This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving 10 mph the motor mount bolts sheared off without warning and caused engine to drop three inches. Was my birthday today. Happy birthday. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
This complaint is for a 1996 Jeep Cherokee sport. It is a 2-door vehicle with 4 wheel drive. The engine mount studs sheared off between the engine mount and the engine. This is the second time that this has occurred. The first incident occurred while the vehicle was still under warranty and the dealership cured the issue. The event took place on the bay bridge between oakland, ca and san francisco, ca. The second event took place on a busy street in memphis Tennessee. I drove over an area that looked like the city had done some street work and had filled the area back in with asphalt. The divet from this work was insignificant and created a few inch difference between the old street concrete and the new asphalt fill and there was no edges. The repair work was curved. My speed was less than 5 miles an hour. The bolts sheered off on the right engine mount and the engine and transmission shifted to the right. This vehicle is has a manual transmission and the shift caused me to not be able to shift into 3rd - 5th gear and reverse. The engine is stock and no aftermarket add-ons have been added to the engine. I feel that these incidents have occurred due to poor engineering or inferior parts were used.
The contact owns a 1996 Jeep Cherokee. The contact stated that the steering gear box failed on numerous occasions. It was discovered that the frame was cracked. The manufacturer stated that only one of four recalls were found in their system that were comparable to their recalls. While turning the vehicle at an unknown speed, the contact heard a loud pop. She has replaced this unit three times, totaling $1,000. The manufacturer has not offered any assistance with the repair costs and stated that they do not honor the recall. The NHTSA campaign id number is 97V069000 (steering:gear box (other than rack and pinion)). The failure mileage was 103,000 and current mileage was 106,797. Updated 03/06/08.
Rain water leaks in under dash on driver's side soaking floorboard. Feet become wet making brake and gas pedals slippery. Dealer attempted to fix two times under warranty, but dealer and Chrysler Corp. Refuse to fix problem now the vehicle is not under warranty. The leak is most severe when vehicle is parked during heavy rain.
A D V E R T I S E M E N T S
- Los Angeles, CA, USA