This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There has been a problem with the brakes since January 2003. The brakes locked twice and damaged the rotors. Also, experienced vibration in the steering wheel and pulsation in the brake pedal. On 6/6/2003 the entire braking system was replaced by sears auto shop. Currently the vehicle is experiencing the same symptoms.
2000 Cherokee sport - 20626 miles. I initially had issues with the steering dampner which was causing vibration in the front end. After that was fixed everything was fine for a few months, then the front end started shaking when braking.....worse when going down hill. Service says this is not normal, but it has been seen before. I called Chrysler and spoke with matt. Explained the situation and was told there was nothing they could do since it was beyond the 12/12000 warranty for brakes. Decided to do a little research and found that Jeep has had serious issues with brakes on the Cherokee for years now. There are occassional re-calls, but not on the 2000 Cherokee! why can we not get help from from the NHTSA in forcing chrsler to recall these dangerous vehicles?
After 4 attemts to remedy this problem Chrysler has only "thanked" me for "sharing my concerns". in the meantime I am driving a vehicle that requires new brakes ever 3000 miles. Is there something wrong with that picture? I can send you all the documents regarding this including their response. Thanks beverly paulsey.
- Chicago, IL, USA
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Brakes began pulsating and shaking on 12/2000, 22422 miles. Repaired 1/04/2001. Repeated previous problem on 4/05/01, 27028 miles. Repaired. Now 1/17/2002 and brakes are again in need of repair. I feel this could be dangerous and at the very least their is a defect in these brakes. Thank you.
I had been involved in an accident on 7-4-01 due to brakes failing to even slow Jeep. On 8-6-01 I met w/ district service manager, frank teliofario at martin Jeep so he could look at the Jeep. He test drove it for 2 miles, "pulled the wheels" and said there was nothing wrong with the Jeep. He stated that he thought my problem was that it didn't have ABS brakes as I'd been told. I told him no, my problem was the brakes didn't work sometimes! an hour and a half later, I stepped on the brakes for a yellow light and heard a screeching as if working on a metal lathe and bringing the cutting tool too deep, and the whole Jeep shook, felt like it was going to fall apart. I was hoping I would slow down before I went through the now-red light. I did stop but didn't know what had happened. I checked rear-view mirror and also turned around at next opportunity. No skid marks. It was not the tires as the dist mgr had suggested. I called him *still at the dealership* and he said he would check into some things and call me back "today or tomorrow". I have never heard from him again. Hired a lawyer, now my insurance company notified me to not drive the Jeep as it's not safe, and I"M awaiting their specialist to come look at the Jeep. It is parked and I am driving another vehicle. I will not trade it in because I don't want someone to be killed due to whatever this problem is that Chrysler is refusing to acknowledge. If what they stated was true and there was no problem, then I would have no problems with stopping of this Jeep. Each time they tell me there is no problem, the problem occurs again. They have a serious problem w/ these Jeep. When I took Jeep in to get repaired from accident on 7-4-01 auto body shop owner said he's had at least 4 other Cherokee identical to mine in his shop for repairs of the same problem. What is wrong with these Jeep" why is Chrysler refusing to fix this problem"
Braking at highway speed causes violent shimmy and causes the vehicle to lurch to the left or right. Dealer told me it was the brake rotors warped. They are not covered past 12mo/12kmile warranty. This is a serious safety concern and should be recalled and covered under warranty.
Heavy duty front rotors...non component style....built to run mail routes..right hand drive. Front brakes continually overheating causing rotors to have to be turned every 3 to 6 thousand miles. Front brakes getting so hot...rotors turning blue. Now with a brand new set of rotors and new pad on front..new shoes and turned rotors on back...after only 30 minutes of running..overheated..blued rotors and brakes faded..completely away. Vehicle would not stop. Back brake do not appear to be holding at all. Only one set of back pads needed in 26, ooo miles while 4 sets of front pads worn out or broken from overheating of rotors. First set of rotors replaced after turning 2 times..they warped causing shimmy in front end on braking. This vehicle has never had good brakes. Pedal has felt mushy from day one and very hard pressure must be applied to pedal in order to come to a complete stop. Dealership has already replace one master cylinder and I just had another one installed. Don't know where the problem is...but when vehicle is up on stands in rear..and placed in gear..back wheels continue to roll when brakes are applied. Seems that there is not nearly enough pressure being sent to back brakes. Vehicle seems to be relying solely on front brakes. All lines have been checked..and wheel cylinders and calipers are okay. Dealership says...no recalls or problems from other customers. I can see from reading this forum...that is not true! please help! I don't want to wreck when my brakes fail and possibly injure myself, grandkids, or someone else. Especially don't want to wreck on the mail route. The post office might just frown on that...especially since Jeep is very much aware that they have a problem but still insist that there is none! help!!!!
When it rains brakes become defective and it is harder to slow down, and feel like they don't catch immediately. I have had a car crash due to faulty brakes. I reported this problem to the manufacturer and they are not willing to do anything. Since purchasing this Jeep I have had it repaired or looked at by 3 different dealerships and one Goodyear dealership, 6 times in the first six months in attempts to get the various problems corrected. My main concern was and is the brakes. In dry weather they vibrate, pull and cause the whole front end to shake. In wet weather and snow they do not always catch right away and also I feel a "thumping" on the brake pedal and also a "thumping" noise when they are applied, as if something is broken inside. On July 4 after a heavy thunderstorm the person ahead of me failed to turn and I slammed on the brakes. At about 30 feet I realized that my Jeep wasn't slowing down, and because the dealership that sold me the Jeep said I had antilock brakes, I stood on them, knowing that you shouldn't pump ABS brakes. I hit the car in front of me, damaging my Jeep but not the other car. I have reported this to Chrysler, and yesterday (7/13/01) met with their independent special investigator, who test drove the Jeep in dry weather. He stated that there is nothing wrong with the brakes, but that I have rear-wheel drive and do not have ABS brakes. I checked with my insurance company and the dealership reported to them, the day I purchased the car that I had antilock brakes. Chrysler has been totally unresponsive, and does not seem to care that this vehicle if not for the slow speed could have already resulted in major injuries or death. They say this vehicle is safe but the brakes have *already* failed in one accident, how do they conclude this vehicle is safe when none of their representatives have ever driven it in wet weather, except the one dealership that* find a problem with the brakes.
Severe pulsation in steering wheel when brakes are applied, and not stopped properly. Dealer was notified. Feel free to provide any further information.
Front end was pulsating when applying brakes, stopping distance was normal. Front rotors were warped, and pads needed to be replaced. Consumer had rotors recut, then installed them again. Consumer felt that recall in 1999, and earlier models for rotors should include 2000 model.
Vehicle vibrates when lightly applying brakes at hwy. Speeds this condition appears at first to be a alignment problem until you discover that it only happens when you are applying brakes this problem after inquiering with other people seems to be a common occurence it is my belief after talking to other people that this complaint has been conveyed to the dealer and have been told that this is only covered up to 12000 the mfg.I presently have 14760 mil. This could a much bigger problem when someone who is not used to the vehicle or has not been warned of this problem.
Jeep acelerated on its own causing me to have to stand on the brakes(thinking I had ABS) brakes did not work correctly, causing me to hit the back of a 4X4 truck at the speed of about 15 mph all bumper parts had to be replaced as did many other parts air bags did not go off. Today I took the Jeep back to dealer for the 4th time to try to get thing taken care of.on the 1st trip I was told that my ABS breaks were working fine and that the mechanic felt them kick in. Took it back a week later because break peddle dropped to the floor, again I was told that all breaks were fine and that the ABS were working. On 5/29/01 my husband took Jeep in and test drove it w/ service manager and they decided the ABS was not working at all. And then we were told that we did not have ABS ( salesmen told us the Jeep had ABS). The front end now shakes at about 45-55 when going around curves and sometimes when making turns at lower speed. When jchrysler was contacted they tried to blame everything on me. It was my fault that I didn't check to see if the Jeep had ABS( who would have thought that it wouldn't have them and we did ask to make sure and we were told yes it had them) and it was also my fault that an inspector did not come out to inspect the Jeep after the crash because I did not request one to although no one told me that one could come out I am supose to be able to find this information out on my own. As of today the Jeep is in for service again 3rd time for brake service 2nd time for front end vibrations and 2nd time to have them fix all the things they didn't do right the 1st time.
Severe vibration was experienced when applying brakes at speeds greater than 45 mph. At less than 7,000 miles the problem was diagnosed as "brake run out" by the dealer. It appears as if the braking systems are defective on the 2000 Jeep Cherokee (this is not a Grand Cherokee model). I believe the use of composite brake rotors is causing the rotors to warp under normal use. This is a serious safety concern and must be addressed immediately by daimler-Chrysler corporation.
Steering column vibrates when brakes are applied, especially down hill, causing vehicle to shimmy. Strong vibration allows consumer not to have full control of vehicle. Dealer advised that brakes warped due to overheating.
A D V E R T I S E M E N T S
- Hortense, GA, USA