CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Cherokee. The contact stated that the gear shift failed to work and a loud noise was heard when attempting to change gears. The failure occurred without warning. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired.the manufacturer was not contacted. The failure mileage was approximately 19,000. Updated 08/22/17 the consumer stated the vehicle would shut down while in motion. The battery was changed, but the failure recurred.
Vehicle run rough, jerking, hesitating and accelerating. Stalls when stopping causing check engine light, transmission service and other warning light to flash. When restarting it violently shifts and slams into gear, reverse first and then in drive. When in reverse or drive it goes into neutral. Requires another restart with same consequences. When attempting to drive there is no acceleration at first then slow acceleration while it is acting like it will stall again feeling real sluggish. All the while lights are flashing on the dash. It has been in for service 8 times the most recent being 7/11/2017. Service has performed replacing tcm and updating it 5 times, replacing vapor canister, fuel tank. Vehicle has been taken into service department with all the the issues happening and was diagnosed as no issues found. Service department has tried to place the blame on me stating that I do not know how to pump gas, as I am overfilling. (this is incorrect) another issue that is happening is that when trying to fuel the vehicle at any gas station, it will only take a little fuel and click off like it is full when in fact it is near empty. Gassing the vehicle can take upwards of 15 minutes to get to the 3/4 mark. This vehicle has been a safety hazard to drive since Dec 2015 when the stalling out as I am trying to cross traffic, scary situation but luckily I wasn't hit. Loses acceleration when driving down the road and on the interstates, which now limits the amount of time and places that I drive this vehicle, as I prefer that myself and my family including grand chilldren live vs. Die. So in essence I have a luxury vehicle that I pay $600/month and I can only drive it around like an old beater car. Would really like to get to the bottom of this. Fiat Chrysler have a serious problem with this car and refuse to acknowledge it, closing my case because service finds no issue.
I have a 2014 Jeep Cherokee latitude that is a lemon. It jerks really hard when you take off from a stop, it loses power while driving down the road, the steering gets really tight and you can barely turn the wheel while driving, if you dont wait for the car to jerk twice when you put it in drive it will go backwards in reverse while in drive, the radio and climate controll constantly reset do to power failure, sometimes it dont want to start, the check enine light did'nt even come on until a week after the problems started, it throws warning lights like low tire pressure or traction controll when nothing is wrong, and the dealership wants to charge me $800 (that I can not afford) just to see what they need to do to try and fix it. They don't even know whats wrong or if they even can but they expecet me to pay them!!! I have only had my car 15 months and it only has 38,000 miles on it, and now I find out that it has went way down in value due to all the recalls. What can I do"??"
5 times now the car will not move it says check transmission this has happened in middle of highway and in the middle of town in traffic Chrysler has reset and replaced transmission modules and it is still doing it! this is very dangerous! on the road you slow to a stop it idles down and goes to check transmission and will not move either get it pushed out of the way or had to roll backwards out of traffic at a light. Once had to push across 4 lanes of road to get out of traffic again rolled up to a stop it lt would not go into gear forwards or back!
While driving the car just stops in the middle of road and he transmission does not work. This is 5th time with the same issue. Jeep could not fix the issue.
- Scottsdale, AZ, USA
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2014 Jeep Cherokee trailhawk 9 spd transmission has been reprogrammed multiple times and transmission replaced once by dealer and Chrysler - also paid $5000 for extended warranty. A dangerous problem still exists with no resolution at 45,000 miles. Nothing the dealer can do to keep transmission from violent actions shifting or delayed freewheeling shifting with loud banging lurches.there were two very dangerous near-wrecks when car just rolled out in front of oncoming traffic before "bang-accelerate" - several second delay before transmission shifted. Yield signs are dangerous in traffic you have to come to a full stop and wait several seconds, risking rear-end collisions and angry honking from others coming to fast stops. The alternative is to pause, then accelerate with the transmission freewheeling for a second or two before catching as if you revved the engine and then popped the clutch on an old standard transmission. That is if you are lucky, and it doesn't take longer while you roll out into traffic without it accelerating. Also, multiple times, it felt like the car being hit when I took my foot off the accelerator and tapped brake to slow then accelerate.the transmission free-wheeled, then shifted into an unknown gear - same pop-the-clutch reaction as the brake is released. It also does these things occasionally in reverse pulling out of driveway. The transmission doesn't seem to ever know the speed changed while it was thinking about which gear it should use. I have had to drive to specifically avoid such incidents since I've had the car. Each time in, the dealer says it was designed that way and will learn to operate better after a hundred miles or so - not. I'm parking it until resolution, driving 2007 Kia w/over 104,000 miles. Much safer for the grand-kids, we take care of 40 hours a week. ( 71 year-old disabled/handicapped vet with disabled wife).
My 2014 Jeep Cherokee latitude at 41000 miles had a brake failure. Now at 51000 miles the engine has been stalling while in motion and shifting into neutral. The dealership told me after the 2nd time in for this problem that the vehicle was 3.5 quarts low on oil and the engine had shut off to "protect itself". the car has been parked for in my garage for 3 days, after driving it for about 3 miles the check engine light came on, upon checking it is again low on oil. I have had the car serviced as recommended and don't understand this sudden oil use, there are no signs of leakage or smoking, and the warning system is not indicating low oil pressure. It is going back to the dealership Monday morning.
Transmission issues and traction control. Lurches forward, shakes when taking off, hesitates when taking off (sometimes 10 seconds or more) then kicks into gear really hard. Traction light comes on and have reduced power, rpms are very high but the car just doesn't want to go. Sometimes will tell me to put the car in park then shift to desired gear. The trans will not go into gear. It left me stranded alone on a major road late at night. When it arrived at the dealership, they couldn't find anything wrong with it. It has spent over a month at one dealership. Been in multiple times for the trans and they do an update and say its all good. This car has put me in quite a few near misses. You never know when you are not going to have the power you need. The times I have experienced the problems, it didn't matter if I was turning or driving a straight line. This has been going on with my vehicle for 2 years. They performed a recall that was supposed to fix it but I did nothing. Its almost like it got worse.
The contact owns a 2014 Jeep Cherokee. When the accelerator pedal was depressed, there was a two second delay before the vehicle would move. The vehicle would then accelerate at a rapid speed and then drop to normal speed without warning. The contact heard a metallic noise in the transmission. There were no warning indicators illuminated. The vehicle was taken to the dealer (dick scott Chrysler Dodge Jeep Ram at 684 ann arbor rd, Plymouth, mi 48170, (734) 451-2110), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified, but did not offer further assistance. The failure mileage was 25,874.
Jeep recall as I was exiting off the freeway, I suddenly noticed a delayed response when stepping on the gas petal to accelerate a bit in order to get to the far right lane. When I released my foot from the gas pedal, the car sounded like it had shut down and the lights inside he vehicle had all shut down as well. The car was still rolling but it was no longer turned on. I quickly tried to turn the key to try to turn the car back on, and stepped on the gas pedal to give it go ahead, but nothing happened. Luckily I was able to get to the far right lane and was somewhat out of the traffics way. Since the, the car has not been driven, due to safety issues I am not too sure about. Unknown. Just two days ago, I had the Jeep towed to the nearest Jeep dealership but it will not be serviced or attended to until a week from now. I work two jobs which are both located at least 15 miles away from my home and not having a vehicle to get to work has put a huge burden on my whole lifestyle and daily routine of obligations. Needless to say, the financial burden has created nothing but bitterness towards the manufacture of my Jeep. I would like for this nightmare to end and not reoccur again because I won't be able to stay calm and patient next time. If we could at least be provided with a loaner car for unpredicted incidences like this then maybe we could manage and tolerate a bit more. But I can't believe we still have to pay out more money we shouldn't have to be giving. This is the manufactures responsibility to take care of its consumers and to public safety.
The contact owns a 2014 Jeep Cherokee. While driving 50 mph, the vehicle stalled without warning and the "service transmission" warning message appeared. In addition, all of the instrument panel indicators illuminated without warning. The contact was able to restart the vehicle, but the failure recurred approximately ten minutes later. The contact stated that the rear tires made grinding and hammering noises as well. The vehicle was not diagnosed or repaired. The contact left a message with stuart Chrysler, Dodge, Jeep, Ram (800 serramonte blvd in colma, ca 94014), but the call was not returned. The manufacturer was not made aware of the failure. The failure mileage was 21,600.
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle independently shifted into neutral while driving 45 mph. The check engine warning indicator illuminated. The vehicle was towed to hoffman Chrysler Jeep Dodge where the failure could not be diagnosed. The contact stated that the failure occurred twice. The manufacturer was notified of the failure and informed the contact that the repair for NHTSA campaign number: 16V529000 (power train) was completed. The contact was advised to drive the vehicle to make sure the failure would not recur. The failure mileage was approximately 29,000.
My 2nd report. My transmission died for the 2nd time within 33 days. Jeep stopped in traffic and would not go forward. Service transmission light came on. Almost hit with my 2 year old in car. Not safe. Have had repeated transmission problems that continue to happen. Something is going to happen if Jeep doesn't fix this. I'm scared to use vehicle
Zf 9-speed automatic transmission: Delayed shifting, lurching, banging, and jumping movements during acceleration in lower gears, especially at take off from a full stop, and merging in first 3-4 gears. This has been an issue since I bought the car in 07/2014; I complain every time I have the vehicle at the dealership, but no one has a fix, and tell me that it's how this transmission is. I have received 3 computer updates to the transmission that brought no improvement. Due to the known problem, my vehicle is now worth less, as the company has no fix for a faulty powertrain. While I regularly have issues with this, recently it has become worse, and has brought me very close to two major accidents in the last two weeks. The road my house is on attaches to a 55mph county highway (2 lane, undivided). I was stopped waiting to turn right, and when an opening came up, I went to take off, but as the car entered the highway, the transmission lurched, would not shift, and I lost the power to accelerate. The vehicle coming up behind me, on the highway, was able to slam on his breaks, and use the lane for oncoming traffic to avoid hitting me. I wasn't even able to get enough power to move to the shoulder! this almost caused a multi vehicle crash, and if there had of been oncoming traffic, it would have been. A few days later I experienced a very similar event when trying to merge onto a 100mph highways from a sharp/slow ramp with a short merge lane. I exited the ramp, and entered the short merge lane at 45mph, when I went to accelerate and merge onto traffic the transmission banged, lurched, and the car wouldn't accelerate. I was unable to merge, and had to drive into the ditch. Luckily, I was able to drive back out. I'm afraid to drive this car, but the value has decreased so badly, that I can't afford to take the loss on a sale right now. This car is going to kill my family
Against my better judgement, I purchased an immaculate, loaded 2014 Jeep Cherokee limited with 31K miles. Wife loved the vehicle, it drove/rode great and felt like a great purchase. After 2 weeks, it started idling rough and went dead in our drive. We thought it was bad gas as we had just filled up and headed to auto store for some heet or seafoam to clear it up. Cherokee died in the middle of street as we coasted to stop at red light. We were scared for our lives as we were almost hit in the intersection. The check engine light came on along with message to place in park, restart, then select desired gear. We placed in park, restarted, and selected drive. Vehicle went dead again. Same message appeared then we received service transmission message. While in full panic mode, we finally started vehicle, then it loudly lunged into gear, bouncing in gear while limping with little power steering off street and died in parking lot. We were able to restart vehicle and limped the half-mile back home at approximately 10 mph. I had vehicle towed to place of purchase and are currently awaiting diagnosis from dealer. This vehicle is definitely unsafe and almost caused us to have an accident when it died in the middle of the street without warning. We were almost hit in the intersection. Very disappointed in my purchase. I should have known better!
When I push the gas pedal to accelerate the vehicle does not speed up for some time, I can have the gas pedal pushed to the floor and there is a very long lag time for the car to speed up and switch gears, it is extremely dangerous, I have put in reverse several times to back out of my garage and the car will not go in reverse, the entire car thumps back and forth and hesitates and takes some time to get in gear, my radio has stopped working twice, touch screen blacked out recently while in motion, when attempting to pass a car I can not safely get my speed up, its a real lemon and dangerous, I am waiting to get rear ended, pushing on gas pedal and engine revs up real loud but car does not accelerate like a normal car would, purchased 7 month ago and seems to be having more issues every day, was in a drive through with car on, foot on brake, and car in drive and took foot off brake and hit gas pedal and car did not go like it was in neutral, I had to put in park, turn off and turn on again to put in drive, this vehicle is not safe, will take it in for recall repair tomorrow and if not repairable will be traded, do not purchase, looks nice but terrible transmission
Today's not the first time I've had problems with my 2014 Jeep Cherokee, but I will say I'ts been the worst! drove my car during the day then all of a sudden during high traffic hours it decides to jerking and shake while pulling to a red light so I pull into my local wal-mart to see if it was something with my battery because the light came on but the guy said everything was fine so I tried driving more and the car jerked so hard I thought someone hit my car but no one had. While car was in high speeds it started decelerating while on busy roads nearly causing multiple accidents. While driving it loses power giving me a message saying service transmission, battery light and engine light comes on, and while in motion the prnd the D would blink constantly
9 speed transmission issues. Received recall S 55 dealer only performed tcm update even though I stated check engine light came on. Vehicle went into 3rd gear at 60 mph and we almost got rear-ended on freeway. Called Chrysler customer service and they will do nothing. Was driving on I 75 at posted limit of 75 mph when vehicle check engine light came on and speedo went blank and message came up " service transmission" this has happened 4 times and will never set a code. Check engine light will go out before I can get to dealer. I will not drive vehicle.... I fear for my life
A D V E R T I S E M E N T S
- Surprise, AZ, USA