CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lights started flashing on dash including transmission needs service. Then car just lost power while driving. Very dangerous as I had to coast across 3 lanes of heavy traffic. Luckily other drivers were paying attention and braked for me or it would have been a bad rear end collision. The car told me to restart it. That allowed me to drive it home with service transmission light on. Made service appointment immediately. When I went to take it service a week later, the car had reset itself!!! dealership was able to recall the failure codes
WHEN I GOT OFF WORK ONE MORNING, ABOUT TO GET ON INTERSTATE BUT JEEP WAS ACTING FUNNY, ALL THE WARNING LIGHTS CAME ON, SO I DECIDED TO STAY ON SERVICE ROAD, CAME TO A LIGHT AND STOPPED, MIND YOU ALL THE LIGHTS WERE BLINKING AND THEN MY WIPERS STARTED GOING OFF, THE JEEP WOULDN'T GO THEN IT DIED. I TRIED THREE TIMES TO PUSH THE START BUTTON BUT THE JEEP DIDNT START UNTIL FINALLY THE 3RD TIME, IT DIDN'T DRIVE WELL, SPUDDERS UNTIL I PULLED OVER INTO A PARKING LOT, THE CAR WARNING LIGHTS WERE ON AND FLASHING WIPERS GOING WITHOUT BEING ON. I TURNED THE CAR OFF AND WAITED FOR ABOUT 15 MINUTES AND IT CAME BACK ON STILL HAD WARNING LIGHTS ON BUT NOT FLASHING AND THE CAR DROVE FINE ALL THE WAY TO THE DEALERSHIP. THIS HAPPENED ABOUT 5 WEEKS AGO THEY FOUND NOTHING WRONG. ABOUT TWO WEEKS I WAS BACKING UP, THEN PUT IN DRIVE AND THE JEEP CONTINUE TO BACK UP, HAD TO PUT IN PARK THEN IN DRIVE TO GO FORWARD THIS HAPPEN THREE TIMES ON THAT DAY, THEN ON SAME DAY WAS DRIVING ON THE INTERSTATE AND GOING ABOUT 73 MPH IT WAS DRIVING ROUGH, THE RPMS STAYED ON 4 AND NEVER DID IDAL DOWN. TOOK TO DEALERSHIP AGAIN, NOTHING WRONG. THEN ON FRIDAY 7/29/16 SAME THING WITH ALL THE LIGHTS AND WIPERS GOING OFF, BACK TO DEALERSHIP, AS OF YESTERDAY TUESDAY STILL NOTHING WRONG. I BROUGHT WITH 176 MILES ON IT, NEVER GOT THE EXTRA WARRENTY OR SERVICE WARRENTY SORRY DON'T THE MONEY FOR THAT, I HAD TO PAY FOR MY OWN RENT A CAR, DEALERSHIP WON'T PAY FOR IT. I HAVE 57000 MILES ON MY CAR IN TWO YEARS, ALL HWY MILES I WORK FAR FROM HOME. I WANT TO TRADE BUT WILL BE UPSIDE DOWN VERY BAD. I DON'T FEEL SAFE IN THIS JEEP AND WILL NEVER BUY ANOTHER ONE EVER, EVER, EVER... JEEP DEALERSHIP DOESN'T GIVE A RAT'S [XXX] EITHER. NOT A HAPPY CAMPER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle randomly stalled more than five times and was towed to the dealer each time for diagnostic testing and repair. The dealer replaced the transmission and various sensors, but the failure continued to randomly progress. The dealer was unable to provide a repair solution. The manufacturer was notified of the failure and was unable to provide a repair remedy to the dealer. The failure mileage was not available.
The contact owns a 2014 Jeep Cherokee. While driving approximately 30 mph, the transmission jerked forward when the contact's foot released the accelerator pedal. The vehicle was taken to the dealer at least ten times and they are not able to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 17,800.
I have a 2014 Jeep Cherokee. 3 recalls (shifting, wipers and lift gate) still waiting on the parts for the lift gate. Massive shifting issues. Low speeds transmission slams into the lower gear and hesitates to shift in a higher gear. Sitting in a line the car will jump forward even with foot on the brake. Driving approx. 60 mph on interstate rounded a curve, the transmission did a weird noise and the whole car shifted to the right, the car slammed into the lower gear, almost loosing control. If you do not come to a full stop before trying to accelerate, there is a 2 to 5 second hesitation before it will downshift and go forward. I have almost gotten into several accidents because of this. Driving down a street at approx. 25 miles per hour the car accelerated then downshifted almost immediately causing a whip lash effect. I have had it looked at the dealer every time I have taken for a oil change and they say Jeep knows it a problem but don't know how to fix it. They do updates on the system but nothing has helped. This last time made it worse. How long does Jeep have to "know" a problem exists before they fix it or buy them back" does someone have to die" it has been very close several times. There have been so many incidences its hard to pick just one. This has been a constant problem since the first "update" about 6 months after I bought the vehicle. I have a special needs child, I don't have the money to try to trade this car off as upside down as I am...I need some help.
I have received 2 safety recalls R40/NHTSA 15V-461 S 27/ NHTSA 16V-240 I have taken the vehicle twice to the dealer for the bucking in the transmission. I attempted to bring in the vehicle early August appt. Today is 7/25, I was told by the dealership there was time for an oil change, however I need to wait till 8/29 to address the recalls. The recalls sound urgent and I drive everyday. The dealership is making me wait over 1 month. Please help dealer is hudson Chrysler Jeep Dodge Ram 625 route 440 jersey city, NJ 07304 thank you
Was driving on highway, when the "service transmission" warning came on. Car would not accelerate. Was able to pull over. Turned car off, sat for a few minutes, restarted car, "service transmission" light was off, but service engine light was on and remained on. Was able to drive car. This happened several more times, I have taken it to the dealer. Waiting to hear back what the problem is.
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission failed to shift properly and there was constant unintended acceleration when the gears changed. While changing gears to pull into the driveway, the vehicle surged forward into the garage without warning. The contact applied the brake pedal with force when the failure occurred. The vehicle was taken to the dealer more than five times, but they were unable to replicate and diagnose the failure. The vehicle was not repaired. The failure continued at random. The manufacturer was not notified. The failure mileage was not available.
The transmission in the 2014 and 2015 Jeep was the first to use 9-speed. It creates a rough change in gears, often times stalling while trying to accelerate (incredibly dangerous), and creating a bumpy ride. The software "fix" recommended by Jeep does nothing to fix the issue.
The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle stalled and the transmission service warning indicator illuminated on the instrument panel. The contact stated that the instrument panel suggested restarting the vehicle. The vehicle was restarted and functioned normally. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 37,000. Updated 09/27/16
The transmission/gear box has been consistently terrible and has only worsened with time. I have had the vehicle for 2 years, and the transmission just bangs around. Many times, I am on the gas and tap the breaks to re-accelerate to have the transmission spin, then engage and bang the car forward. I imagine the transmission has only a year or two left before it will need to be replaced.
The transmission has had issues since I got the car, the dealer has done several software updates but none completely solve the issue. The car feels like it wobbles when it accelerates from a stop and they cannot seem to fix this problem or admit that there is one. Also, when you turn the steering wheel it makes a grinding or whining noise and I have brought it back twice for this. They just grease the system and it stays quiet for maybe 10 miles. I'm concerned that this could lead to a much bigger issue in terms of safety if it loses steering to some degree.
2014 Jeep Cherokee shifts rough in lower gears, shifts into neutral when driving on highway or coming down hills, and does not accelerate at all when stepping on gas and moving out into traffic, and transmission slipping. When taken to dealership at least 2 times, I reported the vehicle was unsafe. Dealership (atlantic Chrysler Jeep) reported on service receipt, "unable to duplicate concern on road test".
Since getting this vehicle in Oct. 2014 we have had nothing but problems with it. The car switches gears when it shouldn't and lunges forward. Also when you slow down to stop the car lurches and shakes before coming to a complete stop. Sometimes you can feel the pedal pumping under your foot when you are moving slowly in traffic. Whenever you are going up any type of hill the engine sounds like it is going to explode. We have taken it to the dealership where we purchased it numerous times and continue to just be told that it is a known issue with 2014 Jeep Cherokee's. there is also a clicking noise by the tires whenever your make a turn. We also took it to the dealership for this and they claim they didn't notice anything. It sounds like the wheel is going to fall off! we should not have these problems with a car that has less than 20,000 miles on it! I cannot wait to get rid of this Jeep. I've had older cars in the past and had not nearly the amount of problems as I have had with this Jeep. It doesn't feel safe to drive. Jeep is well aware of this issue yet they continue to do nothing about it.
While driving, transmission suddenly shifts into neutral. The vehicle loses the ability to accelerate. All you can do is (hopefully) steer it to the side of the road without getting hit. This has happened twice now - the first time in November 2015, the second in June 2016. On both occasions I have taken it to our local Jeep dealer for repair. All they do is "update" the software. This clearly isn't working. I called the "Jeep cares" hotline and they refuse to talk about the issue, referring me back to the local dealer. The local dealer doesn't know what to do besides update the software. This is really dangerous. Had we been travelling on a busy freeway with multiple lanes when this happened, it would likely have caused a crash. You lose the ability to accelerate! all you can do is steer! both times that it has happened we have been driving around 60 mph on rural highways.
While driving on the highway at 65 to 70 mph, my car would go in to safe mode the massage said. "service transmission" "service park brake" the engine light and traction lights came on to. I had to coast over to the brake down lane. I would turn the car off wait for 2to 3 min's then restart the car. All massages cleared but the check engine light stayed on. The next day the engine light cleared I took it to the dealer. He said, no lights no codes no problem. This continued to happen about 10 times over 5 months. Every time the car went in for a recall I would tell them. The same answer, no lights no codes no problem. Finale I had a problem with electrical. After 3 days they found a pinched wire in the main harness going through the fire wall. This service department told me the next time the car failed in safe mode ( do not shut it off ), have it towed with the car running, this way they could check the codes in the fail mode. After 5 more times, it happened when the dealership was open. They did a software upgrade. A software 6 flash for tcm and a PCM. 3 days later on July 4 it happened 4 times, then 4 times going to work at night on July 4 for July 5. then on July 5 going to the dealership. I had it towed in safe mode. After about 2 hours they called me. It needs a new transmission. They said there are none in the usa, they are on back order, there is no time frame they can give me to how long it will take. I did get a rent a car, but my wife and I can not go kayaking. No racks on rentals and a smaller car does not do for me. Now I have a payment and no car no time frame for when I get my car back pulse the liability of a rental that just does not work for us.
About two weeks ago, as I was driving to work in my 14' Jeep Cherokee, the cluster read brake to park when I was driving up hill and the shifter was still in drive. When this occurred, the vehicle begin to slow down and came to dead stop in the middle of the highway where the vehicle behind me almost hit me from behind. At this point I put the shifter into park turned off the Jeep, turned back on the Jeep and drove it. The transmission light went on and I decided to take into the dealership as the Jeep is still under warranty. The dealership retained the Jeep for about a week, they ran updates and looked at the Jeep. They do not why it occurred or if the updates they did resolved the shifting issue. At this point, I refused to drive the Jeep home for the concern of my safety that it might happen again.
Experiencing hard shifts in the zf 9-speed transmission. This also includes a delayed 1st gear initiation, it regularly takes up to a second from when the pedal is depressed to when 1st gear gets initiated. Often get hard shifts in 2nd and 3rd gear as well. These events occur on a regular basis.
I was backing out of a parking space and my car refused to go into reverse, but would go forward instead. I ended up having to stop the engine and restart the car in order to get it to go into reverse. A week later, I was driving and stopped for a minute by putting my foot on the brake and when I went to continue my car would not go forward. Cars were honking their horns at me but I could not get it to go forward. Finally I lightly touched the ignition switch and the car proceeded to drive forward. When I spoke to the dealership after the first incident, they said that I would have to reproduce the problem at least 5 times before they would address it. Both incidents happened while I was in busy areas in our town.
A D V E R T I S E M E N T S
- Gilbert, AZ, USA