This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This rotor defect was recognized as a defect in the 1999 model and it is the same problem in the 2000 model. Yor Agency has hundreds of complaints re this issue and a recall should be isssued. Chrylser has ignored the issue and will only react when forced to do so. Rotors should not wear out and become dangerous after just 6000 miles. Please do something.
Consumer was traveling on the highway, when he applied brakes vehicle shook and vibrated. Dealership was aware of problem. The mechanic of the dealership mechanic informed consumer that brake rotors were warped.
Engine blewout while driving at highway speed of 65-70 mph. Dealer notified. *akvehicle jerks while in motion at hywy speeds. The compressor clutch was defective and was replaced. The brakes pulsate when applied. The front rotors was turned. Brakes shudder when braking from highway speeds. The rotors were found to be warped. The engine overheats. The cooling system was found to be under high pressure. The cylinder heads were removed because they were warped. The engine was replaced due to warpage. A bump is felt when coming to a stop. The rear driveshaft was replaced with revised parts per technical service bulletin. The rear end noise is still apparent. A new shaft and yoke were installed. The transmission shofts hard on acceleration in low gears. The transmission control module was reprogrammed. Acceleration is still jerky while in motion and the turn signals and headlights go on and off at random. Consumer asks for reimbursment of monies paid and to have vehicle traded for one that can be trusted.
- Parksville, MO, USA
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At 7,000 miles, the vehicle would shake violently and the brake pedal would pulsate excessively when the brakes were applied at highway speeds of 40+ mph, especially downhill. Took to dealership and they were able to replicate condition. Dealership explained that shaking and pulsations were due to defective rotors which had warped from excessive heat - not due to emergency braking, but just normal use. Dealership replaced rotors and pads without cost to customer. Unfortunately, the same problem arose soon after my first anniversay with the vehicle at about 17,500 miles. Took to same dealership and they diagnosed the same problem (rotor warping due to overheating - not from abusive braking, but from normal braking by customer). They repaired the problem by resurfacing front rotors and replacing front pads without cost to the customer (excellent service department). My concern is that the service department rep stated that the same problem would come up again after about 8-10,000 miles because the rotors and braking system are defective from the manufacturer. He stated that Jeep and the federal government have to "bump heads" before this problem is permanently corrected. Please make Jeep acknowledge and correct this serious problem before someone is killed or seriously injured. Jeep needs to stand behind its product if it wishes to maintain its rather good reputation. If not, Jeep will lose its customer base and will eventually go the way of the dodo bird. The other problem I have experienced is the malfunctioning of the my rear trunk door lock. It gets stuck quite often, such that I cannot disengage the lock to open the trunk. I must lock and reopen the vehicle's locks (with the remote control) to get the rear hood lock to work properly. Otherwise, my 2000 Jeep Cherokee is quite satisfactory. However, I worry about my out-of-pocket expenses once my warranty expires. Can you investigate these problems and try to get Jeep to commit to a recall?
Rotors warped very fast. Service technician stated manufacturer was putting same rotors on Cherokee's, which were too heavy of a vehicle in comparison to Wrangler. Steering vibrated when brakes were applied, and vehicle would not stop. This was 3rd set of rotors put on every 7-9 miles. Rotors have been changed.
The Jeep started shaking when the brakes were applied at speeds of 40 mph and up at mileage of 950 miles. Called dealership and was told this was normal that the brakes needed to break in. Claimed that it was safe to drive. I in turn, continued to use the Jeep but the problem never seemed to clear up. At about 19825 miles I was traveling on the highway with my wife and two children and I was forced to apply my brakes in an emergency situation, and instead of coming to a safe stop Jeep shocked violently and pulled to the right, almost hitting the car besides me.it was a very close call for me and my family. As soon as possible I took my Jeep to the dealer to have them check.the problem they told me that rotors needed to be resurfaced, and it would cost approximately 117 dollars and not covered under my warranty which is bumper to bumper 360000 miles or 36 months. I told the dealer I would take the Jeep to my mechanic and have them do the work even though I would think they shoud of took care of it at the dealer under the warranty. I told my mechanic the problem I had with the Jeep, and he informed me that he encountered sevral Jeep with the same problem. He informed me that the rotors on the newwer Jeep were defective, and he explained to me that the rotors are made out of composite metals and even if you resuface them they will warp out of round again, and I would have the same problem. In turn, he couldnt guarante that it wouldnt happen again. He told ME4 the only way to fix the problem was to put to new rotors on at the price of $450. I called the dealer and talked to the service manager ron matz and then the genral manager brett adams and they insisted they could not do any thing for me.im hoping you can help me out.
Brake rotors were getting warped after 10,000 miles. Dealer had been contatced for repairs under warranty, but refused to repair because it was consumer's fault according to dealer's repair shop.
Front brake rotors would vibrate and shimmy when applied. Problem was getting worse. Rotors were warped. Would need to hold tight to steering wheel for control of vehicle.
Consumer states while trying to stop the brakes seem to hesistate, like going over gravel but they'll stop. Took to a mech and they said it was the rotors.
Consumer complains that rotor, when brakes are applied, will force vehicle to jump into another lane of traffic. Please provide any additional information/attachments.
All tread worn off right front tire after 5500 miles and tire goes flat. Jeep dealer and Goodyear tire dealer say alignment ok. Goodyear says possible wheel bearing failure causing tire to drag. Jeep will not inspect bearing. After 2 hrs driving at 25mph cannot steer car, braking causes stearing wheel to vibrate, touching lug nuts will burn finger, hub and brake rotor hot.( dot number: )
A D V E R T I S E M E N T S
- Spring, TX, USA