This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2001 Jeep Cherokee sport, wife parks vehicle at top of steep driveway on fairly level ground. Puts transmission in "park", sets emergency brake and exits car, leaving car running for niece and 2yr old son to have ac. After approximately 15 min, niece decides to exit vehicle, opens passenger door, reaches over to turn off ignition. As soon as ignition is turned off, car lurches backward, runs down hill, crosses the street, runs through neighbors back yard, through trees, over retaining wall and high centers on large log. All passengers were okay buy did over $3000 in damage to vehicle.
The contact stated the check engine light illuminated. The dealership stated the computer showed a problem with the transmission. The original transmission jerked while in motion and changing gears. However, the replacement transmission experienced the same problem. The dealership replaced the transmission again, but the replacement started smoking. The dealer replaced an oil seal and the smoking continued. After the transmissions were replaced the check engine light continued to stay illuminated.
Vehicle was parked in the hotel parking lot and without warning the vehicle went into reverse, hitting the driver before stopping. Dealer has been contacted.
Jeep purchased 7/19/02. When transmission shifts the second shift, the shift is very ruff and you here a clunk. This does not happen on a consistant basis. Jeep was taken into the shop on 7/26/02 a code "65" for transmission and accused me of driving vehicle harshly. While driving during the weekend Jeep cont to shift the same way. Took Jeep back in on 7/29/02 and got Jeep back ON7/30/02 stating there was nothing wrong with it. That evening I had the tranny shift harshly 2 X. Jeep is still under warranty and since I am a woman I think they don't believe me. Any help or info would be greatly appreciated.
Consumer was backing out of the driveway and discovered the steering column had disconnected from the wheel.. consumer was informed by another dealer that the steering sector shaft was not installed correctly, the bolt was not tight, which caused the loss of steering, also the 4 wheel drive level was vibrating and noisy.
- Marietta, GA, USA
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This Jeep has had problems since I first bought it. I questioned the dealer about these problems as they arose. I was made to feel that "all these things" are perfectly natural. This Jeep cannot even back up my driveway without squealing, tires and smoking the tires, no matter how slowly I try to go up it. I do not feel safe in this vehicle and would like Jeep Chrysler to take this vehicle back. I cannot put into 2000 characters all the problems I have had with this vehicle. I have an 11 year old child and thought I was buying reliable transportation. I am very disappointed in the reliablility and the handling of this vehicle. I am afraid to take it on a trip for fear it will quit on me again and strand me in an unsafe place. I have never owned a new vehicle like this before that put the fear of the devil in me like this Jeep does. We live in the northeast and should never have to be stranded or put on hold with Chrysler emergency roadside assistance for 29 minutes. It took me 3 1/2 hours to warm up. I had severe frostbite due to the mechanical failure I had to endure.
There is vibration in the steering wheel. Gears are stuck when trying to change gears. Dealership is aware of problem. Steering wheel does not lock. Consumer feels vibration in steering wheel, gas pedal, passenger door, gear shift, and passenger seat, consumer hears a noise that sounds like it is coming from the rims. Air conditioner switch needed reset. Hood is out of line, drivers side door panel needs replacing and there is a gap at the top of the outside. Engine light is illuminated. Glove box light went out. Upper ball joint was replaced.
A D V E R T I S E M E N T S
- Lipan, TX, USA