The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle began to shake, after which it lost motive power and suddenly jerked forward. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the PCM wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:?23V338000 (Electrical System, Structure), and the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 103,000.

- West Columbia, SC, USA

The 4 wheel drive unavailable indicator keeps coming up. In all research there is a safety risk if the PTU goes out. Chrysler is refusing to remedy the extended warranty of 8 years/150,000 miles on my vehicle. Saying the code is not the code they are looking for! I also took my vehicle to the dealership in Casper Wy. They specified Chrysler/Stalantis is not honoring this. I also called Chrysler directly and received the same run around! I have owned MANY jeeps over the years as well as have many of my family members and NEVER had an issue. No accident has happened yet but am VERY aware it could happen if not remedied!

- Hudson, WY, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving and attempting to accelerate, there was an abnormal pop and a clunking sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the bolts on the power transfer unit had been stripped. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to Manufacturer Communication Number: 21-014-23 (Power Train). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 170,000.

- Olathe, KS, USA

The vehicle went out of gear basically into neutral at 70 mph going down the interstate. Afterwards the vehicle would not go into any gear leaving me stranded on the side of the interstate.

- Covington, LA, USA

The vehicle will not shift into 4-low. Randomly says 4 wheel drive is unavailable. Abnormally hard jolts and shifts. The transmission does not shift correctly and makes it very uncomfortable to drive. The lag response time from pressing the gas pedal to the moment of acceleration is between 1-3 seconds. Car not downshifting or using 2nd gear at all due to software reflash is robbing part of the functionality of the vehicle. Off-road select trac modes programmed gear shift points render using the modes completely useless and wastes unnecessary fuel.

- Azusa, CA, USA

I was pulling out into a busy road and the clutch stuck and caused the transmission to drop into neutral. I couldn-??t move or get the car in gear for 30 seconds while traffic was coming my way. I had to turn the car on and put it back in drive and it slowly pulled away

- Cedar Park, TX, USA

We had been having problems with how the car was running and took it in for service. As with the other over 1,000 complaints on here on the PTU UNIT, ours needs to be replaced. Of course our VIN number is not included in the recall even though the recall is listed when you just type in 2014 Jeep Cherokee. In fact, our VIN is only included in 9 out of 13 recalls. THIS ISSUE NEEDS TO BE ADDRESSED AS MANY PEOPLE ARE PAYING WELL OVER $3500 for this repair that appears to be affecting many 2014 Jeep Cherokees. I also have a friend who has the same Jeep and ended up trading theirs in rather than having to pay that money to repair it. Please include all VIN numbers in the PTU recalls.

- Albuquerque, NM, USA

As i was driving at Garden State Parkway in New Jersey at 65 mph, a flashing engine yellow light indicated: -??Service transmission-??, the car decelerated down to 30 mph, and a few miles after, another yellow light indicated: -??transmission fluid overheating-??. And the vehicle just stopped and did not move, and i did not even have a chance to bring it to a shop for inspection. The vehicle was towed to my home, which is for me not right. The mileage at this time is only 118,000 miles. NOTE: on July 28, 2019 while traveling to NJ ftom Washington DC at I-95, the vehicle just decelerated which was scary. Fortunately, I made it home, since the vehicle just came back to it-??s normal performance. I have to bring the vehicle to my dealer since I still had the extended warranty on it. That time, the mileage was approximately below 70,000 miles. Between 70,000 miles and 118,000 miles, there were (3) different occasions when the vehicle did not move back (Rear) from Park (P) position. I ignored these issues since it just came back as drivable again after shutting off the engine after a few minutes.

- Linwood , NJ, USA

While driving my 2014 jeep cherokee trailhawk, all power was lost, the power steering gave out and although I had vehicles behind me I was able to pull over to the side of the road safely. My daughter was also in the car with me. My jeep has has been sitting as a yard ornament in which I am still making payments on due to a failed PTU AFTER completing the software update that was issued as a recall. The total for the fix is well over three thousand dollars. WHY WONT JEEP FIX THIS? After researching, there are so many complaints regarding this same issue and after owning four jeeps total, this will be my last. Not only could this result in injury and or death, it can also cause damage to the transmission. Jeep refuses to fix their problem and like myself, will absolutely lose loyal jeep owners. I am ashamed of Jeep.

- Williamsport, IN, USA

I'm the owner of a 2014 Jeep Cherokee which I have recently taken in to be serviced due to a service light for the all wheel drive. The service representative did a great job outlining the issues resulting in a repair totaling $3,539.99 The diagnosis was that the powertrain on this vehicle has failed, and I have even noticed on the NHTSA website that out of 2,123 complaints on this vehicle, 1,224 (57%) are related to the failure of the powertrain on this model. 2014 Jeep Recalls associated with PTU: Safety Recall W48 / NHTSA 20E-037 Safety Recall W47 / NHTSA 20V-343 The two recalls were meant to circumvent the real issue of the recall. At the time of the recall if PTU's had not failed, they just replaced the splines to continue to function in the event of a PTU failure. If the PTU had failed, it was replaced. The issue with my vehicle, is that Jeep claims that the recalls are not applicable to my vehicle, as they were not a part of the recall, despite the track record of failed PTU's and the fact that jeep was replacing PTU's for 2014 Jeeps (just not mine). Regardless, the core issue was never addressed, which was the failure of the PTU (Power Train Unit). This issue was finally acknowledged in the 2015/2016 Jeep Cherokee (Part 573 Safety Recall Report 23V-302), however was never fully resolved with the 2014 jeep Cherokee. Now Jeep is not willing to acknowledge or take responsibility for this $3,539.99 repair order for something that is clearly a manufacturer defect.

- Leesburg, VA, USA

Car stopped without warning in middle of road. Would not start. NO Warning lights on dash. Answer: Low oil level, car just turned engine off. NO dash warning for low oil. Happened multiple times. Now: After filling with gas, stopped at light, warning messages "Put Car in park" then drive. When put in Drive, rough and huge thunk. Almost got hit, but was able to pulled over. Called AAA., waited 45, and he drove it up onto bed to bring to mechanic. No problem. They did an oil change. Drove for days then very rough idle and driving. Each time, I was able to pull over w/o being hit. Now sometimes running sluggish going down road and almost hit again. This car is not even 10 years old, but I've lost count how many close calls my family has had. If you go on any of the Jeep forums, many, many owners are complaining abouts these same issues. Why does the maker of Jeeps fix all these issues on the forums BEFORE they build or design new ones?! I have owned a Jeep Grand Cherokee(electrical), Jeep Commander(rust from bottom up), Jeep Compass, now the Jeep Cherokee (by far the WORST one). Was a Jeep fan, but I have never run into so many weird issues. Even my mechanic has given up and said bring to dealership. He has 5 different Jeeps all with electrical/unknown issues.

- Attleboro, MA, USA

While driving the vehicle in the highway, the transmission abruptly stopped responding, the power was lost and the transmission shifted into neutral. The dashboard showed the message " To shift Vehicle must be Stopped". Then the message change into "Shift to P then desired gear". This incident happened several times and Chrysler admitted the problem only on some models of their vehicles but not in cherokees 2014.

- Landing, NJ, USA

The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, an alert sounded, indicating that the 4WD was unavailable. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit pump. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 20E037000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 123,000.

- Nesconset, NY, USA

Service transmission light came on while driving. I had a warranty on the vehicle so I took it in to dealership in DeQueen AR they fixed the valve body on the transmission and almost exactly 1 year later the service transmission light came on again. Following that my service parking brake light came on and now the emergency brake is engaged and will not disengage. Why has there not been a recall on these items?

- Gulfport, MS, USA

My 2014 Jeep Cherokee TrailHawk has a failed Power Transfer Unit (PTU) This failure causes harsh grinding noises and extremely jerky gear shifting at any speed. The vehicle lurches forward when changing gears and is a safety hazard. Pulling the F10 fuse seems to bypass the PTU but renders the 4x4 and other safety capabilities like slip/traction control useless. The problem has been confirmed by independent and dealer mechanics at extreme cost. There is a warning lamp that now indicates 'svc 4x4'. The only symptoms of the issue were the jerky forward lurching followed by grinding noises.

- Redondo Beach, CA, USA

The vehicle turns off while running, all lights on dashboard turn OFF and the vehicle dies completely. I lose power steering, brakes everything just turns off. After the vehicle comes to a complete stop I can put in parking again and the vehicle turns back on. This has happened 3 times already, luckily I have been driving it where there is no a lot of traffic, but no longer drive it on the highway it would not be safe. It happened after the light SVC 4WD turned on.

- San Luis, AZ, USA

The transmission since buying it at only 16000 miles has been nothing but a problem. Every recall to reprogram the tcm has not worked. It hard shifts all the time, shudders and jerks when going slow, and twice it has locked down and forced trans into neutral. Has to be towed and reprogrammed so not just unsafe but costs money to fix a problem it shouldn't have. I live in the mountains it could easily shut down where there is no pulloff as it once did right before a corner. There is so many complaints online and so many not working recalls when will someone do something about this problem. This is the most expensive vehicle I ever bought and it is a nightmare. So much so I will never buy a jeep product again and I owned 5 older ones before this. Make jeep replace or do a real fix please. Thousands of people need this fixed or it will turn in to a massive lawsuit.

- Crescent City, CA, USA

My Jeep Cherokee has been diagnosed by a mechanic having issues with the PTU (Power Transfer Unit), code C14A7-97. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Mopar does have a recall for SOME Jeep Cherokees experiencing this issue, but my VIN was not identified as part of this recall. The recall should be for all vehicles that were made in this same time frame and are known to have issues. The Jeep has had all of the software updates done to it but still has problem. Mopar should be responsible for this repair as they are repairing other vehicles with the same problem.

- Greenwood, IN, USA

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure was intermittent but also occurred while depressing the accelerator pedal after stopping. The vehicle would not move forward for several seconds. The contact stated that the engine would not rev when the accelerator pedal was depressed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the power transfer unit (PTU) and rear differential needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The failure mileage was approximately 134,000.

- Prior Lake, MN, USA

My Jeep Cherokee has been diagnosed by a mechanic using Stellantis software for having issues with the PTU (Power Transfer Unit), requiring replacement of the entire unit. When this fails, it can result in complete power loss to the entire vehicle while driving, a huge safety concern for anyone driving this vehicle. Mopar does have a recall for SOME Jeep Cherokees experiencing this issue, but my VIN was not identified as part of this recall. I feel this is incorrect as I am experiencing the exact same problems with the exact same parts identified in the other recall. This is such a global issue that this part is on back order for the foreseeable future. My Jeep also fell under a prior recall regarding reprogramming the PTU. It just seems obvious to me that Mopar is at fault here, and I'd like this to be addressed.

- Waterloo, IA, USA