The contact owns a 2014 Jeep Cherokee. While attempting to utilize the liftgate, it failed to operate using the remote. The contact stated that the failure occurred on several occasions and the liftgate had to be used manually. The contact received notification of NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was 7,000.

- Windsor, NC, USA

The contact owns a 2014 Jeep Cherokee. The contact used the remote to open the liftgate, however, when attempting to close the liftgate with the automatic button, it failed to close. The contact had to manually close the liftgate. The contact later tried again and the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the liftgate control module needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15V393000 (electrical system) however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000.

- Alpharetta, GA, USA

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V509000 (visibility) and 15V393000 (structure). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was experiencing a failure with the rear liftgate button failing to open. The contact had to manually open the rear liftgate. The approximate failure mileage was 20,000. Parts distribution disconnect. VIN tool confirms parts not available.

- Crossville, TN, USA

The contact owns a 2014 Jeep Cherokee. While driving at a low speed, the accelerator pedal was depressed and the vehicle jerked before moving forward. In addition, the contact stated that the liftgate was activated and failed to function intermittently. The vehicle was taken to a dealer where it was diagnosed that a modular needed to be replaced. The vehicle was repaired, but the failure recurred on numerous occasions. The vehicle was taken back to the dealer where it was diagnosed that the modular needed to be replaced. The vehicle was repaired on multiple occasions, but the failure persisted. The VIN was included in NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility) however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the failure. The failure mileage was 10,000.

- Hesperia, CA, USA