CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The electronic transmission lever feels like it is in the parking mode but is has been a false assumption and may be in the reverse or neutral gear. It has happened in city street and the vehicle has rolled being that it was in neutral gear and not in the parking mode.
My transmission has 9 gears and can be used in the automatic or manual modes. When in the manual mode and when shifting from 5th to 4th gear the car free wheels or acts as though it is in neutral and gains speed going down hill. This occurs continually. This does not happen in any other gear. When down shifting, the rpms go up and the speed slows down except for 5th to 4th gear. I brought this up to the local Jeep dealer and they said that this is normal and will not fix it. I brought this to the attention of the local dealer twice. They also said that all Cherokee are this way. They even tested another Cherokee from the lot and it did the same thing. In addition, they said the Chrysler 200 models do this also.
My car will shift hard in reverse, sometimes into drive, and also from 1st gear into 2nd gear. Also, when turning, and trying to accelerate, I notice the car feels like it is in slow motion and does not accelerate, even if I am stepping hard on the pedal. I have also noticed that the car will not shift into higher gears when climbing in elevation. Many times I have been driving up in elevation, and will be stuck in 4th gear unable to shift to a higher gear. The problem all seems to revolve around this new 9 speed transmission. I have taken to the dealership, and they have checked the computer to find nothing. I am updated on all of my recalls. I was told next time, "I should buy a V6" by the dealership.
Car shuts down, coast to stop. Dash light all flash. Message service transmission. Put in park restart car. This is the third time in 3 weeks it has been back to dealer. The last time they replaced tcm. Last time 3/15/16 26000 miles on vehicle shuts down in 65 mph traffic causes chaos with vehicles behind you. The first time this happened was after a recall to reprogram transmission.
A list of the current life threatening and non life threatening conditions I have encountered with my Jeep Cherokee trailhawk. The most serious being a persistent problem in relation to the transmission shifting and accelerating causing the car to jerk and in some cases whiplash. As an electrical engineer I have seen the electronic repairs made to the vehicle and yet there is still persistent mechanical problems with this transmission. I have encountered lint mode were the car will not move from gears 1, 2, or 3 on 65mph highway which I believe has caused irreversible damage to the car. The issue occurred in July on route 202 in a cattle shoot created by summer time road work I had to continue to drive the vehicle nearly 2 miles until I was able to pull over and asses the issue. Below is a list of current and past problems: -transmission stopped on a 65mph highway (new software loaded still a problem) -shifter locked in drive couldn't shift to neutral took 4 hours to shut car off at dealership (entire shifter replaced) - navigation (replaced two times, on my third nav system) - window motor mechanism (replaced) - moonroof shade and assembly (being replaced this week) -faulty wiring of cigarette lighter causing fuse to blow due to electrical short (rewired and fuse replaced) -speaker (replaced) -waterproofing trim falling off (replaced) -rattling from bolts for seat-belts (attempted fix didn't work) -O2 sensor causing multiple engine starts (replaced) -front seat uneven (replaced) -recalls ranging from hacking to electrical shorts that have been noted to cause a serious electrical fire
- Malvern, PA, USA
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Jeep has loss of power between 0-5 mph; 25-35 mph and 55-65 mph. After more than 3 dealership visits and flash module and software updates the vehicle has gotten progressively worse with loss of power and now uneven shifting including jerking when shifting. If you press the gas pedal down there is a delay before the vehicle goes. I have had these issues from the get go 3K miles and now have 8.5K on it with no fixes or end in sight. Fca has had little to no communication with me up to this point and am still waiting on a call back from them.
Transmission shifting issues at low speed. Hard shifting from reverse to drive. Hard shifting from park to any other gear. Recent "clunking" in transmission when shifting with several ip lights on. This will happen from time to time. Dealer supports sw re-flash, but at this time no effect.
While driving engine shut off without warning, speed goes to 0mph, low battery warning pop up and want me to shift to P and desired gear. Turned it off and on nothing happens. Try it few times and nothing. Waited for 3-5 min turned it on, and it runs normal with engine light on. After about 100ft it stall again. Try the process before and it goes normal again. Car stalled twice a day. First stall happened few days ago. Vehicle was in motion on a city street.
The contact owns a 2014 Jeep Cherokee. While accelerating from a complete stop, the transmission exhibited extreme hesitation and jerked forward. The vehicle stalled without warning. There were multiple attempts before the vehicle restarted. The failure recurred numerous times. The dealer replaced the transmission and the failure recurred the same day. The failure became progressively worse. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
Driving 30 mph when warning lights & signals flash on dash. Car quits accelerating; speed falls to zero while my foot was on the gas. Transmission revving; car going nowhere. I coast to the side of the road. I try to move the gear shift to reverse or drive. Nothing. Turn off engine. Restarted vehicle. "service transmission" appeared on dash. Check engine light came on. Waited on side of road to be towed to dealership. Spoke to dealership the next business day. Told them what happened. Service tech said, "so it was like it shifted into neutral"" I thought about it for a minute and said, "yes, it was like that, but I never touched a thing." Then I asked, "have you ever heard of that happening before"" service tech replied, "nope. Never."
Transmission acting erratically. The transmission will shift hard into 2nd and 3rd gear. When coming to a stop it will downshift in a rough manner. When putting the vehicle into drive the transmission will bang into 1st gear. When highway driving on a flat surface the transmission will shift between gears for no reason. It will never no into 9th gear. There is also a great deal of torque steer when accelerating.
On 2 seperate occasions in the past month, vehicle is driving straight on the highway just fine when the vehicle unexpectedly loses power (does not stall, simply will not maintain speed, until vehicle finally coasts to a stop as the momentum fades). Transmission light & other lights illuminate, finally the service engine light remains lit. After a prolonged resting of the vehicle (typically 15 minutes or more) the vehicle then becomes able to move again, but must accelerate very slowly at first. Eventually vehicle can resume normal speed. Very dangerous as vehicle loses ability to move during crowded rush hour traffic!
While driving on a major highway all of the dash warning lights started going off and the display said, "service tranmission" the car began to decelerate on the highway in traffic and would not pick up speed. I immediately pulled over and put the car in park. When I would switch it back to drive the car would jerk very roughly. I immediately called the dealer and they said to bring it in. I had to drive with it stuck in one speed to the dealership. I feel this is a huge safety concern sine I was on a major highway.
The transmission repeatedly and unexpectedly goes into what feels like neutral, then slams back into whatever gear it feels like. Sometimes a higher gear, sometimes a lower gear. As we live in upstate NY travel on snow or ice covered roads can be frequent. When it has decided to suddenly downshift itself we have been sent sliding twice into the oncoming lane with no warning, thankfully no traffic was coming towards us at the time. This problem started soon after the purchase. The dealer has since done 3 "transmission ECM upgrades" but no change. It is now scheduled for the 4th time. I have lost faith in the vehicle as when I go online I find many others with the problem. Obviosly we owners need your help before we get killed in these vehicles.
My 2014 Jeep Cherokee engine will completely turn off when trying to shift from first to second gear. This is alarming because I'm almost always driving with a one year old in the backseat and when at a stop light or stop sign the car will just not accelerate when the gas is pressed and then unexpectedly just stay idle. Because I am already at a stopped position I have no traction to move the car to the side of the road and the car is left stranded where I stopped. I have also experienced a noticeable jerking motion when traveling at high speeds and its shifting at higher gears.
Previous owner of '99 Jeep Grand Cherokee for 13 years. Traded it on the 2014 Jeep Cherokee sport 3 months ago. During first month while driving up a mountain, vehicle started losing power and all of the warning lights and chimes came on at the same time along with wipers. Wipers were in the off position, so could not turn wipers off. Had to drive this way until I could reach auto parts store to get the fault codes read. Nothing showed up. Started back up, warning lights gone. Also, constant rough shifting in 1st, 2nd to 3rd gears. Often feels like car is in neutral- not in any gear for a few seconds while driving. At one point, transmission was slamming into gear around 27mph. Major hesitation when pulling out from stop. Concerns me that car is not going to move and that I might get hit by another car. Have to be very alert when driving this car and have to be constantly aware of what the transmission is doing. Transmission seems to be thinking about shifting and not doing anything for a few seconds while driving. At around 26 mph, if you take your foot off the gas, the vehicle actually speeds up. Not safe! called sales manager at dealership and was told that this is the way this computerized transmission is supposed to act and nothing that could be done but I can make an appointment if I wanted. The service tech repeated almost word for word what I was told by sales manager. Tech could not find anything wrong during test drive. Suggested I allow a sales person to drive it home that evening. Sales person must have noticed something since tech called to say they would be changing the shift point parameters and suggested sales person take it home again. Slamming into gear around 27mph stopped, but hesitation, speeding up when coasting and rough shifting has continued. Not liking this car at all! older is definitely better when it comes to Jeep!
2014 Jeep Cherokee latitude 2.4L 4X4 - bought 9/14 - rough shifting between first and second gear, delay or lag time during start and stop that have almost caused an accident due to the transmission delay when merging into traffic or during take off from a turn out. When the lag happens shortly into the shift cycle you will feel and hear a thumping sound in the middle of the vehicle. It seems the transmission isn't sure what gear it's in. My Jeep has been in for service 5 times for the same issue since 2/18/15. - during service at the Jeep dealership have been told that all Jeep shift funny, or have rough shifting. During test drives with tech, service adviser, and service manager, issues are present, and they say it is shifting normal, all Jeep shift hard. The delay or lag of the shifting is situational and hard to repeat to the dealership during any of the test drives. Chrysler has only had the software updates, issue is still not resolved. No eta on issue being resolved. Latest service visit 02/09/16 service adviser was on a test drive with me and notice how rough the shifting was, and stated that isn't normal. Notes state "still having some shifting issues. Between 1 and second. No dtc's are present. No updates are available. I asked when it will be corrected and been told, they are waiting on another software update. My wife is the primary driver of the vehicle, it concerns me that one of these times, it isn't going to shift or delay/lag to long and cause an accident.
I took my Jeep in to autonation Jeep in littleton Colorado where I bought it; after about a year of fighting with the service manager "justine", and service advisor keith!! 5 safety recalls, and now in January of 2016 I thought finally they completed it!! also replaced the PCV unit in the transfer case! leaking; so now I tried using the snow mode after I had the Jeep back and it does not engage! I can feel that it doesn't! I got stuck in the snow on the freeway, and was in the middle of the street I had to dig out, and sliding around! I have called the service advisor keith, service manager dave and the general manager steve! and they are ignoring me and not calling me back! I know how my Jeep operates in the snow mode and it is a AWD it made it in the snow good before they replaced the PCV unit. They apparently don't care about the safety of customers or other people on the highways, because someone could of plowed into me, because the part they replaced is evidently defective. And I also called Chrysler corporate hotline and nothing has been resolved! this is a dangerous Jeep and should be repaired,
On three separate dates over the last year while driving on the highway my Cherokee has lost transmission drive power to the wheels although the engine remains running. This has created very dangerous situations involving trucks and other traffic behind me when I have lost power and need to make my way to the breakdown lane. The first two occurrences happened about a year ago and Jeep replaced the transmission control module after much wrangling with them. The third incident happened yesterday and I am trying to get Jeep to promptly address this issue but Jeep service is poor. This is a recurring problem with this transmission that produces an extremely dangerous situation for the driver and those around them.
The contact owns a 2014 Jeep Cherokee. While operating the vehicle, the check engine light illuminated and the vehicle lost power and would not accelerate. The vehicle was taken to the dealer where it was diagnosed that the transmission control module was faulty and needed to be replaced. The parts were not available. The vehicle was not repaired and the manufacturer was not notified of the failures. The failure mileage was 11,600. Updated 04/08/16
A D V E R T I S E M E N T S
- Cooper City, FL, USA