CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 37 of 68)

« Read the previous 20 complaints

problem #636

Dec 132016

Cherokee

  • 38,750 miles

A D V E R T I S E M E N T S

Jeep Cherokee recall. I live in colombia and I have a Jeep Cherokee 2014. This truck has left defective in brakes, transmission always. I have not been informed by "demcautos" about the recall. Demcautos. Demcautos is the concessionaire where buy my vehicle.

- Yopal, Casanare, Colombia, AP, USA

problem #635

Feb 182017

Cherokee

  • 40,591 miles
Just bought with 40K miles one month ago (1/21/2017). 1 week after buying, while driving through the middle a busy city intersection, the engine shuttered and shut itself off. I was right in middle of intersection. The display indicated that I had to put the car in neutral to restart. I did, but it restarted and pressing gas didn't even rev the engine. I waited about 30 seconds and restarted. It worked and I drove away. Found out about safety recall that day and had Jeep dealer do the recall the next day..then, 2 weeks later, I was in park at the vet with the engine on, the engine stuttered and did the exact same thing. I restarted it and again, pressing the gas...even flooring it...did not even rev the engine at all. I waited about 30 seconds, restarted, and drove off fine. I got an oil change with full synth (0W 20) oil the next day, because of some reports that the oil could be part of the problem. Then only a week later (yesterday, 2/18/17), I was on a trip to West Virginia with my wife (140 miles from home), and was driving away from a stop light (turning right) and it did the exact same thing. The engine just shuttered and shut itself off while driving. I was lucky to drift close to the side of the road, but I didn't even get fully off the road, restarted, and no amount of pressing the gas would even rev the engine. I turned it off, waited 30 seconds, and restarted. It works, though it doesn't seem smooth any more, but now the check engine light is on. I've had many vehicles, but have never had a problem like this. I will be going back to Jeep to have them look at it, but I don't want to keep paying for visits where they can't find anything (like a lot of folks with this particular model on the boards). I love this vehicle, but I'm actually afraid to drive it....updated 05/11/17

- Glen Burnie, MD, USA

problem #634

Feb 142017

Cherokee

  • 52,700 miles
Vehicle driven on a trip over 500 miles with stops along the way. Parked overnight. Next day trip resumed. Within 10 miles from overnight stop and after refueling, "service transmission" warning appeared. Vehicle was moving at approximately 35 mph when the warning appeared. A "feeling" like "slipping a clutch" was experienced on this vehicle although it is equipped with an automatic transmission. Outside temperature was approximately 71 degrees. Transmission temperature was approximately 195 degrees according to vehicle dash info. Display. Already committed to enter interstate but pulled over on ramp. Turned engine off. This action had "reset" the vehicle to normal operation in the past. This time the "service transmission" warning remained after restarting engine. Due to the fear of being struck by traffic accelerating for entry on the interstate, along with congestion, road construction, and panic, vehicle entered interstate at a slow speed. Exited at next exit and made it to a safer place. Parked and shut off the engine. Waited approximately 5 minutes. This time the "service transmission" warning was not displayed. Trip resumed for approximately 250 miles on interstate and local roadways without a problem. Parked vehicle for a few days without driving it. Returned, driving about the same distance without a problem. This is the fourth time the vehicle has had problems with the drive train. All past vehicle recalls have been performed. Lack of adequate power when needed from the drive train is a significant danger to all. The "service transmission" warning and lack of power in the drive train had occurred during a separate trip recently. Vehicle will be taken to the dealer for an opportunity by fca to repair or replace the vehicle.

- Lexington, SC, USA

problem #633

Feb 152017

Cherokee

  • 58,000 miles

A D V E R T I S E M E N T S

I've had the same problem that literally hundreds of other people have had. While driving on the interstate at about 65 mph, my Jeep's transmission became unresponsive. It wouldn't change gears while I hit the gas and shifted to neutral and stayed in neutral. The check engine light came on and a message stating "service transmission shift to P then to D" was displayed. I had to coast to a safe location to exit the travel lane and pull-off onto the side of the road. After the vehicle was shut off for about 10 minutes, I started it and the transmission worked. This is the third time this problem has happened to me in the less than 3 years I've owned the Jeep. I'm going to sell it because I do not want to risk the chance of having the transmission become unresponsive while I'm on the highway with no shoulder to stop on. It's a blessing nobody has had to stop within the travel lane and caused an accident. I'm very surprised Chrysler has not been forced to issue a total recall. This is a serious issue that can lead to someone getting killed.

- Mechanicsburg, PA, USA

problem #632

Feb 112017

Cherokee

  • 12,890 miles
While driving the transmission will randomly fail and cause the care to rapidly decelerate. It will display countless faults and force you to come to a complete stop, turn off the vehicle and do a complete restart. This has happened multiple times and is now at the dealership for the 3rd time in past 30 days. It has happened on the highway, on regular city streets, and even happened while driving it onto the dealership lot for service. On more than one occasion the vehicle has almost caused and accident. 2/11/17 it failed on the congested city street and narrowly avoided being rear ended. It is unsafe and it likely to get my wife or child seriously injured or even killed.

- Norwich, NN, USA

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problem #631

Feb 092017

Cherokee

  • miles
The contact owns a 2014 Jeep Cherokee. While driving 70 mph, various warning indicators randomly flashed. The speed decreased and the transmission gears failed to shift from drive to park. The contact coasted the vehicle off the road. The gear was difficult to change from drive to park, so the contact turned off and restarted the vehicle. The crash intermittent being disabled, service brakes, and service transmission warning indicators flashed. The vehicle was driven to the dealer. The dealer was unable to schedule an appointment so the vehicle was left at the dealer. The manufacturer was notified of the failure. The VIN and failure mileage were not available.

- Raleigh, NC, USA

problem #630

Feb 062017

Cherokee

  • 13,000 miles

A D V E R T I S E M E N T S

Hello, I have had multiple issues with my Jeep Cherokee transmission. In addition to the constant hard shifting, the vehicle has stalled out twice on the freeway. The car refused to shift in to gear and I pulled out to the side of the road to "restart" it. It proceeded to make a horrible whining sound. The engine lights and service transmission came up.

- Redondo Beach, CA, USA

problem #629

Feb 042017

Cherokee

  • 76,200 miles
When driving at 65mph on the highway. The engine shut off and the service transmission light came on. I was able to make it to the shoulder. I shifted into park and turned the Jeep totally off. I then tried to re start the Jeep and it started and still had the warning service transmission and the interior dash lights were flashing, I tried to shift into reverse, neutral and drive when I did I got a big clunk sound, I was able to get off the highway and into a safe highway rest area when I was driving to that location it seemed the transmission was in a midrange gear. When in the rest area I let the Jeep sit for about 30 min and I tried to start again the service trans light was gone and the check engine light was on, I tried to shift and there was no issues so I was able to continue home. I have been searching the 2014 Jeep Cherokee latitude with the V6 motor and this seems to be an ongoing issue with the engine shutting off. This is a major safety issue, and Jeep needs to totally replace the computer and transmission so this doesn't happen or buy back and make sure all of these are off the highways

- Middletown, CT, USA

problem #628

Feb 032017

Cherokee

  • 38,007 miles
4 months following the "flashing" of the computer system after a transmission failure while driving at full speed it has happened again, after never really "feeling" like it was shifting properly. With my 2yr old daughter & wife in the car, while accelerating and turning out into oncoming traffic the transmission suddenly disengaged/slammed, which led to no response, stalling the engine and losing power steering. Lost control of throttle/acceleration. Had to get over immediately to avoid being hit to the side of the road. No warning lights came on like they did the first time, only the battery light likely due to the stall. I put the vehicle in park and turned off the ignition. I then turned it back on to start and it seemed to try to start the vehicle about 5-6 times, and it started. The gears did not seem to be shifting properly, almost stalling again- had to drive it in low 20-30mph to our home. I have it towed to the dealership again, with no update on the status yet. Obviously this is a replace or refund situation- there is no guarantee any "flashing" took care of the issue- this is a mechanical, computer or combination fault. This is our family vehicle- had this happened to them or if traffic had been closer when we turned we would be in the hospital, or worse.

- Kyle, TX, USA

problem #627

Feb 042017

Cherokee

  • 300,020 miles
While driving, the Jeep wouldn't shift and then shifted into neutral with a warning message "service transmission" on display and "shift to P then to D" appeared. I tried to break and it acted as if it didn't want to stop. This almost caused a crash in traffic. I quickly put on my flashers so people wouldn't hit me. I manually put the Jeep in neutral, it was already stalled, turned the engine off and right back on and was able to put it into park and then drive and slowly drive until I could get pulled over. When stopped the engine would rev on its own and then stall. I had to restart it several times and move it from park to drive and was able to drive a short distance to make it to the Jeep dealer. A few weeks ago, after experiencing shifting problems, I had the transmission module re-calibrated and it shifted, though awkwardly, until today when the transmission wouldn't shift, revved on its own, lurched, and then became unresponsive while in motion on a city street in traffic. I can't trust this vehicle or drive it.

- Boone, NC, USA

problem #626

Jan 312017

Cherokee

  • miles

A D V E R T I S E M E N T S

It's been over 3 months that the recall is sitting out. Dealership states no parts.

- Nanticoke, PA, USA

problem #625

Oct 012015

Cherokee

  • 56,926 miles
The contact owns a 2014 Jeep Cherokee. The vehicle was included in and repaired per NHTSA campaign number: 16V529000 (power train). The computer was reprogrammed. The vehicle did not receive a part replacement because the dealer stated that it was unnecessary. The contact stated that the vehicle continued to fail. The vehicle hesitated and stalled without warning while driving various speeds. The manufacturer was made aware of the failure. The VIN was invalid. The approximate failure mileage was 56,926.

- Republic, MO, USA

problem #624

Jan 032017

Cherokee 4WD 4-cyl

  • 41,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was taken to a dealer for resolution to a recall related to a transaxle wire harness replacement. After the wire harness was replaced, the contact stated that the vehicle stopped accelerating. While driving 30 mph, the vehicle began slowing down and eventually stopped when the brake pedal was depressed. The contact also stated that the vehicle jerked while driving. The dealer and manufacturer were not notified. The failure mileage was 41,000. Updated 05/30/17 updated 10/6/2017

- Whitwell, TN, USA

problem #623

Jan 272017

Cherokee

  • 27,000 miles
When the vehicle is in motion and on an incline (I.e. slowing entering a sloping driveway) the vehicle will pause like it is shifting into neutral, then accelerate quickly. When the vehicle is starting to move from a stop (I.e. red light) it will start slowing, pause (like it is in neutral - or skipping a gear) then surge forward. When driving the vehicle down a grade in town, after applying the brakes to slow, as soon as the brake pedal is released, the vehicle will speed up and the RPM's will jump over 2500. The vehicle will also increase RPM's and accelerate when slowing down from a 35mph zone to a 25mph zone. Sometimes whild driving in the city the engine will increase speed when depressing the accelerator pedal, but the transmission will not shift. After the idle or dead transmission moment the vehicle will lurch into gear. All of these issues occur regularly. This vehicle has only 27,000 miles on it. It has been doing it since purchase, and has become worse recently. The vehicle did have all of the other recalls performed except the latest NHTSA recall number 16V529 (I.e. reprogramming the computer) this has made the vehicle drive even worse than before. Reflashing the computer was completed in July 2016 it did not help. Jeep says that the transmission will "learn" the more that it is driven. My wife is now afraid to drive the vehicle because it is so bad.

- Lewiston, ID, USA

problem #622

Dec 182015

Cherokee

  • 19,000 miles
The contact owns a 2014 Jeep Cherokee. While driving 60 mph, the check engine warning indicator illuminated and the vehicle stalled. The contact also stated that the vehicle decelerated independently. The vehicle was taken to be diagnosed on twelve separate occasions. The contact was informed that the transmission needed to be replaced. The vehicle was repaired once; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 19,000.

- Richmond Hill, GA, USA

problem #621

Jan 252017

Cherokee 4WD 6-cyl

  • 51,125 miles
I was driving in a subdivision going about 40 I slowed down to about 30 and tried to speed back up, and my car jerked shifting in gear. Also many time is slow accelerating it take a minute then the car jerks.

- Cary, NC, USA

problem #620

Jan 132017

Cherokee

  • 42,000 miles
Check engine light came on December 17th and when we were able to take it into the dealership for the third time with transmission light on also, they were supposed to complete the repair and did not. As of January 16th, 2017 we have been notified that when the check engine light came on again and was hooked up to be diagnosed the engine needed to be replaced. We cannot get a straight answer on anything but I know it is related to the transmission. All that Jeep has done each time is reset the computer to wipe out the warning lights and sent us on our way. It could have at anytime injured or killed myself, my husband, child and anyone else while we continued to drive the vehicle.

- Garland, TX, USA

problem #619

Jan 172017

Cherokee 4-cyl

  • 55,000 miles
Car loses power. Has happened about 20 times and have had all recalls performed. Happens within first few minutes of driving. Car shuts down when decelerating for a turn or stop sign. A transmission message appears. Car has to sit for a few minutes before it will restart. Sometimes will happen again after restarting and taking another turn. Also seems to happen more often during high humidity weather. After one or two restarts, the car runs normally. Has happened intermittently since I have had the car but happened three times 1/16/2017 and this morning as well.

- Antioch, IL, USA

problem #618

Jan 122017

Cherokee

  • 55,000 miles
Car shifts into low gear or neutral at 60 mph for no apparent reason. Shakes violently and warning lights flash. This has happened three times and no available repair.

- Farmington, MO, USA

problem #617

Jan 132017

Cherokee 4-cyl

  • 43,000 miles
I have taken my Jeep in three times to the dealership due to the transmission recall. On Friday, January 13, 2014 traveling down 635E in dallas my Jeep during rush hour in the evening while traveling 70 decided to shut down and throw itself into neutral. I was only able to avoid an accident by being in the far right lane and pull off immediately. It caused the Jeep to jerk almost to a full stop and could have caused an accident had I been in another lane. The recall is still showing incomplete. I called rockwall Dodge Jeep who did the last three "repairs" and could not see us for 4 days, meanwhile it is not safe to drive the vehicle. I contacted a second dealership who looked into the mater and found that the recall was incomplete because the other dealership only reset the computer and never ordered the part that needed to be replaced. It is possible that due to the continuous issue this has caused permanent damage to the transmission which I have been informed may be my responsibility to repair due to us driving it with the issues. This has been ongoing for over 6 plus months and is not resolved. This could have been a serious accident and should have been resolved the first visit.

- Garland, TX, USA

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