CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
44,045 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Cherokee Latitude. The contact received a notification from Jeep stating the vehicle was under Jeep number U90 Emission Catalyst Efficiency Recall. The contact stated while driving, the vehicle decelerated and did not accelerate above 35 MPH. The traction light, check engine, and, electronic stability control lights were illuminated. The vehicle was taken to the dealer however, the parts to repair were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was approximately 73,800.
On several occasions numbering an excessive amounts my 2014 Jeep Cherokee latitude 9-speed transmission has exhibited the hard shifting sluggish shifting and jerking since I've owned the vehicle. Beginning in August of 2020 I noticed on multiple occasions that when I went to pull out from a complete stop my vehicle would not go and would drop into neutral suddenly and I would have to return the vehicle to park and back to drive to get it to move and has caused me to almost be in a vehicular accident on two multiple occasions on the same day and I am concerned for my safety in this vehicle. I have researched and seen that there are numerous recalls for this model and make but mine Jeep is not included but it exhibits the same problems and it has the same make and model that numerous recalls were issued for.
I was driving and was trying to accelerate was going about 42 and my car dropped the gear and my car immediately slowed down to about 38mph and the car behind me almost slammed into the rear of the car. This has happened on multiple occasions. I have contacted my dealership on many occasions and they tell me nothing is wrong and I bring it to other mechanics and they tell me they have issues all the time with this make and model of this vehicle. I drive with a small child in the car and I feel completely unsafe. I am so furious with my Jeep dealership located on route 88 in brick New Jersey. No one wants to take accountability. My second issue is with the lug screws in the tires they keep becoming 'swollen' after replacing them constantly I was told yet again they need to be replaced and they are not cheap to keep replacing. And last my air bags censor has been replaced at least twice the driver airbag censor keeps popping up on my dashboard.
While driving my 2014 Jeep Cherokee a warning showed up where the miles would be saying service shifter. Then all the lights came on on the gear shift the P N R and D light were all on I had to pull over park cut the car off and then once I turned it back on it went back to normal
I am getting random software transmission issues. Sometimes the car power fades when driving on major roads to a stop so I have to restart the car. I now avoid driving on freeways because of this. Sometimes when driving on main roads I get a message to say that I have to put the car in "park" to change gear when I was just driving in D and did not want to change anyway as it was in automatic not manual. Which I do not use. After the message the car loses power and I have to stop to put the car in "park" to restart the car to continue on my journey, sometimes I have no issues. I have reported issues previously about the car losing power which were claimed to have been fixed after a recall for software updates. This car is currently unstable, unpredictable, unreliable and dangerous. I am very concerned about my safety and reluctant to drive the car anywhere. I feel uneasy as I do not know what is going to happen next. I have notified the dealer previously and today but I need this issue escalated. I have an alternative use of a car (my wife's) which I drive to avoid the above safety concerns and problems.
- Marietta, GA, USA
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While driving my Jeep revs into high gear, then all of the symbols on my dash light up and then my Jeep jolts and then shuts off. I have to put it into park and wait about 30 seconds and then try to turn it back on, sometimes it takes 2-3 times to turn back on.
Car wont start, appears to be in park but its not. It rolls and wont engage the parking break. All lights and electrical comes on but wont start. Rolls when pushing on the breaks. Wont stop.
The shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.also while at a stop light the vehicle requested me to park, and when returned to drive the vehicle did not drive, I had to turn the car off and back on.
The shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.also while at a stop light the vehicle requested me to park, and when returned to drive the vehicle did not drive, I had to turn the car off and back on.
Vechical lost speed, stalled, no power. Will not excell. Engine light and etc light on. On a city street in motion. It looses steering and will stall also. I replaced the battery.
On startup of my vehicle, the wipers start on full speed without any control. The turn signal indicators do not function and my vehicle has rough shifting. Lastly, the running lights on the vehicle do not function when this error is occurring. The error that appears is "shift to P and then desired gear". so I literally have to stop my vehicle (even if I am on the highway) shift to P and then back to D. this is extremely dangerous while on the road. This has happened multiple times and the only way to stop is by stopping the vehicle and disconnecting the battery to reset the software. I have taken it to the dealership and they have flashed the software multiple times, however the same issue keeps occurring. Now I am experiencing a "service shifter" error. This error flashes on the instrument cluster when driving and all of the shifter lights illuminate red. This error happens sporadically and should be addressed as not being able to use turn signal indicators is also extremely hazardous and dangerous while on the road.
Car shuts off while driving, engine stalls, car downshifts when excellerating on highway. Dealer has replaced engine and transmission, car still shifts rough and has started stalling again
Vehicle does not go while on incline at a stop, revs to 3K RPM then will spin out tires. Delayed start at stop lights and speed ups. Had recall done software upgrade twice, drives fine for a couple weeks then back to it. Had numerous close calls while pulling out into traffic have to let off gas and accel again and pray it goes...
When I am driving my car will shift itself into neutral and stall out and then it will shut off when I am traveling 70 mph down the highway. Then when I have to turn it back on I have to turn the key then shift my car into neutral and let it coast a little so that way it will turn over. It has done this 6 times now and the last time this happened it broke down and it would not start back up. The last three time this happened I was on the highway, traveling about 70 mph. When it happened about the third time a different light came on saying my throttle peddle was going bad and that the ignition was going bad as well. I took it to go get the codes read but every where I took they were saying they could not help me and that we would have to pay out of pocket for it. Meanwhile my fiance and I looked up recalls on the Jeep Cherokee and there is recalls on the transmissions and other things as well. And all the recalls are for the 6 cylinder Jeep but my Jeep is having all the same problems that the 6 cylinder Jeep are having. But no one will help fix it. I have talked to Chrysler corporation 2 times an each time we talk to them they say it is not their problem and that it is our problem. My car is unsafe to drive and it do not trust to even have my family in it.
My car starts to stall, slow down then jerks and doesn't move afterwards. Then a message comes up saying 'shift to P, then desired gear' and I have to shut the car off about 4 times before being able to drive it again. This is while I was driving heading to work, while at a green light.
I started my car early in the morning to go to work and after a couple of feet of driving the vehicle, the engine turned off and battery light came on. Battery is sufficiently charged. Turned the car back on, drove a couple more blocks and it did it again, then again while trying to get on the freeway.
Starting at the beginning of this month my car will randomly shut off and state to 'shift gear into park' the gear shift lights on all letters light up red and the car takes about 20 minutes to start back up. Today it happened three times in a row while in the car with my daughter and it has me petrified. We went up the hill by our home and it happens and the car started going backwards.
A D V E R T I S E M E N T S
- Warren, MI, USA