is not acceptable, the delay and shudder are dangerous and distracting while driving and will affect resale value. I had the shudder documented by a a.S.E certified technician that said to bring back to dealer for further diagnostic.a different dealer recommended to drive for another 1000 miles and see if it goes away, this will be the 5th time vehicle has been at the dealership.I believe Chrysler Jeep has no fix for this, and are behind evasive and dishonest concerning these complaints, as other owners have had transmissions and axels replaced and still have the shudder and or delay. Thank you.
The vehicle from the time we purchased it from the dealer has had a transmission shifting problem. The problem shifting happens between 1st and 2nd gear and also when you go to stop. Recently while driving the transmission seemed to slip and the vehicle was not engaged causing us to pull over to the side of the road. The engine was revving but the transmission was no longer engaged. Vehicle was turned off and restarted which we then put the car in drive and moved onto the roadway again. I have brought the vehicle to the dealer for this twice before. On the first visit the dealership said to just drive it and it will smooth out. On the second visit the dealership gave us the first software update which was done in April of this year, but it only lasted around a month or two. The problem is back again and I have made another appointment to bring it in on Thursday, July 3rd for another software update.
When quickly accelerating from a complete stop (such as pressing the gas pedal all the way down), my 2014 Jeep Cherokee(3.2L w/ active drive I) significantly shakes from left-to-right similar to where a wheel would be out of balance. This seems to affect performance as well, where the vehicle lags to pick up speed right away, which is concerning when needing to quickly cross expressway intersections.
Bought a 14/Jeep/Cherokee sport fwd and started having problems with it a week and a half to two weeks after getting it. On 5/30/14--heard clicking sound from transmission area of vehicle between 30 to 45 mph. Also, it would shift hard while accelerating and when down shifting to stop. Happened aprox 20-30 times before taking it to service shop. Tech told us the transmission was leaking, had no oil. Replaced whole transmission they had the car for a week. Received vehicle back on 6/7/14. You should know I bought this vehicle on 5/14/14 and it had less than 1500 miles. Thought I was buying a good vehicle, guess I was wrong, again!!! 6/21/14--had my car back for only a week, started hearing a grinding sound in the front end, thought it was my brakes or rotors. While I was driving home from work on 6/21/14 at 1:00 am, I heard a loud bang, then a clanking sound; car stalled, pressed on gas pedal would not go, coasted into an empty parking lot. Put the vehicle in park and it turned off, let sit for 10-15 minutes. My mom came and picked me up, I started car for her and when I put the vehicle in drive, would not move and only heard clanking and a bang sound. Left car in parking lot until morning then had it towed to dealerships service dept to be checked out. Of course this happened on a Sunday so will not know anything until Monday. Not happy with this car. Going back to where I bought it and going to ask them to take it back and to refund me everything I put into it thus far. Not happy!! :-(
5/8/14 - transmission stopped working while driving to work. Error messages appeared on the dashboard as the accelerator lost all power causing me to force the vehicle off the road. Multiple more error messages appeared to service the transmission. Rpms had been running high for a few weeks. Gears were not shifting properly. Vehicle taken to dealership. It was kept for over 2 weeks for repairs. I was told everything was fixed. 6/9/14 - same exact scenario occurred again. This time, the car brought itself to a halt. I was able to get off the road in time. When trying to shift from park to drive you could feel the car shutter. Rpms remained extremely high. Car was taken back to the dealership for additional inspection repairs. No updates.
The contact owns a 2014 Jeep Cherokee. The contact stated that while traveling various speeds, the vehicle erroneously accelerated. The contact also stated that the vehicle jerked erratically while shifting. The contact mentioned that the vehicle was previously repaired under NHTSA campaign number 14V293000 (vehicle speed control). The manufacturer was contacted about the failure. The failure mileage was 150.
This car has been looked at by Chrysler group llc for steering/transmission issues 4 times since March 22,2014. There has been two software updates that have not corrected the problem. There is a safety issue driving the vehicle that needs to be addressed before someone gets really hurt or killed.
Transmission failed to shift while placing vehicle in reverse to park it. After few attempts including shutting the engine off vehicle made a loud sound an abrupt movement to the rear.
Was driving on a 2 lane highway and the Jeep lost power, I pulled over to the shoulder and when I reached a complete stop the Jeep shutoff. I could not get it the restart. After waiting 10 minutes I finally got the Jeep restarted. When it started it released a huge cloud of white smoke from the exhaust pipes. This is the 4th time this has happened.
The contact owns a 2014 Jeep Cherokee. The contact stated that the air conditioning unit failed to work properly. The vehicle was taken to a dealer. The technician stated that the refrigerant needed to be replaced. The vehicle was repaired however, additional failures occurred. The instrument panel failed, the vehicle stalled without warning and the vehicle failed to shift into reverse. The vehicle was towed to the dealer. The technician was unable to diagnose the failure. The manufacturer was notified of the failure. The approximate failure mileage was not available.
I purchased a new 2014 Jeep Cherokee on Nov 11. Car has a very noticeable wobble between 10-15 mph when accelerating from a dead stop. Wobble can be minimal or intense enough to make your legs shake. I've taken it to the dealer five times. The first three times I was told they could not replicate the claim even when a service worker felt the wobble. The fourth time the assistant manager was able to feel the wobble. They finally put it on the rack and could 'not find anything wrong' and said it was safe to drive. I was told to bring it back when the check engine light came on (it never has). The car now will now hesitate to accelerate when driving down side roads and even on the interstate. Now when the car wobbles it feels like it could literally slide off the frame. On occasion the car will feel like it is jumping up the hill. I feel that this car is no longer safe to drive. I also had an incident when driving down the highway at 55 mph the car stopped accelerating and actually slowed down 10-15 mph. Was trying to pull off the road when the car suddenly shifted very hard and began accelerating again. I was told that this was 'impossible' from the service department. I'm also having a major issue with the service department not giving me paperwork!!
Four wheel drive selection system was totally inoperative. Nine speed automatic transmission does not shift into 9th gear automatically. In manual shift mode 9th gear is selected and tach does not drop to indicate higher gear ratio. Software was updated but still same problem - #rrt14-040 - was flashed twice but no difference. Code reader shows same problem even when update was completed.
A D V E R T I S E M E N T S
- East Syracuse , NY, USA