CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,435 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wobble in front end on acceleration. 2nd gear from 1200-2000 rpms. You can feel the vibration in driver and passenger seats. Two new front axles and other parts installed on a brand new vehicle. Also transmission flashed and still problems with rough shifting. I am in the case management group and waiting to here back from them. Don't feel safe in the vehicle but I have no other transportation.
I had multiple cases of the car not moving in the morning (engine is fine). It felt as if a clutch was slipping. The first 2 times the dealer couldn't reproduce the problem. The 3rd time he reproduced the problem - and replaced the transmission valve-body and performed adaptive learning. This took nearly 2 weeks. A week later - the transmission failed near the summit of mt. Washington nh. My wife was driving and she felt that the car had no power - the gear was in manual, 1st gear. I turned the car back down and started descending. There seemed to be no engine braking and the brakes started to smoke and loose grip. I had to stop numerous times to let the brakes cool. The car is back at the dealers. They have been able to reproduce the problem - Chrysler advised them to put grease on a connector and drive the car a bit. If the problem doesn't repeat - they want to return the car to me as is. Chrysler's incompetence will get someone killed - this could happen crossing a railway. Turning left at a traffic light, or going down a long descent.
Wobbly and shimmy front end on acceleration. Only in 2nd gear from 1700-2000 rpms. You can feel the vibration throughout the whole car, mainly steering wheel and seats. It happens approx. 6 times out of 10 when the car accelerates from a stop.
Started car in garage and in shifting to reverse, heard very loud clunking noise and transmission warning lights on dash turned on. Put in park, turned off vehicle, started again and same thing happened. Drove vehicle to dealer and car felt like it was stuck in 3rd gear. Slow acceleration at stop signs and while on highway, vehicle would not shift and was at 4000 RPM at 60 mph. Same thing has happened on 9/19/14 and 10/6/14. Dealer updated transmission software once and is waiting for new software update.
I was driving on expressway and vehicle slowed down service transmission light came on.also traction control lite, check engine and another light came on I was able to pull over vehicle would not shift to park.after several minutes I turned engine off.when I restarted vehicle and shifted to park the shifter got rough and jumped to park.since then the Jeep has been at the dealer 2 more times for the same problem. Got it back on 10/8/14 and feel very unsafe driving it.this is my fourth Jeep and I never had a problem with the other ones.
- Miami, FL, USA
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This is a followup complaint to (ODI number) 10618847 & (ODI number) 10620977. Today while driving in traffic the 2014 Jeep Cherokee I was driving stopped accelerating while I was driving and displayed a service transmission error and message saying to put the vehicle into park. The check engine light also came on. The vehicle was towed to a different dealership this time as the one I purchased from was out of range for Jeep roadside assist. This is clearly a major problem with this vehicle and Jeep has not been helpful getting it resolved thus-far as this is the third time it has occurred in as many months.
While driving in light to moderate traffic as well as stop and go traffic, vehicle would routinely surge forward immediately after slowing and or break when foot was removed from brake pedal. Cruise control had not been used or engaged at anytime.
At highway speeds, vehicle would routinely become locked into a single gear and fail to shift beyond that point until the vehicle was turned off and then restarted. Upon restart vehicle would travel approx 10-15 miles before vehicle would again not shift and have to be turned off and restarted. This cycle repeated numerous times and on subsequent days.
The vehicle wobbles and shakes due to a jerky movement when it shift to 2nd gear. It drives with jerk all throughout 2nd gear till it changes into 3rd gear. At first I thought the vehicle was new and I should wait for break in but the same still continues and my odometer reads 1900. I feel like it is something to do with the clutch plates for 2nd gear.
Car stalled 6X with my 4 and 5 year olds in the vehicle. Smoke billows out of back of car. Ignition coil, spark plugs, filter and oil replaced. 9/2/14 car shifting incorrectly. Computer system reset due to transmission issues. Customer told to bring back after drives 500 miles for oil consumption test. 9/29/14 oil consumption test failed. Pvc intake valve replaced. Dealer to drive car 250 miles and test oil consumption again. As of 10/3, no resolution. Customer has requested replacement from manufacturer. Not approved as of yet.
The contact owns a 2014 Jeep Cherokee. While driving at an unknown speed, the vehicle shook and vibrated when shifting between first and second gear. The dealer was unable to determine the cause of the failure. The contact indicated that both front axles and motor mounts were replaced. The computer was also updated, but the failure persisted. The manufacturer was notified of the failures, but no solution was offered. The failure mileage was 1,000.
Transmission shifts hard from 1st to 2nd, and from 2nd to 3rd. It also has a pronounced "wobble after it shifts from 1st into 2nd gear, and continues until it shifts hard into 3rd gear at about 20 mph. After a stop will not go into 1st gear for a second or two, then abruptly surges forward with more speed than the amount of accelerator you are giving it. When decelerating, the transmission will actually go into 4th gear and add fuel causing the tachometer to go up between 500 and 1000 RPM. The transmission although touted as a "9 speed", is useless, as it will not go in either automatically or manually at any speed below 75 or 76 mph even though it easily could at 67 or 68 mph with sufficient RPM to still maintain speed. This Jeep is equipped with the towing package from the factory. Towing a 17' boat traveling over 300 miles, the car ran normally on the way to the destination shifting when it needed to and even going into 8th gear a good deal of the trip. On the return trip, the transmission refused to shift out of 5th gear even though the tach was registering 3K to 4K RPM even when going downhill. It also seemed to be losing power and having difficulty going up slight grades on the interstate. A few times I got it into 7th gear by completely letting up on the gas going downhill but as soon as we started up a slight grade it would again go into 5th and not shift into a higher gear. When I reported these problems to the dealer, I was told that this is normal operation for this transmission / vehicle. I've never had a car that did these things and could be called "normal operation". I feel this transmission is a clear danger to all who have bought this vehicle, and the NHTSA really needs to look into this and have Chrysler do something soon to rectify these problems before major accidents, injuries, and death are the outcome.
The contact owns a 2014 Jeep Cherokee. While the vehicle was parked and started, the engine idled up and down and caused the rpms to increase and decrease. During the failure, the check engine and transmission sensors illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 2,200.
When driving at highway speeds (68 mph) and slowing down, the gears on the 2014 Jeep Cherokee downshifted, resulting in an increase in speed, despite pressure being applied to the brakes. This occurs with the automatic transmission when braking change gears from 4th to 5th gear. The shift into 4th gear is followed immediately by a 500+ RPM increase in the engine. If heavy, consistent pressure is not applied to the brake, the car will accelerate 1-2 mph. If heavy, consistent pressure is applied to the brake, the car shifts violently and the car "lurches" forward due to the increase in RPM.
This Jeep still intermittently experiences the sensation of wheel wobble when shifting between 1st & 2nd gear. The dealer is saying vehicle performs as intended. ?? I experience this periodically while driving but not every time. This is troublesome & worries me every day while driving this vehicle.
When slowing down from any speed foot off gas pedal vehicle suddenly accelerates. Happens at various speeds. Even put transmission in neutral coming to stop and it still accelerates on its own. At every stop and corner just takes off. Yesterday almost hit the car in front of me. I was stopped and the Jeep decided to accelerate. Had it at dealer on 9/12/14 for service. Jeep did tranny update but did nothing. Head of service department said I just needed to drive it to work itself out. I thought he was joking but he was actually serious! going to take Jeep back to dealer before it kills me ( not joking).getting worse all the time.
I was driving on the expressway doing 60mph. I merged into left lane and began to accelerate to speed limit. Reached 65mph and transmission stalled and threw my vehicle into neutral. I had to pull over onto the shoulder to turn off vehicle and restart. Check engine light remained on as well as message to check transmission. After returning it to the dealership twice, the same thing happened again on 9/22/14 with mileage at 1195.
While traveling at normal speed in snow mode. The car started to shake a little and was making grinding noises. I drove about ten miles to my host and made an appointment. When I drove the Jeep to the dealer the problem got do bad I thought it was going to break down. I dropped it off and later found out it was the power transfer unit. The part is on back order and I am told I won't get my Jeep back for three weeks. I have only had it for two weeks.
Transmission failure 3 times in the first 3000 miles. First failure was while stationary. Second was at approx 30mph and 3rd at approx 65mph. Failure is unpredictable and causes immediate drop in speed which could result in an accident. Car was 'fixed' by Jeep dealer each time, car failed in same manner all 3 times.
A D V E R T I S E M E N T S
- Bechtelsville, PA, USA