CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
I noticed on the short test drive of this vehicle on 10/13/2020 that the radio was intermittently going on and off without my depressing any buttons. The small dealership in Ohio said their local Chrysler dealership suggested the solution was replacing the entire radio to the tune of $600. Everything else on the vehicle checked out, so I negotiated the price down accordingly and agreed to take it as-is with the idea that I can find someone to diagnose and fix the audio problem for cheaper than that.
On the 1-hour drive home the same day I bought it, I decided to put a stopwatch to the problem while attempting to listen to the radio. Interestingly, I noted that the audio repeatedly cycles on normally for exactly 2 minutes and 30 seconds before then going off for exactly 10 seconds and then coming back on for 2:30 and off for 0:10. And so on and so forth this went all the way home. I'm no mechanic, but to me this would imply a programming issue rather than something like a mechanical short because it's regular and repeatable, not random or variable. I so far only tried/observed this with the radio and not the aux cord but expect to find the same thing with the latter.
Any ideas what could be causing this and how to fix it short of replacing the whole stereo? And would the latter even correct the problem? When the stereo is on, it sounds great/normal, so I don't want to replace the whole unit if it's simply something that can be reset or reprogrammed to keep it from briefly self-muting every couple minutes which is annoying and unacceptable.
Whenever I plugged in an Iphone or Android device a popping noise would continually interrupt any type of sound that would be coming over the speakers.
Not sure what is going on here. But it is very disturbing to say the least. The radio changes all by itself and all the blue-tooth connections are lost. You have to delete the connections in the system and then repair them up.
From day one I had very poor reception. I mentioned something earlier when I got it and there was some kind of update for the radio. Until I was in a friends car I never really knew how bad my reception was. I can't even get in local stations. Someone told me Jeep was with Sirius and this was the way they get you to join that plan. Not happening....
This is my first Jeep and probably my last. My dealer won't do anything with the radio. I think it is either a very poor radio or poor antenna. I have had to bring the Jeep in for a lot of recalls. After everyone told me Jeep was the best, I have to disagree. I am not happy with mine and am thinking of selling it. With all the issues I have been having especially when you take off from a stop and you have no power (major concern) I an a very unhappy customer and my dealer knows it!
My radio freezes ALL THE TIME. You can not change stations, power off, or control the volume. Only way to unfreeze it is by turning the car off and on. If you continue to drive and don;t try to turn the car off the reset it, it will finally unfreeze. This is noted by the fact that the volume gets so high it almost blows out your speakers. The Bluetooth always has to be reconnected every time I get into the car, and it almost never recognizes "my device". I took it took the dealer whose answer for everything is a software update. Never fixed the problem. Jeep customer service does nothing, the dealers do nothing. Brand new jeep with many issues should get more attention. The fact that it doesn't just goes to show how many people are having problems with their brand new Cherokees.
- jsalushi,
Philadelphia, PA, US
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radio/entertainment system completely froze/usb not working
Have had my 2014 Jeep Cherokee for 17 months and put 34,700 miles on it. We were on our way home from vacation and got within about 60 miles from home when the transmission completely goes out. So... we had to have it towed to the nearest dealer and scramble to find a ride an hour back to our home. With a toddler... a week and a half later the problem was fixed. On the way home from picking it up I tried to turn on the radio to catch the Cardinals game. The Radio didn't work. It would just sit there with the Jeep emblem on the screen frozen. I couldn't press any buttons, turn it off, use the usb port for charging or itunes. Wouldn't do anything. It was another two weeks before a dealer could get me in to look at it. So today I was finally able to get it to the dealer to have it fixed and they informed me that the radio was shot and they would have to order another one. Wont be in for another week, maybe more. Seems like this vehicle is turning out to be a lemon.
A D V E R T I S E M E N T S
I noticed on the short test drive of this vehicle on 10/13/2020 that the radio was intermittently going on and off without my depressing any buttons. The small dealership in Ohio said their local Chrysler dealership suggested the solution was replacing the entire radio to the tune of $600. Everything else on the vehicle checked out, so I negotiated the price down accordingly and agreed to take it as-is with the idea that I can find someone to diagnose and fix the audio problem for cheaper than that.
On the 1-hour drive home the same day I bought it, I decided to put a stopwatch to the problem while attempting to listen to the radio. Interestingly, I noted that the audio repeatedly cycles on normally for exactly 2 minutes and 30 seconds before then going off for exactly 10 seconds and then coming back on for 2:30 and off for 0:10. And so on and so forth this went all the way home. I'm no mechanic, but to me this would imply a programming issue rather than something like a mechanical short because it's regular and repeatable, not random or variable. I so far only tried/observed this with the radio and not the aux cord but expect to find the same thing with the latter.
Any ideas what could be causing this and how to fix it short of replacing the whole stereo? And would the latter even correct the problem? When the stereo is on, it sounds great/normal, so I don't want to replace the whole unit if it's simply something that can be reset or reprogrammed to keep it from briefly self-muting every couple minutes which is annoying and unacceptable.
- Mitch B., Hillsdale, MI, US