CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
Two year old 2014 Cherokee steering cluster display when dark. Removing and replacing the fuses initially restored the display. Dealer could not analyze as the display was working when they had the vehicle. Soon thereafter the problem recurred and was taken to the dealer while the display was dark. They recovered several general codes, did some software rebooting and the display restored.
Approximately two years later the issue recurred, the dealer did several software reboots on several trips but the issue remained. Finally they determined that the cluster was bad and it was replaced. FCA reimbursed approximately 75% of the cluster and installation cost. The problem recurred intermittently for several months, each time involving a trip to the dealer. Finally they had it for three weeks, determined that all was good, and returned it to me. Two days later the cluster display died.
I was referred to an independent service center with electronics expertise who analyzed the issue for two weeks, including deprogramming and reprogramming the complete system. The vehicle went to a different dealer for reprogramming and when returned to the independent service center the blank cluster display remained and they were unable to determine the root cause. The second dealer suggested the cluster was defective and should be replaced. The independent folks suggested the cluster is good, there is a short somewhere in the system or wiring, or a different module. I have seen snippets of similar issues online but not general resolution. Some others were shortly after buying the vehicle so may have been resolved under lemon laws or dealer buy backs in lieu of warranty repairs.
Vehicle history: Special ordered early 2014 to get tow package and cold weather package. Several months later the dealership was sold to a group of dealerships and the original owners recommended a different dealership for warranty and routine maintenance. The second dealer performed most of the work mentioned above, in my view without support from FCA to properly diagnose the issue. The independent service center was next, a third dealer reprogrammed everything most recently.
My hope is to have FCA pay me the resale price of my vehicle as if it had no issues so I can buy a different SUV with tow package.
A D V E R T I S E M E N T S
Two year old 2014 Cherokee steering cluster display when dark. Removing and replacing the fuses initially restored the display. Dealer could not analyze as the display was working when they had the vehicle. Soon thereafter the problem recurred and was taken to the dealer while the display was dark. They recovered several general codes, did some software rebooting and the display restored.
Approximately two years later the issue recurred, the dealer did several software reboots on several trips but the issue remained. Finally they determined that the cluster was bad and it was replaced. FCA reimbursed approximately 75% of the cluster and installation cost. The problem recurred intermittently for several months, each time involving a trip to the dealer. Finally they had it for three weeks, determined that all was good, and returned it to me. Two days later the cluster display died.
I was referred to an independent service center with electronics expertise who analyzed the issue for two weeks, including deprogramming and reprogramming the complete system. The vehicle went to a different dealer for reprogramming and when returned to the independent service center the blank cluster display remained and they were unable to determine the root cause. The second dealer suggested the cluster was defective and should be replaced. The independent folks suggested the cluster is good, there is a short somewhere in the system or wiring, or a different module. I have seen snippets of similar issues online but not general resolution. Some others were shortly after buying the vehicle so may have been resolved under lemon laws or dealer buy backs in lieu of warranty repairs.
Vehicle history: Special ordered early 2014 to get tow package and cold weather package. Several months later the dealership was sold to a group of dealerships and the original owners recommended a different dealership for warranty and routine maintenance. The second dealer performed most of the work mentioned above, in my view without support from FCA to properly diagnose the issue. The independent service center was next, a third dealer reprogrammed everything most recently.
My hope is to have FCA pay me the resale price of my vehicle as if it had no issues so I can buy a different SUV with tow package.
- Willard W., Washington, PA, US